KRYSTAL RANDLES

* ********* **, ********, ** L*L*G3 H: 905-***-**** acojyd@r.postjobfree.com

Career Overview

Highly enthusiastic customer service professional with over 15 years client interface experience.

Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments.

Results-driven with proven ability to establish rapport with clients.

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.

Hands-on, Hardworking, Highly motivated, High-performing

Core Strengths

Strong organizational skills

Accomplishments

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Computed Data Reports

Provided required weekly, monthly and quarterly reports listing sales figures and client track records.

Work Experience

Jul 2011 to Current Customer Service / Chat Supervisor Arise - Hamilton, on Earned “Top Seller” Several months on a Rogers Wireless application Earned “Top Seller” Several months on the Reliance application

Developed highly empathetic client relationships and earned reputation for exceeding sales goals.

Cross-trained and provided back-up for other customer service representatives when

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Top sales performer

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Energetic work attitude

Courteous demeanor

Invoice processing

Opening/closing procedures

Adaptive team player

Telecommunication skills

needed.

Managed quality communication, customer support and product representation for each client.

Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.

Assisted customers with escalations

Generated leads for new sales through telephone and email contact with customers.

Business to Business Tele Sales Jan 2000 to Jun 2011 MJR & Associates - Hamilton, on Sold Advertisements for charity at event such as old timer hocky games, Rodeos and variety shows.

Educational Background

Certified, Corrections 2000 Granton - Toronto, on, cananda Certified in Human Relations, Criminology, Psychology

High School Diploma, Highschool 1998 Sherwood - hamilton, on, Canada Graduated at Sherwood Highschool

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