Training Manager
Resume:
Joy Barnett
An Accomplished Medical and Technical Training professional experienced in
delivery of practical knowledge that enables recipients to be more
productive. Consistently achieved high evaluation ratings from technical
and management audiences; Committed to enabling each student to quickly
gain a deep working knowledge of the subject along with an increased
confidence. I bring experience with diverse technologies and a wide variety
of end-users. I am confident that my background and education will be an
asset
PROFESSIONAL EXPERIENCE
ADJUNCT INSTRUCTOR DALLAS, TX
09/14 TO PRESENT
DCCCD -Billing and Coding
HIS Instructor Dallas, TX
10/13 to Present
Specific strengths:
. Instructional design and classroom management for Health Information
and Health Insurance Specialist.
. Managed the design and creation of medical online blended classes for
coding and billing.
. Teaching EMR use and implementation; Records Management, Coding,
Billing and Reimbursement, MediSoft, Math, Professional Development
PROFESSIONAL EXPERIENCE Credentialed Inpatient Physician Trainer
AMBULATORY implementation ANALYST
Washington HOSPITAL HEALTHCARE FREMONT, CA Sept to
Feb
. Functioned in the role of an Instructional Design/Trainer for a large
hospital initiating an EMR, using the Epic software.
. Analyzed and identified end-user training needs and clinical workflow
issues, providing feedback to the Epic Project Team.
. TED Certified. Designed master patient spreadsheets to accurately
match the curriculum, built master patients in MST, Duplicated master
patients for classroom training, and assisted with set up for
Provider/User (SER/EMP) master file import spreadsheets.
. Checked the Data Courier workflows used to move build data across
environments.
. Consulted and worked collaboratively with the Epic Project Team,
offering solutions to application issues, and jointly resolving
technical and clinical issues.
. Maintained a detailed understanding of Epic's functionality, and
independently applied that knowledge to clinical workflow situations.
Conducting user needs assessment (Interviewing users, supervisors,
builders, developers and subject matter experts) and identification of
workflows
. Authoring, designing and illustrating courseware, end user documents,
job aids, quick start guides, and promotional collateral for in-
Hospital Educational Blitz.
. Actively participating in planning/designing and testing sessions
. Presenting training sessions for clients (one-on-one or in a classroom
setting)
. Training and Mentoring other trainers
. Met with subject matter experts and builders to create HOD curriculums
and assisted with ClinDoc curriculum development. Reviewed workflows
to create lesson plans and end user documents, job aids, technical
documentation, courseware, and built training environment for HOD'S
(Hospital Outpatient Department) and wrote content of training manuals
for end users in each of the HOD classes.
SUTTER HEALTHCARE EASTBAY AREA, CA April --
July
. Ambulatory Implementation Analyst: participated in multiple full life-
cycle EpicCare EMR implementations; End user support and training
during go-live.
. Conducted user needs assessment by interviewing end users,
supervisors, and physicians for identification of workflows
. Presented training sessions for end users
. Collaborated with team to assess needs and create training materials
CEDARS-SINAI HEALTHCARE BEVERLY HILLS, CA
January- March 2012
. Training and Lab sessions for 3500 Physician/Providers, Surgeons,
Anesthesiologists, Nurse Practitioners
. Part of team work during strategic training and workflow planning.
. Training and Support for Physician Documentation (one-on-one or in a
classroom setting)
. Provided on-site end-user support during go-live by addressing issues
and expediting resolutions.
SUTTER HEALTHCARE SOUTHBAY AREA, CA August -
December 2011
. Training and Support for all levels of clinical end users
(Physician/Providers, Nurses, Surgeons, Anesthesiologists, Nurse
Practitioners, Hospital Unit Clerks, non-licensed staff, etc ) in EPIC
Inpatient and Outpatient Service Departments
. Participating in and championing an atmosphere of team work during
strategic training and workflow planning meetings.
. Actively participated in formulating training strategies during
curriculum design/redesign, to better accommodate the needs of the EMR
end user.
. Assisted with Authoring end user documents, job aids, quick start
guides,
. Presenting training sessions for clients (one-on-one or in a
classroom setting)
. Training and Mentoring other trainers
. Sole clinical staff trainer for Palo Alto Surgical Hospital.
Community Healthcare System 3 Hospitals - Northwest IN
April 2011 to July 2011
. Approximately 650 providers.
. Epic Inpatient Physician Clinical Documentation and CPOE/Order Entry
Trainer
. Author of Physician Curriculum and Optimization
. Creator of Physician Workflows, Training, and Learning Materials,
Assessments, Templates
. Authoring end user documents, job aids, quick start guides,
. Skilled in creating Epic SmartTexts/SmartPhrases/SmartLinks/SmartLists
. Experience in Stork (OBGYN) and Surgeon Training
. 1 to 16 Physicians in Multiple 4 Hour Sessions Instructor-led
classroom training
. Experienced in Inpatient, ClinDoc, Orders, Ambulatory
PROFERO SOLUTIONS Dallas, TX
March 2011
Eclipsys Inpatient Training and Go-Live
Baylor University Health Center
PROFERO SOLUTIONS Dallas, TX
December 2010
EPICARE Inpatient Physician Training
Training session for projected Inpatient Physician Training, conducted at
Cleveland Clinic
PROFERO SOLUTIONS Dallas, TX
11/2010
EPICARE Ambulatory Implementation and Support
. Project: Support for Sycamore Primary Care in Ohio, a teaching
ambulatory clinic with 10 Attending Physicians and 30+ residents,
medical students and fellows.
. EpicCare EMR implementation; Inbasket Analyst/support and at-the-elbow
end user support with one-on-one training during go-live.
. Experience with developing instructional materials to support
classroom and go-live experience
Kforce -Texas Health Resources Dallas, TX
02/2010 to 10/2010
Credentialed EPIC AMBULATORY Trainer; Project Management of Abstraction;
EPICARE Ambulatory Implementation and Optimization
. Conducting user needs assessment (Interviewing users, supervisors,
builders, developers and subject matter experts) and identification of
workflows
. Experience with developing curriculum; Proctored and trained, analyzed
data conversion needs, developing and documenting internal procedures,
troubleshooting problems from end users and responding to technical
questions related to the Epic System; assisted with coordination of
software updates and changes, as well as with reviews and testing.
. Projects included approximately 20+ ambulatory clinics
. Involved in multiple full life-cycle EpicCare EMR implementations; End
user support and training during go-live.
. Developed curriculum and instructional materials to support classroom
experience
. Developed eLearning content from lesson plans utilizing Captivate,
Articulate Presenter and WebEx.
. Provided tutoring and one-on-one training to all physicians and
ancillary staff on all aspects of EpicCare Ambulatory EMR
. Conducted Instructor led classes.
. Supported clinicians and clinic staff in most efficient use of the
Epic EMR
. Assisted with tailoring Epic tools to meet the needs of individuals
and departments
. Provided users with ongoing refresher training
. Served as liaison between Epic users
. Supply users with the most current information on the Epic EMR
. Visit clinic sites on a regular basis
. Troubleshoot user issues
. Analyze individual and departmental workflows
. Make changes, revisions, and improvements to tools
. Collaborated with technical managers to assess needs and create
training materials.
. Integrated Classroom Instruction with One-on-One Training
. Project Management of Abstraction, workflow review and redesign,
integration of abstracting functionality with clinical operations,
training, go-live support duties to ensure a seamless transition from
paper to digital format for the providers into the EPIC system.
Implemented workflow, clinical staff education, training,
troubleshooting hardware, and go-live support duties to ensure key
outcomes to tie together the patient care given in the hospitals with
the physician office setting with EPICARE
. Ability to cooperate interdepartmentally; articulate ideas, and
negotiate resolution of issues to achieve objectives.
. Ability to apply adult learning concepts and utilize interpersonal
skills while training to effectively manage the class and guide end
users to understanding.
. Ability to convey enthusiasm for EMR project, and maintain energy and
optimism under sometimes physically and mentally demanding
circumstances.
THR PRIVATE PRACTICE Dallas, TX
06/2009 to 01/2010
Practice Manager-Contract Position
. Responsible for the overall managerial coordination of a multiple
physician/surgical office to include, but not limited to: Oversee all
operational and clinical activities of clinic/high risk department;
prepare, monitor operating and capital budgets and volume projections.
. Manage daily operational issues and problems for the clinic and high
risk program on matters of billing, administrative procedures,
budgets, and personnel; coordinate activities that expedite patient
flow.
. EPIC ambulatory end-user and assisted with optimization for surgeon
end-users
. Responsible for supervision of administrative and clinical staff,
including interviewing, hiring, orienting, training and disciplining
staff as necessary; reviewed performance of subordinates and took
corrective action where warranted. Planned and coordinated education
and training programs for staff.
. Increased pass-through collections by 80%
. Designed and implemented protocol for pre-surgery collections,
improving collections by 95%.
. Ensured that all funding sources, including private insurance and
private pays, are billed on a monthly basis.
Profero solutions Houston, TX
04/2009 to 06/2009
Epic CPOE Trainer-Support-Contract Position
. Participated in the implementation and "Go-Live" project at Parkland
Hospital and Children's Hospital of Dallas.
. Taking a proactive approach, answered functionality and workflow
questions from nurses, physicians, and other health care staff, on the
integration of the software to facilitate their daily CPOE workflow
needs.
. Conducted rounds on the clinical floors during the post implementation
phases of Epic; analyzing the staff's abilities to use the software,
and resolving existing problems and application issues.
. Analyzed and identified end-user training needs and clinical workflow
issues, providing feedback to the Epic Project Team.
. Worked collaboratively with the Epic Project Team, offering solutions
to application issues, and jointly resolving technical and clinical
issues.
. Maintained a detailed understanding of Epic's functionality, and
independently applied that knowledge to clinical workflow situations.
. Demonstrated the ability to think critically, identify and resolve
problems, and communicate effectively with a wide variety of end
users, with varying levels of skill.
. Served as a resource for EPIC end users to obtain additional
information and/or answer EPIC questions.
INTERNAL MEDICINE GROUP Dallas, TX
2007 to 2009
Practice Manager
. Manage office operations and administration of a multiple physician
practice to ensure quality management and cost containment.
. Managed accounts receivable/payable and reconcile accounts
. Managed insurance compliance, billing, coding and posting of
charges and payments
. Managed petty cash
. Prepared quarterly Business Activity Statements, Aging reports and
Patient Statements
. Processed monthly payroll using QuickBooks
. Managed staff superannuation, workers comp, insurance
. Managed relations with patients, suppliers and physician referral
database
. Order stock and office supplies
. Manage the induction of new employees
. Design company forms including a new logo, and personal leave forms
. Assist with recruitment: write job ads, cull applicants, interview
candidates
. Certification - MOM and CMC
Cosmetic and plastic surgery Dallas, TX
2003-2007
Practice Manager
. Proven problem-solving, analytical, and creative thinking skills in a
complex environment.
. Excellent interpersonal skills and oral and written communication
skills.
. Managed all aspects of billing, A/R and A/P general ledger postings,
and payroll processing.
. Act as liaison between patients and medical personnel
Key Accomplishments
. Reorganization of management systems and business operations with a
resulting $20K reduction in monthly operating costs while generating a
75% increase in sales
Orthopedic clinic Duncanville, TX
2002-2003
Clinical Supervisor
. Managed eight departments within an Orthopedic clinic, consisting of
10 staff members encompassing Front Office/Reception, Physical
Therapy, X-Ray, Direct Patient Care, Medical Records, and OR
Scheduling.
Medcorp Consulting Group Garland, TX
1998-2002
Operations Manager
. Experience in personnel management, bookkeeping, customer relations
and troubleshooting of difficult assignments.
. Strong technical acumen and capability to manage multiple projects
simultaneously.
. Follow-up on progress of each assignment through to completion; Re-
assign as necessary.
. Handled client complaints; encouraged a friendly customer-service
environment.
. Supervised the interviewing, hiring, firing and training of all
medical personnel and service desk personnel.
. Interfaced with clients to ensure all personnel arrived and worked
appropriately.
EDUCATION
University OF PHOENIX Dallas, TX.
2008
MBA
Masters in Health Care Management
BS/EB: Computer Science degree with Concentrations in Online Business
Development and Marketing; Technical Project Management, Web Programming,
Software Development/Programming, Financial Analysis, Research and
Development, and Personnel Management
Trinity Valley Community College Terrell, TX
1991-1992
AD RN Program - RN prerequisites
university of New Mexico school of medicine Albuquerque, NM
1985-1985
Teacher and Education Development for the Adult Student
Amarillo COLLEGE
Amarillo, TX 1984-1985 EMT-Paramedic
program - advanced pre-hospital emergency care
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