Customer Service Manager
Resume:
* ******* ****** #**, *********, Mass. *****
*********@*****.***
Joseph Cashen Jr.
Education: Johnson State College Johnson, Vermont.
B.S. Biology
CUSTOMER SERVICE PROFESSIONAL
Objective
Ambitious, self motivated achiever seeks a challenging and rewarding career in the
Technical support/Analytical Sciences field.
Profile
More than 7 years’ successful experience in customer service and support with
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recognized strengths in account maintenance, problem solving and trouble shooting,
sales staff support, and planning/implementing proactive procedures and systems to
avoid problems in the first place.
Possess solid computer skills.
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Solid working knowledge using both IBM and Mac systems; Microsoft Excel, WordPerfect,
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Microsoft Word.
Ability to train, motivate, and supervise customer service employees.
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A team player, acknowledged as “Total Quality Customer Service Professional.
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Professional
Experience
05/12 Present: Securitas Security Services. Westboro, Mass.
Command Center Officer
Work with clients and guests to provide secure access control to client facilities.
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Monitor closed circuit television and life safety systems.
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Provide transportation solutions for visiting executives and guests.
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Dispatch officers to investigate incidents and write subsequent reports.
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Quickly and effectively solve customer challenges.
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Maintain quality control/satisfaction records, constantly seeking new ways to improve
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customer service.
Conduct training for new employees.
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07/11 4/12: Secon Laboratories. Worcester, Mass.
Toxicology Lab Technician
Receive samples into lab.
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Aliquot and extract samples for analysis.
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Transfer samples to instrument appropriate container.
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Load analyzers and verify sequence accuracy.
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Start analyzer and troubleshoot any malfunctions.
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Prepare standards and spikes from stock solutions.
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Prepare extraction reagents.
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Perform repairs and maintenance on all instruments and analyzers.
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08/09 07/11: Securitas Security Services. Westboro, Mass.
Security Officer
Work with clients and guests to provide secure access control to client facilities.
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Provide transportation solutions for visiting executives and guests.
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Quickly and effectively solve customer challenges.
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Tour client properties at regular intervals.
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Conduct training for new employees.
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08/08 04/09 Tricab Inc. Worcester, Mass.
Sales Representative
Sell proprietary electrical cable products to customers in the marine and
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welding industries.
Establish new customer contacts and distribute company literature and
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samples.
Maintain relationships with existing customers.
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Generate price quotes and adjust profit margins according to market prices.
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Coordinate with scheduling, manufacturing, and shipping departments to
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assure products arrive at customer location on time.
10/96 06/08 Meditech Canton, Mass.
Applications Consultant
Worked with customers, other consultants, and programmers to research,
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troubleshoot, and resolve proprietary medical software issues.
Conducted QC on software enhancements.
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Conducted training seminars for new employees and customers regarding the use
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of proprietary software products.
03/94 10/96 Laidlaw Environmental North Andover, Mass.
PCB Lab Manager
Conducted the training of all Lab personnel.
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Created training manuals and presentation materials.
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Calibrated, maintained, and repaired all lab instruments.
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Compiled common waste stream samples.
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Extracted and analyzed samples via GC ECD for presence of PCB’s.
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Isolated positive samples, performed necessary data entry, and distributed
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subsequent reports.
OSHA 29 CFR 40 hour training.
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08/91 03/94 Metpath Cambridge, Mass
Analytical Toxicologist
Received samples into laboratory.
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Sample types included human serum, urine, and gastric fluids.
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Extracted samples.
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Analyzed samples via GC, GC/MS, HPLC, TLC, for presence of therapeutic
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and narcotic drugs.
Performed calibration and maintenance on all instruments.
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08/90 08/91 Newton Wellesley Hospital Newton, Mass
Central Accessioning Technician
Received samples into laboratory.
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Prepared samples for analysis.
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Performed Phlebotomy as needed.
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Printed and distributed daily reports throughout hospital and medical building.
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References furnished upon request.
Contact this candidate