Customer Service Project Manager
Resume:
Rodney Bethel
Los Angeles, California 90013
**************@*****.***
OBJECTIVE
Seeking a full time position in customer relations and sales support.
QUALIFICATIONS
• Experience in customer relations, developed ability to work in a fast-paced atmosphere
• Proven work ethic, a track record of dependability and productivity
• Developed customer rapport and maintained excellent customer relations. Built a loyal customer base
• Organized, effective multitasker with a keen attention to detail
• Effective communicator who is always polished and professional, yet warm and engaging
WORK HISTORY
Los Angeles Mission – Los Angeles, CA December 2013 - Present
Volunteer in Guest support services and initial orientation – verify the number of guests checking in and confirm bed
assignments. Facilitate the intake of personal items for temporary storage. Supervise the transition of bed check-ins
throughout until lights out, and reported any infractions to mission staff.
Gateway Computer Co. – Kansas City, MO August 1996 – February 2000
Customer Service, Sales Support Rep. –call center providing large account support, managing inquiries to achieve
prompt and effective resolution to customer concerns.
Burlington Air Express – Los Angeles, CA March 1993 – May 1996
Customer Support Representative – developed a reputation for increased customer satisfaction, giving them full attention.
Provided customer sales support including customer order assistance and tracking.
Eastern Airlines – Atlanta, GA January 1987 – January 1992
Airport Ticketing Agent – provided passenger assistance regarding ticketing purchases and flight information. Balanced
books and prepared daily, weekly reports with high level of accuracy.
Hughes Aircraft – Torrance, CA November 1979 - November 1986
Production Control Parts Manager – assisted project manager with cost analysis, order tracking, and fulfillment of parts
ordered. Consistently conducted follow up meetings with key departments to ensure successful implementations.
EDUCATION
Morehouse College (Atlanta, GA) 1974-1976
Accounting
Gardena High School (Gardena, CA) 1971-1974
High School diploma
References Available Upon Request
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