Customer Service Security

S icilia Isom

*** ***** **** ****** *** floor

Newark, NJ 07103

*************@*****.***

SUM MARY

• Over 10 years of security experience in various environments.

• Typing speed of 88 WPM.

• Familiarity with Detex security systems.

• Excellent customer service ability.

• Experienced with the use and maintenance of CCTV security surveillance systems.

• 3 years experience in performing armed security.

• Excellent verbal and writ ten communication skills.

EXPER I E NCE

Security Officer, October 2008-Februa ry 2011

Winfield Security; Bloomfield, NJ

• Provided security for Newark Housing Authority senior citizen apartment contract sites.

• Utilized computer login system to monitor resident and visitor access to apartment complex.

• Viewed surveillance system to monitor grounds activity to prevent unauthorized access.

• Prepared incident and hourly activity log reports on a daily basis and submitted them to site supervisor.

• Utilized conflict resolution skills to resolve disputes between guards and complex residents.

Security Officer, June 2006-September 2008

Force One Security; Linden, NJ

• Provided security for residential buildings in an urban environment.

• Performed hourly detex security rounds.

• Prepared daily reports and submit ted them to site supervisor.

• Completed additional rounds than required resulting in a more secure environment.

• Utilized company vehicle to monitor exterior parking lots and surrounding areas.

Security Officer, October 2006-October 2007

Frontier Security; Springfield, NJ

• Monitored lobby and surveillance system to provide security for Provident Bank location in Jersey City.

• Provided excellent customer service to bank customers by greeting them upon entry and providing them with

forms needed to compete their banking transactions.

• Escorted unruly bank patrons off property to prevent further incident escalation.

• Accompanied patrons with large sums of funds to vehicles to assure their safety.

Security Officer, August 2003-September 2006

Wacken Hut Security; Cranford, NJ

• Performed security for various manufacturing and warehousing facilities.

• Utilized surveillance system to monitor interior and exterior activities.

CO MP U TER SK I L LS

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Lotus 123, and Microsoft Windows

E D UCAT IO N

North Ave Driving School, Newark, NJ

CDL Training, July 2012 (expected)

Essex County College; Newark, NJ

Computer Applications Certificate, 1997

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