Customer Service Manager
Resume:
Matthew M. Moskopf
*********@*****.***
Kenosha, WI 53142
Objective To obtain a position utilizing customer service, management and business skills
gained through experience with proven results.
Education Associates
Gateway Technical College, Kenosha, WI
Majors: Nursing
Experience Restaurant Manager, October 2014 to Present
Cooper’s Hawk Winery and Restaurants, Brookfield, WI
• Oversee daily operations and ensure outstanding service
• Coach a team based service approach throughout the restaurant
• Control food, beverage and labor costs
• Inspires team to educate guests about Chef Recommendations and Wine Club
benefits
Benefits Advisor, January 2014 to May 2014
Aon Hewitt, Deerfield, IL
• Provided Medicare education for candidates
• Conducted needs analyses
• Enrolled retirees into appropriate Medicare health and prescription drug plans
• Licensed life and health insurance agent
Customer Service Associate, October 2013 to January 2014
Aon Hewitt, Deerfield, IL
• Coordinate participant appointments with a Benefit Advisor and answer general
inquiries
• Accurately document all interactions with participants
• Demonstrate a working knowledge of insurance benefits
Review benefits and apply to Health Reimbursement Accounts
Head Trainer/Server, March 2009 to October 2014
Popeye’s on Lake Geneva, Lake Geneva, WI
• Coached and developed employees to drive key results
Ensured customer satisfaction to promote repeat business
Collaborated with team members to provide efficient service
Corporate Trainer, June 2004 to July 2009
Texas Roadhouse, Kenosha, WI
Trained new employees in accordance with corporate standards
Maintained a fun, high energy atmosphere
Upheld a team oriented environment through team building activities and
positive communication
Responsible for scheduling front of house staff
Skills Microsoft Office POS software Detail oriented
Time Management Problem Solving Phone and communication
Contact this candidate