Customer Service Project Manager

Bryan Hickman

** ****** ******, ***** *****, AR *2714 479-***-**** **************@*****.***

Professional Summary

Twelve years combined in the Business and Construction Fields: Project managing, administrative, cost estimating,

inside and outside sales, using design-build concepts and marketing new products.

Military Experience

United States Marine Corps

Corporal of Marines:

1998-2002

Instilled leadership into Marines to better improve mobility abroad.

Conducted and lead preventive maintenance procedures on 35 five-ton trucks and Humvees on a daily basis.

Maintained records of more than 150 Marines at company and platoon levels on training and education using

Microsoft applications: Office, Word and PowerPoint

Executed missions and assignments in stressful situations.

Education

Penn Foster Career School

Bachelors in Business Administration, Expected 2016

Penn Foster Career School.

Diploma, Home Inspections 2012

LeCole Culinaire

Restaurant Management 2010-2011

North West Arkansas Community College

General Studies 2002-2004

• DeVry University

Computer and Electronics Technology 2002

United States Marine Corps

Leadership and Dedication 1998-2002

Professional Experience

Landers McLarty Dodge

November 2014 to February 2015

Service Advisor

• Interact with customers to know the nature of their automotive problems.

• Handle telephone and personal inquiries from customers.

• Test drive vehicles with customers to understand the problems in vehicles.

• Prepare a list of problems, the estimates and the time taken to complete the repairs.

• Secure agreement from customers while taking over their vehicles for repairs.

• Advise customers on taking care of their vehicles totally trouble-free at zero maintenance costs.

• Provide customers the maintenance menu, tips and techniques on maintaining their vehicles.

• In case of additional repairs inform the customers promptly.

• Deliver repaired vehicles to customers on time.

• Adhere to company safety standards, policies and procedures

Bryan Hickman

12 Dillow Circle, Bella Vista, AR 72714 479-***-**** **************@*****.***

Larry Kelly & Associates, Bentonville, AR

March 2014 to October 2014

Sub-Contractor

Cost estimate and repair damages associated with renters and homeowners.

Keeping records of more than 300 properties at a time.

Ability to complete job tasks in a timely manner.

Being cost effective in estimating time and labor.

Administrative duties as assigned to complete work orders.

Encore Flooring and Building Products, Springdale, AR

July 2013 to March 2014

Project Manager/Estimator/Warehouse Expediter

Manage flooring projects from start to finish/ Fastlanes in Lowell, AR

Estimations of flooring, hardware and lighting

Window takeoffs

Blueprint reading

Superintendent and homeowner interactions on a daily basis

Assisted the buyer of hardware and lighting in maintaining high inventory counts

Lowes, Ballwin, MO- Rogers, Springdale, AR

February 2011 to July 2013

Commercial Sales Specialist/Project Specialist Exteriors

Account Manager for 35 commercial accounts averaging $1.5 million per year.

Assisted in managing commercial sales operations.

Coordinated Appreciation Days for commercial contractors.

Maintained vendor and supplier relations.

Ordering and receiving materials and products.

Assisted in store inventory reports and restocking.

Monitored store inventory.

Created commercial sales team schedules.

Organized and managed commercial building materials to better meet the needs of contractors.

Merchandised products throughout store for contractor viewing.

Chick-Fil-A, Chesterfield, MO

April 2010 to February 2011

Customer Service Specialist

Created a comfortable and inviting atmosphere for guests.

Maintained grocery inventory each day.

Estimated daily counts of products by using averages from past years and dates.

Assisted in the preparation of products to be catered.

Prepping of food for daily consumption.

Worked as a team to fulfill daily duties.

Stay at Home Dad, Eureka, MO

Bryan Hickman

12 Dillow Circle, Bella Vista, AR 72714 479-***-**** **************@*****.***

November 2007 to April 2010

Maintained composure while having health issues.

Albern Plumbing Co., Pagedale, MO

August 2006 to November 2007

Project Manager/Estimator

Established relations with major home builders: Jones Company, McBride & Son

Managed plumbing projects from start to completion

Responsible for handling large financial transactions

Negotiated pricing with vendors

Consistently met project goals and deadlines

Skills

Leadership, Teaching, Customer Service, Project Managing, Estimations, Mechanical, Blue Print Reading

Additional Information

Meritorious Mast, USMC -2001

Good Conduct Medal, USMC- 2001

Volunteer coach for YMCA youth boys soccer- 2008

Board of Construction Appeals, Bella Vista, AR- 2013

Volunteer coach for Bentonville Parks and Recreation girls soccer- 2014

Nominated for Lay teaching committee - FUMC of Bella Vista, AR 2014- 2015

Nominated to Board of Directors – FUMC of Bella Vista, AR 2015

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