Customer Service Medical

Joshua Johnson

Cranston, RI ***** 401-***-**** ( **********@*****.***

SUMMARY OF QUALIFICATIONS

. Operating Systems: XP, Vista, Windows 7 and Windows 8.

. Hardware: Cisco (Routers, hubs, switches, and cabling), Windows

Administration, LAN/WAN configuration and Setup, equipment

installation and troubleshooting.

. Software: Electronic Health Records - EHR, security application, MS

Office; Word, Excel, PowerPoint, Access, Visio, Outlook.

. Personal: Excellent work ethic, highly motivated, effective within a

team or working independently, and excellent communication skills.

EDUCATION

New England Institute of Technology, East Greenwich, RI

Associate in Science Degree in Information Technology/Network Engineering (

March 2012

EMPLOYMENT

Polaris Medical Management INC., Cranston, RI December 2012-

February 2015

IT Support Specialist

. Provided user support by means of remote access tools.

. Helped maintain and troubleshot an Electronic Medical Record

Software.

. Documented success in responding to all inquiries and tickets in a

timely manner.

. Involved in the roll-out of software updates and patches.

. Performed work with minimal or no supervision.

. Repaired and upgraded old installed systems; configured new systems.

. Performed server updates on a regular basis.

. Performed troubleshooting, diagnosing, solving and replacing parts.

. Involved in installation of upgrades to prevent malfunctioning.

. Provided desktop support for workstations and Laptops running Windows

8, windows 7, Win 2000, and Vista.

CVS Caremark, Smithfield, RI May 2012- December

2012

Technical Support Representative

. Accurately troubleshot and diagnosed hardware, software, and

connectivity issues.

. Properly documented and resolved technical issue.

. Provided quality customer service.

Orchard View Manor, Riverside, RI October 2010 -

April 2012

Dietary Aide

. Served senior citizens meals. Provided warm, compassionate care to

residents.

. Prepped food for cooks. Cleaned and organized kitchen.

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