Customer Service Assistant
Resume:
Laura Roetzel
Parma, Ohio *****
Objective To obtain a position as a Dental Assistant, Customer Service and
Administrative Assistant.
Skills The ability to assist doctor with bonding of braces, working hands on in
the mouth of patents. I have performed thousands of x-rays on patients
including Cephometric and Panoramic x-rays. General duties including
keeping the office clean, charting patients, and front desk duties.
Answering phones and scheduling appointments as well as posting
payments. OPMS computer skills, dental office relations, continued
education seminars on customer service. Team building, problem solving
skills, excellent teamwork skills.
EMPLOYMENT
EXPERIENCE
7-16-2012 to Present Roe Dental Lab
Responsibilities include answering phones, shipping and receiving of
Dental cases, data entry and billing. Greeting doctors, drivers and
patients as they come into the lab. Dispatching drivers to various
calls throughout the day. Filing. Packing and shipping out supplies to
doctors. Customer service. Problem solving.
08/2010 to 7-16-2012 Salem Dental Lab
Responsibilities include answering phones, receiving dental
Cases from dentists, entering them into our system. Dispatching
Our drivers, and setting their day up for them. Billing cases,
Packing and sorting them to the appropriate drivers.
Greeting patients coming in for shade matches. Filing, and
Other clerical duties. Problem solving at a moments notice.
05/2001 – 05/2010 Dr. Ira Weiss, Orthopedic Dentist, Middleburg/Beachwood, OH
Dental Assistant
Responsibilities include assisting in running office. Front desk
responsibilities, x-ray films, bonding braces with doctor assistance,
answering phones, scheduling, posting payments, training new assistants,
charting patients, customer service.
5/2000 -5/ 2001 Express Personnel Broadview Rd, Parma Ohio 44134
Responsibilities were from Temp Jobs Including : Advance Door-
Residential door sales and service. Handled incoming emergencies and
sales calls. Dispatch of one driver to service calls.
Todays Business: Customer service. Handled incoming order calls and
prepared shipping slips.
EDUCATION Fairview High School, Fairview, OH
Diploma in General Education, 5/31/1986
Marketing Education Program: 5/1986
Customer Service Skills, customer relations, team building skills
REFERENCES Available Upon Request
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