Email and Chat Support

JACOB, MARIA KATRINA V.

* ***** ** *. ******* St. Sta. Ana Pateros Metro Manila

Email address: *************@*****.***

Contact numbers: 641 3877; 091*-*******/093*-*******

OBJECTIVE

To achieve a responsible and challenging position within your company that will allow me to acquire new

expertise and abilities while utilizing my previous experiences to improve beyond my skills and gain

opportunity for growth and advancement within the company.

EMPLOYMENT HISTORY

September 2014 Present: Financial Advisor

Company: Manulife Philippines

14th floor LKG Tower, Ayala Ave. Makati City

July 2006 – August 2014: Payments Specialist

Company: William Hill Philippines

11th floor Net Lima Building 5th Ave. Bonifacio Global City Taguig

Process payments for online gaming clients with different payment methods

Coordinating with different banks across the globe for missing deposits and withdrawals of clients

Inform different departments on new updates and developments on banking upgrades

Tracking payments

Email and Chat support

Create finance procedures, reports, manuals and workflow for the department

Jan 2008 – November 2012: Finance Assistant

Company: Paragon International Customer Care LTD

14th floor Tower I RCBC Plaza, Ayala Ave. Makati City

Process payments for online gaming clients with different payment methods

Coordinating with different banks across the globe for missing deposits and withdrawals of clients

Inform different departments on new updates and developments on banking upgrades

Tracking payments

Email and Chat support

Finance Support Trainer (Bulgaria site)

Create finance procedures, reports, manuals and workflow for the department

July 2006– Jan 2008: Poker – Casino Finance Auditor

Company: Paragon International Customer Care LTD

14th floor Tower I RCBC Plaza, Ayala Ave. Makati City

Email and Chat support for online gaming clients

Checks documents sent by clients

Verify validity of online transaction/game play

March 2005 – July 2006: Customer Sales Representative

Company: ICT Marketing Services

14th floor UnionBank Building Ortigas Pasig City

Outbound sales agent for American Express, General Motors and HSCB Credit Cards

June 2004 – Dec 2004: Medical Information Clerk

Company: The Medical City

Meralco Ave, Ortigas Pasig City

Handled medical records of patients

Compiling medical sheets, abstracts and results from doctors

Processing birth certificates and death certificates of patients

EDUCATION

University of Santo Tomas

Tertiary Level Degree: Bachelor of Science Major in Biology 2004

St. Paul College, Pasig

Secondary Level, Graduated: March 2000

St. Paul College, Pasig

Primary Level, Graduated: March 1996

SKILLS

Microsoft office applications (MS Word, Excel, Powerpoint, Outlook)

Good in oral and written communication

Adaptable and Flexible to task and colleagues

Work efficient and manage time productively

ORGANIZATIONS

Singles for Christ – San Roque, Pateros Chapter

Chapter Head

Contact this candidate