Customer Service Management

Professional Summary:

. A dynamic professional with more than 8+ years of experience in the areas

of Analysis of Business Process, system study, and design of new process.

Testing and analysis of business application process, Development,

Training and Enhancement of functionality.

. Experienced SAP consultant in configuration and implementation of SAP SD

Modules with a core competency in LE, MM, IM, WM, IS Oil & Gas

(Downstream).

. Extensive knowledge in SD configuration with integrated CRM, MM, LE,

IM/WM, ISU, IS Oil & Gas modules.

. Experienced with X12 EDI configuration, validation for supply chain

management in inventory, procurement, and sales order processing.

. Experienced with EDI, inbound & outbound IDOC like 850, 856, 945, 810,

master data maintenance, trouble shooting for Order to Cash, Procure to

Pay business processes, and IS Oil & Gas Downstream.

. Experienced with variant configuration material, pricing, creating and

maintaining class, characteristics, values, dependencies, BOM,

configuration profile, VC master data.

. Very good experience with master data maintenance such as customer,

material, vendor, info records, condition records.

. Experienced with configuration and maintenance of enterprise structure,

account group, number range, schedule line agreements, contracts,

consignments, item proposal, pricing, determination of item category,

material, free goods, shipping point, text, batch, and revenue account,

output determination, stock transfer, master data, and LSMW.

. Experienced with implementation, support & maintenance, configuration

with SAP IS Oil & Gas module for MCOE, multi plant, multi ship to,

contract restriction, MAP (third party pricing), TD, TSW, HPM, Silo

management.

. Diverse experience includes involvement in all aspects of SAP

implementation process from project conception through to complete System

Configuration.

. Strong experience with SAP full life cycle implementation, support, and

roll-out projects using ASAP roadmap; Gap-Analysis, As Is /To Be- Business

Blueprint, Prototyping, Analysis, Design, Customizing, Configuration and

SAP Best practices implementation methodology, Go-live and post

implementation support. Expertise working in regulated environment.

. Analyzed, Configured, evaluated, implemented various processes on

SD/MM/LE includes Sales order process, Consignment, Procurement process,

Order management for various types of orders, pricing procedure, ATP,

Batch Management, Shipping and Transportation, Schedule, Route, BOM,

Output types, Inventory, PR, PO according to business requirements.

. Documented & maintained business & functional requirements, change

request, defects & resolution.

. Worked in multiple global SAP implementation & support projects, multi

tasking, and with global team members of SAP functional consultants,

developers, business partners, and testers located in different time zones

worldwide.

. Support developers for customization, defect recreation & resolution for

various business process, understanding of ABAP.

. Active participation in test & validation activities and support team

members, and business users for master data, business process, navigation

for functionality, EDI / IDOC, performance testing, and user acceptance

testing.

. Hands on experience with Quality Center (ALM) for defects and test

management.

. Experienced with Solution Manager for change request ticket management.

. Provided inputs on demand to team that also lowered the projects' Total

Cost of Ownership by analyzing business process, SAP standard

functionality and best practice for different tasks and tools.

. Thorough understanding of Software Development Life Cycle (SDLC), SAP

landscape, and data warehouse.

. Experienced in different domains industry like Supply Chain,

manufacturing industry, Oil, Utility, Retail, Finance, Automotive, and

Healthcare and pharmaceutical.

. Exceptional verbal and written communication skills that were developed

through negotiating with customers, and through preparing and delivering

pre-sales demos, customer proposals, and SAP customer training.

SAP Functional Skills:

. Sales & Distribution (O2C): Enterprise structure, Master Data, Sales

Documents, Order Type, Pricing procedure, Revenue Account, Partner

Functions, Copy Control, MRP, ATP, Material Determination, Free Goods,

Consignment, Returns, Customer service, Variant Configuration VC, Invoice

. IS Oil & Gas (Downstream): Configuration, MCOE, multi plant, multi ship

to, MAP, Silo management, HPM, TD, TSW, TDP, exchanges, contracts.

. Logistic Execution: Inbound and Outbound Delivery, Picking, Packing,

Loading, POD, Transportation, BOM, Shipment cost, Pricing, Shipping &

Route

. Material Management: P2P, PR, RFQ, PO, Subcontracting, IM, GR, GI, Stock

Transfers & Reservations, Physical Inventory, Availability Check, Master

Data, MRP, Invoice Verification.

. Ware House management: Full WH/ Lean WH, Storage Bin, Stock Control, Put

away Strategy, Stock Transfer / removal, FIFO, LIFO, Physical inventory,

Barcode Label & forms printing, Reports.

Other Skills:

. SAP Module: SD,LE,MM, IS Oil & Gas, WM, FI, BW, BO, Business All in-one

. Reporting : SIS, LIS, Quarry report SQVI, Customized Report, SAP BEx

. Databases: MS Access, SQL, Oracle, DB2, MS-SQL Server

. Testing: Manual Testing, SolMan, HP QC, e CATT, QTP, TAO, Load Runner,

MTM

Education & Professional Credentials:

. Pursuing MBA - Information Management

. Electrical Engineering

. Functional SAP SD, MM, IS Oil & Gas, and PM Module

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