Maintenance Management/Field Service Tech

Thomas Stewart

*** ******* ***** *****, ******, GA 30115

H 470-***-**** // C 470-***-****

****************@*****.***

ELECTRO-MECHANICAL TECHNICIAN

Diverse technical background in preventative maintenance, testing,

operation, and troubleshooting of electronic components, ordinance handling

and maintenance, and preparation of divisional training materials.

. Knowledgeable military leader and technician filling a role normally

held by senior E-6.

. Adept at quality assurance, blueprints/technical manuals, and

schematics.

. Experienced public speaker.

. Secret Clearance for United States and NATO.

. Experienced Call Center Tech and Supervisor.

Education & Professional Training

. Bachelor of Science in Information Technology - Data Networking and

Security (Liberty University online)

o currently pursuing

o Currently maintaining a 3.7 GPA

o Expected program completion in July 2018

Courses and Training through the US Navy:

. Electronics Mechanics Apprenticeship

. Electricity/ Electronic Principles

. Divisional Leading Petty Officer as an E-5

. Senior Leadership Course as an E-5

. Repair Parts Budgeting/Management

. Ordinance Handling and Maintenance

. Electronic Standard Installation Practices

. Navy Leadership/Management School

. Hazardous Material Management and Disposal

SKILLS

. Electronics Installation

. Electricity/Electronics Principals and Theory

. Critical Thinking

. Component-Level Maintenance

. Time Management

. Well Versed in Microsoft Office

. Active Listening

. Project Management

. Safety Management

. Attention to Detail

. Advanced Troubleshooting

Experience

Electro-Mechanical Technician June 2014- Current

. Troubleshoot and diagnose equipment failures

. Conduct preventive maintenance on all systems under Cubic umbrella

. Corrective maintenance and repair parts installation

. Ability to use an array of diagnostic tools

Customer Support/Call Center Manager July 2010 - May

2014

. Maintained work packages for all customer calls as well as coordinate

all repair calls, repair parts shipments, and technician assistance on

a web based service ticketing system

. Responsible for maintaining the spare parts kit inventory for field

technicians

. Responsible for call center support staff and field staff actions and

interactions while at customer location and in dealing with customers

. While in charge of the call center customer satisfaction went from

87.2% to 94.7%

. Talking technicians through step by step processes to fix problems as

they arise

Jan 2008 - Jul

2010

Lead Installation Tech for IPA

. Installed and maintained electronic equipment in hospitals across US

and Canada

. Coordinated the installation of seismic mounting per state

requirements in California

. Maintained an excellent customer satisfaction rate while

troubleshooting hospital network problems and conducting preventive

maintenance

. Trouble shooting problems involving switches, relays, and other

mechanical problems.

Weapons Movement and Handling Safety Officer

Jan 2004 - Oct 2007

Only Enlisted Surface Warfare Commander on the Ship

. Coordinated the planning and execution of 12 Missile Strikes

o Successfully oversaw 12 tomahawk missile strikes on various

targets with 100% success rate

. Combat Systems Officer of the Watch

o As an E-5 oversaw and coordinated all preventative and

corrective maintenance during my watch

o Ensured that maintenance did not interfere with mission

readiness

o Maintained 100% mission readiness on all critical systems

Graduated Chattahoochee Tech with degree as a Machinist

. Course requirements included welding, blue print analysis, and

operating various machine shop equipment requiring a mechanical

knowledge. Nov 1999 - Aug 2001

Awards

. Navy Achievement Medal (2 times)

. Navy Unit Commendation

. National Defense Medal

. Navy "E" (efficiency) Ribbon (5 times)

. Global War on Terrorism Expeditionary Medal

. Global War on Terrorism Service Medal

. Good Conduct Medal (2 times)

. Sea Service Ribbon (2 times)

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