Sign in

IT Manager

Ridgeland, Mississippi, United States
March 01, 2015

Contact this candidate


Success-driven, goal-oriented, and accomplished professional with proven

expertise in leading all aspects of IT management. Recognized for

impeccable work ethic and exemplary ability to deliver remarkable results

within challenging and competitive environments. Known for outstanding

problem-solving and critical thinking aptitudes to analyze situations,

formulate strategies, and resolve complex situations. Well-versed in

technology planning, business continuity, budgeting, personnel management,

cloud computing, data center design, operations and security. Adept at

managing group dynamics, as well as in motivating, leading, and performing

with high-caliber teams of professionals. Industry blogger for Mission

Critical, Data Center Dynamics, DataCenterByte, and others. Expert and

board of advisors to SearchNetworking, SearchDataCenter and other Search


Professional Experience

Watertown, CT (2003-Present)

Global Director Data Center Solutions and Services June 2005-Present

Provide executive leadership to back office design engineers and 28 data

center champions to support international data center operations. Initiate

global data center audits for power, cooling, capacity planning, and

cabling. Exemplify expertise in providing technical support and training,

including Global Project Services and Intelligent Building Program.

Function as primary point of contact for third-party electronics

manufacturers, such as Cisco, IBM, and HP. Serve as the spokesperson for

international industry events, such as AFCOM and Data Center Dynamics.

Authored the majority of the companies data center white papers as well as

papers within industry associations.

Key Highlights:

. Made significant contributions in expanding corporate data center

business from 4 to 40% of global pipeline

. Authored comprehensive training materials and facilitated training for

28 global data center champions in power, cooling, design, and


. Personally built and trained international sales force on recurring

sales accountability audits

. Designed, created, and provided materials and resources for global

speaking engagements on numerous data center topics, including active

electronics, facilities, design, and greening the data center

. Developed all corporate whitepapers on data centers, design, and

applications, which were published internationally on various

facility, networking, and trade magazines

. Formulated a strategic business and marketing plan to expand the

global data center business, including oversight of the expansion of

the DC business globally from 4% of sales to approximately 40-50% of

pipeline, with success to close ratios averaging 50-60% for

opportunistic business and more than 98% upon usage of design services

. Spearheaded global design and auditing services; facilitated training

to support global territories with dotted line reporting

. Made profound and significant contributions to Connect: Professional

Women's Network, Powered by Citi

. Achieved approximately $25.3M savings in one project by implementing a

more efficient design (one of several)

. Company blogger for data center topics

. Led the transition of the business into evolving markets, such as

cloud, colocation, hosted, and hybrid environments

. Initiated the company's green program, as well as four of the most

effective marketing initiatives

. Received the CEO Special Achievement Award for excellence in 2005 and


Global Network Applications Market Manager June 2003-June 2005

Acted as global liaison between electronics manufacturers and the cabling

industry to utilize industry best practices and connect the physical layer

to active equipment. Provided internal technical assistance to the Sales

and Marketing Department to improve understanding of industry needs.

Presided over public speaking events, consultation, and web-based training

to provide global end user education. Conducted comprehensive market

research and trend analysis to support Global Sales Team and global

certified consultants. Keenly oversaw research and development operations

for new technologies, including creation of applications testing and audit


Key Highlight:

. Represented the company during participation in the IBM Partner

Program, APC's BladeReady Program, and the Cisco Solution Developer


. Represent company in IEEE standards development, also TIA and ISO as a

behind the scenes internal expert.

Earlier Career with Selected Highlights

Network and Software Solutions, Inc. ( Ridgeland, MS

Vice President, Consulting Engineering October 2001-May 2004

. Developed consulting engineering practice for company in both

networking, implementation and software programming sectors,

profitable all years growing in revenue on average 15% YoY.

. Provided expert leadership to various projects involving application

and technology planning, and infrastructure for growth plans and

retrofits with existing equipment and applications

. Led the design and implementation of teleradiology system, which

utilized DICOM digital radiology equipment with secure viewing access

on- and off-site

Business Communications ( Ridgeland, MS

Director of Technical Services October 1999-October 2001

. Provided guidance and direction to new product development, pre-sales,

and project engineering operations, including selection of new product

lines to expand commercial and private sector businesses

. Grew consulting engineering business from 4 employees to over 40 while

remaining profitable.

. Audited data center and LAN infrastructures, volumes, bandwidth, short-

and long-term expansion planning, and security audits for

multinational and nationwide manufacturing facilities for all seven

layers of the OSI model, including data centers and cabling, thus

saving the customer $1.2M in unneeded expenses

Wireless One Worldcom Wireless Broadband ( Jackson, MS

Vice President of Data Operations Vice President of MIS/IT April 1998-

October 1999

. Restructured systems and information technology, which provided an 80%

decrease in helpdesk calls and 20% reduction in staffing costs

. Redesigned the corporate LAN/WAN with voice over frame, VPN, and

reengineered circuits, thus achieving more than $100K savings annually

. Supervised the conversion and implementation of the Infinium

accounting systems, including audit, migration, and delivery of

billing for more than 200,000 subscribers

Gannett Company, Inc. ( Jackson, MS

Director of MIS April 1997-April 1998

. Pioneered the design and implementation of data-assisted marketing

which involved cross-checking databases from both internal and

external sources, bringing forth a 1.5% increase in overall sales

. Led the evaluation and acquisition of software and hardware, and

significantly reduced overall budget by 20% while delivering the same


. Established helpdesk escalation procedures and cross-reporting

structures to improve cross-functionality between in-house and

external contacts and vendors

Conway Computer Consulting ( Jackson, MS

Senior Project Manager Director of Networking Technologies October 1990-

April 1997

. Developed preventive maintenance packages for multinational particle

board manufacturer, as well as a POS program for a nationwide custom

furniture manufacturer

. Actively participated in the PeopleSoft and Infinium conversion,

assigning, testing, and seeking approval for custom modules, charts of

accounts, and parallel to full conversion strategies

Southern Technical College ( Jackson, MS

Systems Manager Program Director January 1985-January 1990

. Leveraged expertise in installing and managing student record

databases on Xitron network through emulation over WAN links to the

main office mainframe in Arkansas, connecting 56 campuses throughout

the Junior College System

. Facilitated training on basic MSDOS to programming languages, such as

RPG, LISP, C, and C++

Design Services Group ( Ridgeland, MS

Project Manager February 1980-January 1985

. Earned fast-track promotion from a drafter to project manager within

two years of tenure

. Exemplified technical knowledge in developing custom software designs

for CAD/CAE systems


Master of Business Administration, Master of Science in Business

Administration (Dual Masters)

Templeton University ( Middletown, NY

Graduated summa cum laude

Master of Science in Computer Science

Bellhaven University, Jackson, MS

Dean's List

Bachelor of Science in Computer Science

Templeton University ( Middletown, NY

Graduated summa cum laude

Associate of Applied Science

Hinds Junior College ( Jackson, MS

Phi Theta Kappa


Registered Communications Distribution Designer (RCDD) and Local Area

Network (LAN) Specialist

Certified Data Center Professional (CDCP)

Certified Data Center Specialist (CDCS)

Certified Netware Engineer (CNE)

Enterprise Certified Netware Engineer (ECNE)

Master Certified Netware Engineer (MCNE)

Certified Network Expert, Protocols and Bandwidth

Adjunct Professor - Data Communications, Cisco Network Design

Professional Affiliations

7x24Exchange IEEE Communications Society

The Green Grid United States Green Building Council

Uptime Institute National Association of Female


The Ethernet Alliance Telecommunications Industry Association


IEEE Women in Engineering Association for Data Center Management


Open Data Center Alliance Institute of Electrical and Electronics

Engineers (IEEE)

Building Industry Consulting Service World Wide Wishes for Wellness

International (BICSI)

SearchUnifiedCommunications Expert Search Data Center Board of Advisors

Awards and Honors

"Communication News" Editor's Choice Award, 2008, 2009

Who's Who in American Executives

International Who's Who in Professional and Business Women

Who's Who in American Female Executives

National Association of Women in Technology

Technical Acumen Prior Years to Current

Platforms AS/400 RS/6000 Sun DEC/Alpha HPC Parallel Optics

Light Mainframe

Operating Systems Netware (2 to 6.0) GroupWise ManageWise BorderManager

NT (4 and 2000) NDS

UNIX/Linux Solaris AIX Xenix Microsoft Windows

Protocols DICOM TCP/IP IPX/SPX SNA (AS/400 and Mainframe) VoIP

VoFrame AppleTalk

Programming Visual Studio.NET SQL HTML C C++ Visual Basic


Software SQL Server FoxPro Visual FoxPro Microsoft Access Sequel

Microsoft FrontPage

Crystal Reports PeopleSoft Infinium Lawson CIRC light


Topologies and LAN/WAN (Cisco, Juniper, HP, Dell, Brocade) PBX (Nortel, NEC,

Telecommunication Alcatel)

s Wireless implementations utilizing RF spread and broad spectrum

technology in the 2.5Ghz and MMDS, MDS, MDS1, PCS and WCS

spectrums 32Gb Fibre Channel and mainframes

ARU and Call center operations Data Center design and

operation (1, 10, 40/100GbE, 8, 16)


Carrie, H. (2007). Patent No.: 7,205,481. Washington, DC: U.S. Patent and

Trademark Office.

Selected Presentations

Carrie, H. Data Center Design for a Green Agile Environment. Project

Manager's Institute, South East Region

Carrie, H. The Data Center as an Ecosystem. Building Industry Consulting

Service International (BICSI)

Carrie, H. Density for Savings. Supercomputing Conference

Carrie, H. Designing for Fabrics, SDN and Clouds. CEBIT, UK

Carrie, H. Is Top of Rack Robbing your Power Capacity?. Data Center

Dynamics, APAC

Carrie, H. Colocation Considerations for the End User. Real Estate

Investment Trust, New York

Carrie, H. Cost Justification and Needs Analysis. Data Center Dynamics,


Carrie, H. Understanding PUE, PUE Version 2 and Other Power Mysteries.

Engineer's Conference, Russia

Recent Selected Publications

Carrie, H. (2006a). Bring on Category 7 [White Paper].

Carrie, H. (2006b). Cabling Basics for Network Managers [White Paper].

Carrie, H. (2006c). The New Network Applications Horizon [White Paper].

Carrie, H. (2006d). The Successful Application Implementation Plan [White


Carrie, H. (2007a). 10G Transmissions [White Paper].

Carrie, H. (2007b). How to be a Successful Project Manager [White Paper].

Carrie, H. (2008a). Implementing Building Automation Systems [White Paper].

Carrie, H. (2008b). Light it Up, Fiber Applications [White Paper].

Carrie, H. (2010). Cooling a Data Center [White Paper].

Carrie, H. (2011). Data Center Infrastructure Design [White Paper].

Carrie, H. (2012). Higher Speed Infrastructures Beyond 10G. [White Paper].

Carrie, H. (2013a). 10G Transmissions [White Paper].

Carrie, H. (2013b). Structured Cabling Versus Point to Point, the Hidden

Costs of Top of Rack [White Paper]

Carrie, H. (2013c). The Data Center as an Ecosystem [White Paper].

Carrie, H. (2014a). SAN Design for the Data Center Storage Evolution.

[White Paper].

Carrie, H. (2014b). Storage Area Networks and Network Attached Storage

[White Paper].

Carrie, H. (2014c). The Need for Low Loss Connectivity in the Data Center

[White Paper].

Carrie, H. (2014d). What Will Fabrics and SDN Mean to you Whitespace [White


Contact this candidate