Collections professional

Annette Roldan

********@*******.***/

Cell : 321-***-****

Summary of qualifications: Over ten years collections experience. Eight years telecommunications experience. Multiple LNS/DMS processes and switch work. Microsoft word, Windows, Excel, Adobe, Power-point, AP/AR, Analytical, trustworthy professional, dedicated and team leader. Predictive dialer.

Experience

Feb 08- March 13 Kgi Resorts

Orlando Fl.

Collections of time share mortgages and maintenance delinquent accounts. Train new employees. Created process aids. Top collector.

Dec 06- Dec 07 Cleartel Communications Orlando, Fl

Repair representative for an in/outbound call center.

Jan 06- Dec 06 Ocwen Federal Bank Orlando, Fl

Unsecured collections. Defaulted vehicle loans, credit cards, retail accounts, and mortgage loans. Process and track payments, Extensive skip tracing, data entry, and credit bureau report analysis.

March 05- Jan 06 JNR Adjustment

Orlando, Fl

Subrogation Adjuster, third party collector. Insurance law review and practice. Vehicle insurance claims, credit card insurance claims .Collections of rental contracts, damages, city issued fines, and parking tickets.

Dec 03 - Feb 05 CFI/ Westgate Resorts Ocoee, Fl

Owner Relations Dept. Reservations, Collections, Owner Relations Dept. Contracts. -Sales and service.

Jul.00 - Aug.03 AT & T

Orlando, FL

Provisioning Design Engineer/ Call Center escalation lead. QA. Billing, customer service. Maintenance team lead, assistant supervisor of twenty agents. Lead design and implement switch parameters for D M S and Local 5E switches. Creation of orders, troubles shooting, and activation of local business services.

Feb 97 – June 00 Motorola/ WTEC Sales and Service Orlando, Fl

Inventory control for five repair centers. Data entry. Contract verification. AP/AR. General ledger coding for management, billing, shipping and receiving. Relief courier. Administrative assistant.

Education

1990-1993 High School Diploma, Bishop Moore High School, Orlando, Fl. 1993-1994 Nursing Major/ Psychology Minor, Valencia Community College, Orlando, Fl.

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