Customer Service Engineer

Raffaele R. Feniello

**** ******** *****

Wantagh, N.Y. 11793

Phone: 516-***-****

Mobile: 347-***-****

Email: *******@*****.***

SUMMARY:

• Highly motivated professional with extensive hands on experience in networked computer systems

design, analysis and maintenance.

Technical Skills:

OS: Windows 7, Windows Vista, Windows XP, Windows 2008, Windows 2003, Windows 2000,

Windows NT 4.0, Windows 98, Windows 95, Windows 3.x, and DOS.

Networks: Windows 2008, Windows 2003, Windows 2000, Windows NT 4.0, Novell

NetWare 3.12, 4.11, 5, NetAdmin 32, Hubs, Switches, Cisco Routers

2501(maintained), Configuring NIC’s (Load Balancing).

Application Software: Citrix Presentation server as well as client, MS Office 2007, MS Office 2003, MS

Office 2000,MS Exchange 2003, MS Exchange 5.5, Eudora, McAfee Help Desk

Software, Dial-up-Networking for Win NT 4.0 Workstation and Server, Remedy

User 5.0 Peregrine Service Center 5. Smart Start (HP/Compaq)

Network Protocols: TCP/IP Suite (sub-netting, NAT, DHCP, WINS, DNS, Ping, Tracert, NBTStat),

IPX/SPX, IPX (on an End User level), NetBEUI, Fast Ethernet, Token Ring,

Internet Security.

Hardware: Full line of Compaq Server systems (Compaq Proliant5000 - Compaq DL 760).

Intel architecture systems and peripherals, networking Ethernet hubs & switches,

Firewalls (Sonic Wall, ISS Black Ice, RAID controllers (2P, 2DH, 3200 & 5300

series), category 5 cabling, patch panels, LAN & cable testers. Remote Insight

Boards configuration.

Work Experience

International Integrated Solutions, LTD. 5/14 – Present

Intergration Engineer

• Integrate hardware of servers and upgrade servers to latest firmware patches on HP Proliant server

including but not limited to DL360’s Gen 8, Gen 9, DL380 Gen8, Gen9, DL580 Gen 8, Gen 9, DL 980

Gen 8.

• Set bios settings on servers according client build and requirements.

• Burned in servers using a utility called LINPAC to burn servers in and made dealt with HP when issues

would arise with hardware failures.

• Ran HP Diagnostics on all servers that would come in after the burn in process was complete, so that I

could save the survey files and have a record of what the server had in place with HBA cards, Solar Flare

cards as well as Melanox card with QSFP and SFP installed.

• Configured server with certain RAID configurations including RAID 1, RAID 1+0, Raid 5 with Spare as

well as JBOD’s.

TekSystems @ Sita, Corp. 4/12 – 4/14

Implementation Engineer, Service and Infrastructure at SITA Corp.

• I'm currently working as a dedicated support for proprietary applications developed by SITA for the

airline industry.

• Installing of MS SQL Server with their proprietary software and supporting of that software across the

world globally within the Airline Industry.

• Backing up MS SQL Databases before starting any work on existing MS SQL infrastructures.

Restoration of Databases if database seemed corrupt. I restore data to a new installation of SQL should

that be called for in the airport environment I was in.

• Troubleshooting of SQL services to make sure all of the dependencies were in place and made sure the

appropriate rights were assigned so that SQL would get the correct data and that the data made sense on

what was scanned into the system from the front end client. Used tools that were written by the

programmer of the company to ensure that everything was working as desired.

• Ran scripts that were scripted by the programmers so that database tables would be created.

• Dealt with all levels of team members so that resolutions would be put in place and documented those

case should those incidents come up again, so the fix would be applied quickly and effectively in a

production enviroment.

• Supporting of their Active Directory infrastructure and managing devices within a CUTE environment

within a proprietary application in APC.

• I have used to tools such as, WireShark, to analyze network traffic for trouble shooting purposes.

• I have used Acronis software to clone images of workstations and servers.

• Traveled abroad to many countries to rectify critical issues in sites that were on a RED alert status. All

missions were successful and rectified and signed off by the Airport Authority of that region of the

world.

• I built and managed 4 labs within the company for testing purposes of upcoming projects, such as

bandwidth testing and analysis for purposes of going on mission and getting the job done in a timely

manner.

• Attended many SCRUM meetings or AGILE meetings for projects and missions that were coming up for

upgrades or completely new implementations.

• Worked with Vsphere, Vcenter and VMWare where sites were hosting VM’s or Virtual machines with

Storage Area Networks or SANS. HP P2000 and HP P4300.

• Worked with DL360 as well as DL580. Configured servers from the bottom up from Raid level of the

hard disks to Server installation including Domain Controllers and Member Servers.

Twinlab Corp.

IT Manager/Systems Administrator 3/11 – 4/12

• Provided support for a satellite office for C-Level executives for Twinlab Corp. in Soho, NY. This

includes laptop builds and remote support as well as administration, project management, email supports,

Mobile devices,. Cisco VOIP system (Add, Moves, Changes)

• I relocated the entire office to a new floor from bottom up, including collaborating with Architects on

getting the office technically in place for our needs. I also helped in organizing the entire move including

non-technical issues.

• I racked a small datacenter and dealt with all vendor relations with getting service switched to the new

location. The move was completed within a weekend.

• Set up a LifeSize video conference system in 2 conference rooms. This was done while I was employed

there less than a month.

• This was a predominately MS Windows support role. Windows 7, Windows 2003, 2008, as well as Mac

OS X.

• I completed a rollout of HP Elite Pro Book with Windows 7 and MS Office 2010. Configured Outlook

to work with our Exchange 2007 server. I also configured Windows 7 with VPN to work with our system

so that users would have access to their files on their respective file servers.

• Outlook was configured with Outlook Web Access so that if they took their laptop out of the office they

would be able to get email with just having an internet connection.

• Supported users on a mix environment of Windows Server 2003 and Windows Server 2008 with Active

Directory. Issued users rights via Active Directory Users and Computers and administered rights via

Global Groups.

• Mobile devices included a “Bring your own Device” policy with Mobile computing. I configured

Android devices, as well as Apple products which included Laptops, IPads, and IPhones.

Computer Needs Solutions 2/09 – 3/11

Systems Engineering Consultant

• Provide systems / network engineering and technical support to various clients. Range of responsibilities

have included: desktop support, computer / workstation set up, inventory control and equipment

purchase, setting up networks and systems, security, wiring, wireless set up and connectivity, anti-virus

protection, systems engineering, active directory, exchange, back up and data recovery, application

support, blackberry / mobile device support.

Angelo, Gordon & Co. 10/05- 2/09

Senior Desktop / Helpdesk / Data Security Engineer

• Provided day to day desktop support, trade floor & market data support, and systems and network

administration in a 250-workstation environment.

• Provided Market Data feed support including supporting ILX, Thompson One, Reuters, Bloomberg.

• Evaluated numerous Enterprise Spyware products for implementation into corporate network.

Implemented a corporate wide Spyware (Webroot’s SpySweeper) solution on centrally managed clients.

Implementing an enterprise wide Antivirus solution.

• Provided opinions to CIO on security and email policies that I felt would benefit the corporate

environment.

• Provided PBX and phone support for Nortel’s meridian phone system. Also provided IPC Trading phone

support.

• Rolled out new desktop pc and standardized a company-wide build. Tested applications from new build

to conform to company standards.

• Provided Exchange 2003, 2007 Administration, Outlook 2003 client configuration, CommVault backup

and restores, Active Directory 2003,2008 administration and maintenance, Mobile device configuration

and troubleshooting (Blackberry), troubleshot remote connectivity issues with Citrix Presentation Server,

supported remote satellite offices, deployed applications to Citrix users, responsible for Virtualization of

Software, VMWare, and provided overall supported for satellite offices.

• Responsible for Saleslogix database administration and SQL Server maintenance.

Bank of New York, New York 3/04 – 10/05

DET-Distributed Enterprise Technologies –Data Security Engineer (Consultant-City Wide Technologies)

• Provided support of the Symantec Antivirus product and monitored and cleaning of approximately 1500

workstations and servers through Symantec System Center.

• Updated virus definitions on Parent Servers and on Primary Servers via scheduling in the SSC so that the

global environment would update successfully without much engineer-intervention.

• Responsible for Symantec upgrades of clients and servers, clients via SSC and remote installations.

• Tested upgrades on workstations to be sure the upgrades do not conflict with any other Bank of New

York applications.

• Ran Symantec diagnostics when conflicts arose.

• Generated and closed trouble tickets via Peregrine Service Center 5.

J.P. MorganChase, New York 10/99 – 10/03

Intel File Server Support – Senior Technical Associate (Consultant – Charles River Consultants)

• Provided third tier level support of Novell, Windows NT & Windows 2000 to 80 LAN administrators in

a 600+ server environment. Resolved hardware and software conflicts for Novell Netware, Windows NT

& Windows 2000 servers.

• Responsible for network and server support of J.P. Morgan Chase’s network infrastructure, technical

troubleshooting, installations, reinstallations, configurations and reconfigurations of Compaq’s full line

of Proliant servers.

• Upon completion of service calls, updated tickets through Remedy User 5.0. Supporting of 4 locations:

75 Wall St., 111 8th Ave., 277 Park Ave., and 4CMC MetroTech, Brooklyn.

• Configured and installed100 Compaq Windows NT & Windows 2000 servers per JP MorganChase’s

build standards from bottom up for global installation into the corporate tree. Installed and configured all

hardware including firmware and all levels of RAID for all Intel Compaq Proliant severs. Configured

RAID array systems through SMART Array Controllers, consisting of but not limited to 2P, 2DH, 3200

& 5300 series array controllers.

• Job requires outstanding communication skills and a very strong customer service oriented attitude when

training and working with clients (System Administrators). Provided 7x24x365 day support, meeting

service level targets of 99.5% availability.

CTN Tours of North America Inc. in New York, New York 10/98 - 10/99

Network Engineer/Technical Manager

• Upgraded network from 10 Mbs to 100 Mbs Ethernet.

• Set up a file and print server with Raid Level 0, with Adaptec UW2 3940 SCSI Interface.

• Set company up with direct access to the Internet with an ISP and a Cisco 2501 Router.

• Set company up with a registered domain name, and updated their old server as an MS Exchange 5.5

server.

• Upgraded cabling from Cat3 to Cat5 cabling. Upgraded the setup of their communications closet to patch

panels.

• Upgraded local machines as well, and set up company standards.

• Setup and configured an Internet Firewall for security purposes and content filtering of web pages.

• Kept this major upgrade within allotted time and budget.

• Supported MS Office 97 Professional Edition. MS Access based database program (proprietary).

Support of proprietary software, Galaxy 95. Supported MS Exchange 5.5, Win95, Win 98, and Win NT

4.0 Server. Linked proprietary MS Access software to MS Outlook for emailing itineraries rather than

faxing them.

• Managed a team of three PC technicians to complete tasks I assigned to them. Kept record of all

computer-related equipment bought for the purpose of budget and warranties. Setup scheduling for the

department. Responsible for the hiring of department personnel. Submitted weekly status reports to

upper management. Brought company up to par to meet Y2K compliance. Segmented the network

through the use of VLANs on a Smart Switch, through the RS232 serial port with a laptop.

Automatic Data Processing-Investor Communication Services 3/98 - 10/98

PC LAN Support Analyst

• Placed new users on the network by giving them ID’s and access to key servers. Installation of Win 95

and Win NT 4.0 Workstations. Set up user accounts on network servers as well as local machines.

• Solved end user issues pertaining to print queues, TCP/IP, and several other networking issues through

McAfee Helpdesk software.

• Upgraded from Token Ring 16Mbs to 100 Mbs Ethernet.

• Moved End Users to different locations within the company and deployed changes such as Token Ring to

Ethernet. Roll out of PC’s for end users. Connected end users to the network. Deployed remote LAN

connectivity. Upgraded and troubleshot software and hardware problems. Deployed ADP standards.

Education and Certifications:

• Learning Tree International: MS Exchange Server 2003 Administration, Windows Server 2003 Active

Directory (Completed course).

• Microsoft Certified Professional Systems Engineer NT 4.0. (Completed).

• Compaq ASE for Windows 2000 Certification (Completed course).

• New York Institute of Technology, Old Westbury NY

Electrical Engineering Technology Graduate Program

Military:

Fort Tilden, NY 8/91 - 8/99

• Obtained the rank of Specialist E4 and Platoon Leader.

• Telecommunications Terminal Device Repairer, 29J. (Military Occupation Specialty).

Other Skills:

• Fluent in Italian. Can read and write the language.

References:

• Available upon request.

Contact this candidate