Customer Service Manager
Resume:
CORLETHIA PORTER
P O Box ****
Lithia Springs, Georgia 30122
**********@*****.***
[OBJECTIVE]
A strong interpersonal communicator with multicultural and customer relations experience
desires to serve an international advertising agency.
[WORK EXPERIENCE]
08/2008 - 03/Present
supervisor, Areas USA, Atlanta, GA
Fulfilled all management responsibilities in absence of manager
* Handled daily operations
* Undertook inventory control and company ledger
* Management of payroll
* Promoted from position as counter help/delivery to oversee operations of 10 stores.
Supervised roughly 21 people, counter help, delivery personnel, and cashiers. Ensured store
cleanliness, product availability and timely delivery, and customer satisfaction
*
02/2006 - 08/2008
Order Puller / Shipping and Receiving Clerk, Hudson News Group, Atlanta, Ga
*
* Pulls orders certifying merchandise being shipped is in good condition and wraps goods
* Figures freight or postal rates and records cost and weight of each shipment
* Receives and unwraps goods, verifying shipment against original order and routes to correct
departments
* Met and exceeded standards while working independently under pressure and time deadlines
10/2004 - 02/2006
Mail Clerk, United States Postal Service, Atlanta, Ga
* Receives, sorts, processes and distributes incoming and outgoing mail, uses computer to
record information in a postal report
* Locates proper addresses and makes corrections to misdirected or unreadable mail
* Uses a variety of mail machines for processing of mail to ensure proper size, weight, and
postage according to the Federal postal regulations
* Assists in training on new personnel
* Received award for strong work ethic, exceeding set goals and perfect attendance
05/2003 - 10/2004
Customer Service Associate, Ross Dress for Less, Atlanta, Ga
* Greeted, assisted, and responded to all customers in a courteous and friendly manner
* Answered phones, cashiered, handled returns, and exchanges, stocked and displayed
merchandise, used PDT for product pricing
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* Recognized as a “Star Associate” for excellent performance and customer service resulting in
a monetary bonus
[EDUCATION]
1996 - 1999
Diploma, GPA: 3.4
Booker T. Washington, Atlanta, GA
[SKILLS]
Data Entry (alphanumeric, 10 key), Type 55wpm, Microsoft Office (Access, Excel, Word),
Internet Research, Telephone Switchboard, Excellent Interpersonal Skills, Team Player,
Punctual and Reliable Worker
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