Customer Service Technical Support

A.JOSEPHRAJAN

#**/** ****** *** ****

Chennai – 600 103

Mobile No: +91-960*******

E-mail: *************@*****.***

CARR IER OBJECT IVE

To seek global career by keeping abreast with latest technical advancement in the

f ield this will enable me to offer the best of my professional ability to derive job satisfaction

& k nowledge of the field.

EXPER IENCE SUM MARY

Worked as an AR Caller for Avt Info Tech Pvt L td Chennai from July *2006 to

A ug’ 2007

Worked as Technical support executive for Sutherland global services Chennai From

Nov’2007 to Aug’ 2014

TECHN ICAL SKILLS

Programming Languages : Asp.Net & Oracle Basics

Operating System : Windows NT/2000/xp (workstation & server)

Packages : Mw-Office

ACADAM IC QUAL I F ICAT ION

Diploma in Electrical & Electronic Communication (2003 – 2006) from Panimalar

I nstitute of Technology

JOB PROF I LE – 1

Responsibili ties:

Attending inbound calls from participants

Answering participant questions, as well as question participants to obtain full

u nderstanding of what information is being requested

Documenting all calls with regards to participant inquires accurately using Call

T racking System

Providing quality customer service on every call

Communicating clearly and effectively with participants

J OB PROF I LE – 2

Responsibili ties:

Providing telephone diagnostic technical support of Hardware & software issues.

Resolving problem and provided solutions for technical and service issues.

Providing guidance and online maintenance for the customers on the phone

Ut ilizing t roubleshooting techniques and identified products that are defective and

adhered to guidelines in issuing service calls and contacts.

Documents problems in the support solution database for implementation of solution

P ERSOAL DETA I LS

Father’s Name : D. Amaldoss

Date of Bir th : 19th M arch 1986

Gender : Male

Languages Known : English,Tamil

Nationality : Indian

Mobile No : +91-960*******

DECLARAT ION

I hereby declare that all the information furnished above is t rue to the knowledge of

my faith & Belief.

Place: Chennai

Date:

A.JOSEPHRAJAN

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