Customer Service Sales

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CIELA B. MELLIZA

# ** ******* ***** *** **** Green Court

San Dionisio, Para aque City

Cel. #: 091********

Email: *******@*****.***

JOB OBJECTIVE:

An executive secretary / Administrative Assistant, offering extensive

experience in areas of office administration and customer relations.

SUMMARY OF QUALIFICATIONS

* A highly organized and detail-oriented Assistant, providing thorough

and skillful administrative support to senior executives.

* Dedicated and focused; able to prioritize and complete multiple tasks

and follow through to achieve project goals.

* An independent and self-motivated professional; able to grow positive

relationships with clients and colleagues at all organizational

levels.

* Team player & self starter

* Proficient in word processing; 45+ WPM.

PROFESSIONAL EXPERIENCE

* Collaborate with various levels of management to gather information

pertaining to key issues.

* Communicate with external contacts to properly handle media relations

. Follow through with meeting arrangements as needed.

* Assist out-of-town candidates with travel, hotel and car service

arrangements.

* Organize details of off-site functions involving participants'

availability, securing of location, menu choices, travel arrangements

and material preparation, i.e. correspondence, charts and slide

presentations.

* Assess assignments to determine the prioritization of work flow;

Screen calls and mail.

WORK EXPERIENCE

Secretary - Sep. 2006 -2013

Media Bureau Para aque City Hall

Valley 1 San Antonio Village Para aque City

Philippines

Duties and Responsibilities:

* Taking notes

* Met and greeted clients and media associates.

* Assisted other departments with administrative tasks as requested

* Report directly to the superior

* Organized details of meetings, agendas, travel arrangements,

itineraries and hotel reservation.

* Handled the inventory and requisitioning of supplies adhering to a

limited budget.

* Assisted with word processing projects requiring extensive output of

spreadsheets and presentations.

* Controlled flow of in-coming and out-going correspondence

* Privy to confidential information on a regular basis

Telemarketing Sales Representative - August to September 2000

Tele Philippines

Taguig City, Philippines

Duties and Responsibilities:

* Contacted businesses or private individuals by telephone in order to

solicit sales for goods or services.

* Explained products or services and prices, and answer questions from

customers.

* Obtained customer information such as name, address, and payment

method, and enter orders into computers.

* Other duties included: recording names, addresses, purchases, and

reactions of prospects contacted.

* Adjusting sales scripts to better target, the needs and interests of

specific individuals.

* Obtained names and telephone numbers of potential customers from

sources such as telephone directories, magazine reply cards,

* Lists purchased from other organizations and answering telephone calls

from potential customers who have been solicited through

advertisements.

Cad- Encoder - September 1998 to March 1999

Silver House Planning Corp.

Makati City, Philippines

Duties and Responsibilities:

* Encode from Japanese Katakana and Hiragana to Romanji

* Preparation of Architectural plan, preliminary layouts, rendering and

interior or special phase of work.

Sales Representative - April 1996 to October 1996

Reverse Advertising

Makati City, Philippines

Duties and Responsibilities:

* Telephoned and wrote letters to respond to correspondence from

customers or to follow up initial sales contacts.

* Maintained records of contacts, accounts, and orders.

* Scheduled appointments for sales representatives to meet with

prospective customers or for customers to attend sales presentations.

* Conducted client and market surveys in order to obtain information

about potential customers.

Cashier - January 1993 to March 1995

Okinawa, Japan

Duties and Responsibilities:

* Operated POS cash register.

* Provided exceptional customer service.

* Developed reputation for prompt, efficient service with high level of

accuracy.

* Maintained thorough knowledge of store food products to provide

helpful pieces of advice to customers.

* Calculated total payments received during a time period, and

reconciled this with total sales.

* Compiled and maintained non-monetary reports and records.

* Developed constructive and cooperative working relationships with

others, and maintained them over time.

* Other duties may be assigned.

Sales Representative - April 1992 - June 1992

Compact ADS Advertising

Makati City, Philippines

Duties and Responsibilities:

* Prepares list of prospects from leads in other publications or Web

sites and from old accounts.

* Obtains pertinent information concerning prospects' past and current

for use in sales presentation.

* Contacts and visits prospects to point out advantages of own

publication or Web site, and exhibits prepared samples.

* Presents and negotiates rates with client.

* Prepares and signs client contracts.

* Prepares or supervises preparation of ad layout for print or banner

ads, and presents to client for approval.

* Collects or supervises collection of payments due.

* Enters new customer data and other sales data for current customers

into computer database.

* Develops and maintains relationships with purchasing contacts.

* Investigates and resolves customer problems with insertions.

Cashier - March 1991 - March 1992

SUREE Noodle House

Para aque City

Duties and Responsibilities:

* Operated cash register.

* Provided exceptional customer service.

* Making expense report every night if necessary and total payments

received during my shift.

* Maintained good relationship with all the staff to have smooth working

relationship.

Special Skills

* Fluent in Nihonggo

* Licensed driver

* Excellent communication skills (oral & written)

Computer Skills

* MS Office (Word, Excel, PowerPoint and Access)

* Internet Explorer,

EDUCATIONAL BACKGROUND

STI College Taft - June 1990 to March 1991

Computer Programming

PERSONAL BACKGROUND

Sex : Female

Age : 42yrs. Old

Status : Married

Religion : Catholic

CHARACTER REFERENCES

Mr. Nelson N. Lacambra

Former PR. Consultant of Paranaque City

Cel no: 091********

Mr. Eduard P. Blanco

Businessman

Tel no: 091********

CIELA B. MELLIZA

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