Customer Service Assistant

PATRICIA GARVIN

***** ** ****** **** **** Apt *

Phone: 248-***-****

E-mail: **************@*****.***

Experienced Customer Service Professional with more than 12 years of

experience in various fields of Customer Service. Skills include the

ability to work in a team environment, able to multitask utilizing multiple

screens, active listening skills, typing skills 38 wpm, data entry,

troubleshooting and problem solving skills utilizing established

protocols/guidelines. Experience utilizing Computers, Microsoft office

software, Scanner, Fax machine, Copier/Printer and filing. Obtained

Associates Degree in May 2008,

AT&T Bellaire, TX 2014

Customer Assistant

Troubleshoot and resolve internet connectivity issues

Log customer interaction on every account

Maintain and update sensitive account information

Title Source Detroit, MI 2013

Auditor- Document Specialist

Audited for accuracy, filed lien releases, communicated any missing funds

via email/phone

Verify all closing documents are signed, dated, initialed and notarized,

verified all 3rd party liens.

Upload closing documents into system to meet mandated deadlines according

to established protocol and guidelines.

Minacs Farmington Hills, MI 2010-2013

Telecommunications

Level 1 Technical Assistance Representative

Answered Technical questions regarding internet connectivity

Troubleshoot and resolved connectivity issues

Troubleshoot voip service issues

Billing, contract and general account information provided per customers

request

Comcast, Plymouth, MI 2004-2007

Cable Company providing cable television, high-speed Internet and home

phone services.

Customer Account Executive

Review and provide accurate account information

Investigate and correct any billing discrepancies

Set up new services and scheduled cancellation of services

FEDERAL MOGUL, Southfield, MI 2000-2003

An After Market Company providing OEM parts to industrial and automotive

customers.

Customer Care Specialist

Researched and located highly specialized discontinued component

resulting in high customer satisfaction.

Demonstrated strong written and verbal skills, Investigated, researched,

and resolved issues with duplicate orders, interacted with suppliers,

management and plant personnel to determine the sources of quality

problems, to initiate corrective actions and resolve all disputes.

Provided side by side training for new hires.

Assumed supervisory responsibilities during absences.

.

EDUCATION

Associate of Arts, Wayne County Community, Detroit, MI 2008

Computerized Office Assistant, Lawton School of Business, Oak Park, MI 1994-

1995

Redford High School Detroit, MI 1979-1982

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