Support Information Technology
Resume:
As a winner of * Green data center awards I believe that I would be a great
asset to your business unit and the organization as a whole due to my
extensive knowledge and understanding of information technology and its
impact on business. I am eager to continue and develop my career in the
Information Technology field.
I am able to perform multiple tasks with minimal supervision while
exhibiting good judgement. I am a dedicated and professional individual
with the desire to exceed all expectations. I work well with others and
have grown both personally and professionally from various entry level
positions to management.
My IT success has been based on vast knowledge, strong leadership skills,
and continued enthusiasm for technology and a drive to succeed. I
appreciate every opportunity to learn more about this growing industry
while thinking outside the box to find new innovative ways to push the
limits of information technology to deliver a strong ROI to the business
Thank you for considering me as a candidate for your organization and I
look forward to hearing from you.
Sincerely,
Shawn (Tracy) Doucet
Skills Summary
VMware 3.5 4 and 5
Pillar SAN
Falconstor CDP
Backup EXEC
Cisco
Wintel server NT351 NT 40 2k 2003 2008 server and desktop hardware
Desktop WIN 31 95 98 2K XP Vista Win 7
Mac OSX /hardware /software
HP star
A+
NET +
Nortel 11 and 51 MACs
Nortel BCM 400 IP Phone
Office Suite
Lotus Notes client
Exchange /Outlook
telephony management
Security systems
RAID controllers
Active Directory Structured Cable
Experience Summary
. 15+ yrs. desktop /Support and troubleshooting
. 15+ yrs. Wintel server Support
. 15+ Yrs. Networking
. 13 yrs. telephony
. 6 yrs. VMware
. 3 yrs. Security systems
. 3 yrs. CDP
. 15 yrs. Active Directory
. 15 yrs. Structured Cabling cat 5 /6
PROFESSIONAL EXPERIENCE
Independent Consultant
2012 - Present
. Support LAN WAN storage networks
. Implement backup and data retention strategies
. Active Directory Maintenance and support
. Wintel hardware and software maintenance
. VMware implementation supporting 3.5 4 and 5 using VCenter
. Desktop and end user consulting
. Supporting Exchange 2010 servers
. Worked on large Data center Hardware Move with minimum down time
. Weekly follow ups with clients on IT issues and Projects
. Migrated data center hardware change from Dell Blade server to Cisco
UCS
. VM View Desktop with Cisco Phone Terminals and webclients
. Implement and design Horizon View to 50 user Windows environment
Earth Rangers
Systems Engineer
2008 - 2012
. Built an award winning Data Centre
. Created a world class demonstration site for Green Technology
. Managed LAN WAN storage network with Wintel servers in an Active
Directory environment
. Daily use of the VMware environment including Vcenter 4,5 and Vm View
. Tape Backup Continuous data Protection (Falconstor CDP) backup Exec
. Office suite of applications exchange 2010 and blackberry BES
. Continuium building automation and security integration
. Wintel Mac OS hardware / software
. handhelds /tablets /I phone/android /Blackberry
. Security system maintenance and upgrades
. Multiple projects mail migration VPN Vm View VMware upgrades etc.
. Maintained Multiple Exchange 2010 servers
PROFESSIONAL EXPERIENCE
Pitney Bowes Canada
2nd - 3rd level Support
2006 - 2008
. Managed Desktop server hardware and software to bring down mean time
to fix
. Integrated Danka Oracle systems as well as Wintel servers into PB
systems
. Increased customer satisfaction stats from 64% to 96% in Ajax call
center consistently
. Supported 3000 users across 28 sites in Canada
. Streamlined infrastructure support policies & procedures
(documentation)
. Administered security and groups in Active Directory
. Configure over 2400 desktops/laptops for the server team and end users
. Supported copiers/printers/faxes (multifunction units)
. Operating systems support for Win98, WinNT, Win2k, WinXP and WinVista
. Administered Lotus Notes 6.5 client for 300 + users
. Migrated all Pitney Bowes systems to standard equipment and image
. Implemented an IPAQ\RIM solution across Canada for over 500 service
technicians
. Facilitated a migration of 24 sites across Canada into Pitney Bowes
. Provided data recovery and Security for servers and desktop
. Consolidated several large companies across Canada into the Pitney
Bowes environment.
. Trained users and I.T on Lotus Notes, Remedy & MS Office on a regular
basis.
. special projects; 2nd and 3rd level support
. Transition PB to Wipro outsource providing documentation and knowledge
transfer to replacement personal
Danka Canada Inc
IT Manager / systems engineer
1998 - 2006
. Worked alone providing the same SLA as 4 people that left through
downsizing
. Desktop server hardware and software support
. Reduced data and telecomm Cost by $398 K per year
. Support 400 users across 16 sites in Canada
. Network; telephony; day to day IT support as well as 2nd and 3rd
Level user support across Canada
. Support and administer Lotus Notes 5
. provided data recovery and Security
. cell; handheld support
. Support copiers/printers/faxes (multifunction units)
. Office suite Win 95 2K
. Win NT 351 4.0 W2k server
PROFESSIONAL EXPERIENCE
Compugen Systems
IT specialist
1995 - 1998
. Supported desktop / server hardware and software
. Cell and handheld device end user and hardware support
. Office suite of applications
. Win NT 351 4.0
. Printer support
. Managed all company hardware /software
. Configured servers in lab for end clients
. Installed and setup networks for data center and end users
. Configured Raid controllers and backup servers
AWARDS
. Oracle 2012 Excellence award for Eco Enterprise innovation
2012
. Computer World 4th Greenest Data Center in the World
2011
. InfoTech Greenest IT Department
2010
. SNW Computer World "Green Computing Energy Efficiency in the Data
Center" 2010
. 7 year volunteer pin from Government of Ontario
. Duty coordinator of the year (Saint John Ambulance)
REFERENCES
. Made available upon request
Contact this candidate