Customer Service Manager
Resume:
JACQUELYN ALUOTTO
Bloomingdale, NJ 07403 ********@*****.***
OBJECTIVE
Seeking a challenging position in which my skills, knowledge, and
experience will be utilized for growth and future development.
PROFESSIONAL EXPERIENCE
FAMILY BUSINESS, SECAUCUS NJ
2009-2014
Purchasing Agent/Inventory Control/Shipping & Receiving/Customer Service
. Responsible to manage vendor performance through effective
negotiation.
. Responsible to review orders and receive inventory to Packing List.
. Responsible for taking phone orders.
. Responsible for Billing.
CALIFORNIA CLOSETS, FAIRFIELD, NJ 2005--2008
Purchasing Agent/Inventory Control/Shipping & Receiving
. Responsible to manage vendor performance through effective negotiation
and communication to maximize profitability and achieve financial
objectives for Production Department.
. Develop collaborative partnerships and negotiate effectively with
vendors.
. Responsible to place and expedite orders with vendors to maintain
inventory levels.
. Responsible for expediting special orders, inventory and receipt
requests, as well as performing cycle counts.
. Responsible to sell out discontinued and obsolete inventory.
. Responsible for scheduling freight, inbound and outbound.
. Responsible to review ordered and received inventory to Packing List.
KELLY SERVICES, PARSIPPANY, NJ 2005
Customer Care Management/BP Lubricants
. Responsible for managing Client's Accounts.
. Responsible to handle incoming orders via telephone line, Internet
portal, and EDI.
. Responsible for data entry of orders.
. Responsible to handle all invoicing, billing and shipment directions.
JOULE STAFFING SERVICES, PARSIPPANY, NJ 2004
General Secretary/Human Services DYFS
. Responsible to answer and direct all incoming calls, filing and
faxing.
. Responsible for coping and assembling client case records for DYFS
Case Managers.
. Responsible for entering in our database the Data Entry of new Client
cases.
JAY HILL REPAIRS, FAIRFIELD, NJ
Parts Department Supervisor
2002--2003
. Inventory Control-Processed orders and credit approvals.
. Purchased parts used by technicians and office supplies for the
company.
. Provided technical support-Knowledge of reading schematics and blue
prints.
. Supervised two employees.
ROYAL LUBRICANTS, EAST HANOVER, NJ
Purchasing/Buyer
2001--2002
. Purchaser for all raw materials, equipment and supplies from local and
foreign vendors for entire company
. Responsible for annual purchasing budget-maintained current and
accurate inventory records.
. Negotiated cost with distributors.
JACQUELYN ALUOTTO Page 2
BOGEN PHOTO, RAMSEY, NJ 2000-2001
Customer Service Manager
. Inventory Control-Purchaser for all supplies and equipment.
. Provided technical support for clients.
. Assisted with public relations and marketing.
. Commended for assuring customer satisfaction.
SUDINI IMPORTS, ALLENDALE, NJ 1998-2000
Purchasing Manager
. Purchaser for all women's shoes from Italy and Germany-Purchaser of
company's office supplies.
. Responsible for updating daily inventory-In charge of order entry and
billing.
. Developed positive rapport with customers.
MAMIYA AMERICA, ELMSFORD, NY
Parts Manager 1995-1998
. Purchaser for 35mm Camera parts and accessories from Japan and all
office supplies/equipment.
. Processed order and credit approvals.
. Supervised all international orders.
. Provided technical support.
. Ensured customer satisfaction.
FUJI FILM, CARLSTADT, NJ 1983--1995
Parts Supervisor
. Inventory Control--Purchaser for 35mm camera parts and accessories.
. Provided technical support for clients.
. Processed order and credit approvals.
. Assisted with public relations and marketing
. Supervised all international orders.
. Ensured customer satisfaction through close follow-up.
SKILLS
ISO Certification Program, Microsoft Word Training, Windows/Excel/CRT
Fluent, Metric Conversions, AS400, MAS90, & Quickbooks
EDUCATION
Graduated Secaucus High School
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