Manager Customer Service

Marcus Bailey

Manager/Sales and Marketing - Citizens First Mortgage Solutions, Inc

Richmond, TX

********@*****.*** - 404-***-****

WORK EXPERIENCE

Manager/Sales and Marketing

Citizens First Mortgage Solutions, Inc - Snellville, GA - 2007 to Present

Managed and coordinated loan officer duties

• Generated sales through agency and direct clients

• Worked closely with clients and loan officers to identify needs, challenges and provide solutions

• Maintained inventory and office supplies

Manager

CubeSmart Storage and Logistics - Decatur, GA - April 2011 to December 2014

Managed accounts receivable process

• Sold related merchandise

• Coordinated and processed storage unit rentals to elevate store revenue

• Assisted personal and business customers in identifying storage needs

• Delivered superior customer service

Transportation Security Officer/Conflict Manager Coach

United States Department of Homeland Security - Atlanta, GA - 2002 to 2007

Screened passengers and baggage operations (via inquiry, hand wand, pat downs and x-ray machines)

• Interacted with public, provided directions, responded to inquiries and troubleshot through use of advocacy

and diplomacy techniques

• Certified in IMT, Physical Property Search, Hand Wand and full body pat downs per passenger SOP and

Date AVO's

• Operated/maintained security equipment including ETD machines, x-ray equipment and walk-through metal

detectors

Production Specialist/Shipping Manager

Lucent Technologies - Norcross, GA - 1999 to 2002

Monitored computer system to ensure program operation and database acumen

• Researched and resolved processing errors

• Maintained inventory, ordered, transferred and received facility equipment

• Processed sales requests and inspected in/outbound orders

• Resolved vendor discrepancies through testing and repairing defective equipment

Senior Material Control Clerk

Metropolitan Transit Authority - Houston, TX - 1989 to 1999

Reviewed and updated daily requisitions and reports

• Maintained inventory

• Facilitated parts, transfers and facility requests

• Distributed daily reports

EDUCATION

Business Administration

Buffalo State College - Buffalo, NY

1981 to 1985

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