Manager Management

Profile

Experienced Information Technology and Risk Management/Assessment

professional. I have experience in working with companies of all sizes from

companies with less than 25 employees to international Fortune 500

companies. I have worked in the banking, insurance, medical, and legal

industries professionally. On a personal level I have been involved in

consulting, photography, publishing, automotive and construction. I bring a

professional attitude and wealth of knowledge in both business and

technology and would be a valuable addition to any company, large or small.

Experience

Owner, Technology Solutions Unlimited, Smyrna, GA 2011-Present

COMPANY PROFILE: TECHNOLOGY SOLUTIONS UNLIMITED PROVIDES VARIOUS TECHNOLOGY

SERVICES FOR SMALL AND MEDIUM SIZE BUSINESSES THAT ARE NOT LARGE ENOUGH TO

NEED A FULL TIME IT SUPPORT PERSON BUT STILL NEEDS HIGH QUALITY SUPPORT IN

ORDER TO REMAIN COMPETITIVE.

Services provided includes both on site and remote server and

desktop/laptop support. Mobile phone support. Avaya and Cisco VoIP phone

system support. LAN/WAN, firewall, switch, router, wireless support.

Virus/Malware removal. Printer/scanner/fax support. Risk Assessment/Risk

Management/Capacity Planning/Disaster Recovery. Photography/Digital Imaging

services and support. Windows/Mac/iOS device/Android device support.

Technical writing and network infrastructure drawings. Provides subcontract

Sr. System Engineer services to trueITpros, a small local IT services

provider. Clients are from a wide variety of industries including, DOD

contractors, manufacturing, corporate sales, engineering, non-profit,

bookstores, home builders, accounting and finance, investment brokers and

service providers. Managed 19 VMWare Virtual Machines using vSphere.

Projects include virtualizing servers, VMWare upgrades, VPN, email

migrations to Office 365, server room design, corporate moves, SQL and

Windows server upgrades and disaster recovery/corporate security.

Served as Consulting COO, Pioneer Underwriting, Alpharetta, GA 6/2012-

3/2013 assisted in getting a US division of an international insurance

company's offices in Alpharetta opened by providing risk assessment and IT

infrastructure recommendations to the US division president.

Integration and Support Specialist, AppVault, Dunwoody, GA 2010-2011

COMPANY PROFILE: APPVAULT IS A SMALL INTERNATIONAL COMPANY THAT PARTNERS

WITH NEWSPAPERS AND ADVERTISERS TO HIGHLIGHT THEIR SERVICES THROUGH MOBILE

COMPUTING, WEB, EMAIL AND SMS.

Served as a system administrator for both AppVault and a sister advertising

company. Monitored and managed and installed IIS web servers, SQL servers,

cloud based solutions such as Microsoft Online Services. Responsible for

Avaya IP Office Phone systems, Windows servers including Hyper-V VMs.

Assisted clients in setting up DNS for both traditional and mobile web

services. Supported Mac and Windows workstations.

Sr. Network Analyst/IT Manager, Implantable Provider Group, Alpharetta, GA,

2009-2010

COMPANY PROFILE: IPG HELPS CLINICAL PROVIDERS MANAGE THE COMPLEX

AUTHORIZATION, PROCUREMENT, CONTRACTING, AND BILLING FUNCTIONS RELATED TO

MEDICAL-IMPLANT DEVICES IN THE NEUROLOGY, CARDIOVASCULAR, AND ORTHOPEDIC

AREAS.

Served as Sr. Network Analyst/IT Manager overseeing the entire technology

department including but not limited to phone and data vendors, development

staff, on site desktop support staff while also serving as System

Administrator, Exchange Administrator, Blackberry Administrator, Phone

Administrator as well as administrator of several company and industry

specific applications. Monitored and maintained all systems for HIPPA

compliance.

Projects include: Helped Healthcare Startup Grow Through Three VC Funding

Rounds January 2009 - September 2010 Developed salesforce.com like Customer

Relationship Management system using Sugar CRM open source tools, Linux,

Apache Server, Microsoft .NET, and PHP. Customized and integrated with

Docushare Document Management systems and Omtool workflow management

products while developing entry screens for optimal data entry. Developed

tracking system for incoming phone calls to meet client SLAs and integrated

into existing Avaya IP Office phone system eliminating the need for phone

system upgrade saving the company over $50,000.00

Network Support Analyst, Bank of America, Atlanta, GA 2008-2009

COMPANY PROFILE: BANK OF AMERICA IS THE OWNER OF ONE OF THE LARGEST PRIVATE

COMPUTER NETWORK IN THE WORLD. THEY HAVE OVER 1200 NETWORK ANALYSTS NATION

WIDE. THEIR INFRASTRUCTURE CONSISTS OF THOUSANDS OF CISCO SWITCHES AND

ROUTERS AS WELL A T1, T3, OC48, AND OC192 DATA LINES. I WAS PART OF A SMALL

TEAM PLACED AT ONE OF THEIR LARGEST DATA CENTERS IN THE COUNTRY LOCATED IN

ATLANTA, GA. I WAS ALSO THEIR PRIMARY ANALYST AT THEIR DISASTER RECOVERY

SITE LOCATED IN SMYRNA, GA THAT PROVIDED DISASTER RECOVERY FOR HALF A DOZEN

CITIES ACROSS THE US.

Sr. System Administrator, Online Insight, Atlanta, GA 2005-2008

COMPANY PROFILE: ONLINE INSIGHT IS AN INTERNET BASED GUIDED SELLING

SOFTWARE COMPANY WITH AN INFRASTRUCTURE CONSISTING OF OVER 30 SERVERS,

THREE T1 LINES, MULTIPLE SWITCHES AND ROUTERS AS WELL AS A STATE OF THE ART

COMMUNICATION SYSTEM. AS THE SYSTEM ADMINISTRATOR AND NETWORK ANALYST I WAS

RESPONSIBLE FOR KEEPING ALL ASPECTS OF THE INFRASTRUCTURE OPERATING AT

OPTIMAL CAPACITY AND WITHIN BUDGET.

Served as both a Sr. System Administrator and Network Analyst for four

companies: Online Insight, Ravello Solutions, One Source Relocation

Services and Greystone Capital. Exchange 2003 Administrator for Online

Insight. Exchange 2000 Administrator for Ravello Solutions and One Source

Relocation Services.

Site Manager Mortgage Division/Network Support Analyst, Bank of America,

Atlanta, GA 1999-2005

COMPANY PROFILE: BANK OF AMERICA IS THE OWNER OF ONE OF THE LARGEST PRIVATE

COMPUTER NETWORK IN THE WORLD. THEY HAVE OVER 1200 NETWORK ANALYSTS NATION

WIDE. BANK OF AMERICA MORTGAGE IS ONE OF THE LARGEST HOME MORTGAGE

PROVIDERS IN THE COUNTRY. THEY HAVE EAST COAST PROCESSING DEPARTMENTS IN

ATLANTA, GA, CHARLOTTE, NC, AND JACKSONVILLE, FL. AT THE TIME OF MY

EMPLOYMENT AND DURING THE PEAK OF THE HOME MORTGAGE/REFINANCING BOOM, THE

ATLANTA OFFICE WAS THE LARGEST PROCESSING CENTER ON THE EAST COAST WITH

OVER 350 USERS, 100 PRINTERS, AND 10 SERVERS. MY RESPONSIBILITY WAS SITE

MANAGER FOR THE ATLANTA SITE AND LEAD ADVISOR FOR THE MANAGERS OF THE

CHARLOTTE AND JACKSONVILLE SITES REPORTING DIRECTLY TO THE VICE PRESIDENT

OF TECHNICAL OPERATION FOR THE ENTIRE EAST COAST.

Education

University of Tennessee - BS

Skills

Server administration and monitoring including RAID/SAN/NAS systems. Switch

and router configuration. Sonic and Cisco firewall administration.

Budgeting, software and hardware purchasing. Low voltage wiring. Computer

hardware and software, installation, troubleshooting and upgrading. Avaya

phone administration. Canon, Epson and HP printer maintenance and

installation. Digital Cameras/Photography. IIS/FTP, Apache configuration.

Cloud computing services. Coaching and mentoring users and team members.

Problem solving/strategic management. Excellent verbal and written

communication. Able to express complex technical theories and concepts in

lay terms. Vendor selection and management. Excellent understanding of

HIPPA compliance and security. Root cause analysis. Disaster Recovery.

Technical writing, Visio documentation. Virtualization.

Hardware and Software Knowledge

Dell, HP and IBM servers. Cisco switches/routers/firewalls/Wireless Access

Points/VoIP phone systems. Dell, HP and IBM workstations and laptops. Apple

Desktops and Laptops. iPad/iPhone. Blackberry. Android mobile phones. Avaya

IP Office phone systems. Sonicwall Firewalls, Avaya IP Office. Cisco Call

Manager. VMWare vSphere.

Microsoft Windows Server 2000/2003/2008/2012/Hyper-V. Microsoft Windows

XP/Vista/Windows 7. Windows Server Backup. Microsoft Active Directory

Administration/DNS/DHCP/GPO, PowerShell, Microsoft Exchange Server

2000/2003/2007/2010, Microsoft Office Suites (All Versions). Microsoft

Office 365. Microsoft SQL Server. VMWare/vSphere. Apple OS X/iOS (All

Versions). Apple Pages/Numbers. Apple Aperture. Apple OS X Server. LogMeIn,

Adobe Photoshop/Lightroom/Illustrator/InDesign/Dreamweaver/Acrobat.

LogMeIn, Quickbooks. Xerox Docushare. Kaseya Remote control services and

agents. Application servers. Android OS. Working knowledge Linux.

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