Customer Service Manager

Jose Del Valle

*** ******** ****. *-*, Bronx, N.Y. 10455

646-***-****/718-***-****/*********@*****.***

OBJECTIVE: To obtain a position as Substance Abuse Counselor, in which I can utilize my experience,

skills, training and education and my CASAC-T Credential.

EDUCATION: Bachelor’s Degree (Education Major) University of Puerto Rico, San Juan, P.R.

SKILLS: Bilingual (Spanish-English), Clinical/Vocational Counselor, Case Manager, Career

Advisor,

Job Developer, STARS/AWARDS Programs, Customer Service, Computer Literate,

Team Player, Type 45 wpm, Interpersonal Communication, Group Facilitator, Toxicology

CERTIFICATE: New York State Office Alcoholism & Substance Abuse #27523 May 2011-

February 2017

EXPERIENCE: U.S. ARMY VETERAN (HONORABLE DISCHARGE)

2013-2014 Vida Family Services Inc., New York, N.Y.

Substance Abuse Counselor (Outpatient Clinic)

• Counseled patients individually, facilitated group therapy

• Prepared treatment plans, Bio-psychosocial evaluations

• Monitored patient progress and wrote progress notes

• Case Management, referrals, follow up, toxicology screenings

• Entered data in STARS/AWARDS programs, Interact with NY State Parole Office

2011-2013 Queens Village Committee for Mental Health, J-Cap, St. Albans, N.Y.

Substance Abuse Counselor (Residential Treatment Program)

• Counseled patients individually, facilitated group therapy

• Prepared treatment plans, Bio-psychosocial evaluations

• Monitored patient progress and wrote progress notes

• Case Management, referrals, follow up, toxicology screenings

• Entered data in STARS/AWARDS programs, Interact with NY State Parole Office

2009-2011 Promesa Inc., Bronx, N.Y.

Vocational Rehabilitation Counselor (Residential & Outpatient)

• Assessed and assisted patients in developing their educational/vocational goals

• Referred patients to ESL, GED, Literacy, ACCESS/VESID and employment agencies

• Facilitated job readiness workshops: Resume Writing, Interviews, Job Search

• Coordinated the integration of Social Services functions for patient care/progress

2007-2009 V.I.P. Community Services, Bronx, N.Y.

Vocational Rehabilitation Counselor (Residential Treatment)

• Assessed and assisted patients in developing their educational/vocational goals

• Referred patients to ESL, GED, Literacy, ACCESS/VESID and employment agencies

• Facilitated job readiness workshops: Resume Writing, Interviews, Job Search

1997-2006 Workforce 1 Career Center, Bronx, N.Y. (Career Advisor/Case Manager/Job

Developer)

Contact this candidate