Customer Service Technician
Resume:
T E R RY C . R E Y N O L D S
Lombard, Illinois 60148
*********@*****.***
SUMMARY
An accomplished and performance driven professional with extensive experience in helpdesk, software
programming, engineering, networking, installations, customer service, as well as circuits. Takes on new challenges
to provide increased contributions to an organization. Broadens the knowledge base of colleagues to ensure staff
understanding of procedures. With a solid commitment to excellence, facilitates the long term success of a
company.
EXPERIENCE
Epsilon, West Chicago, Illinois
Desktop Support Technician 2014 2015
Provided technical support to end users in person,by phone, remote software tools. Install and configure
Troubleshoot computer hardware, operating systems, applications, phones, mobile devices.
VRAP Training Program
Advanced Web Developer/Basic Web Developer Certificate Program,2013 2014
Prepares students for positions as Web Site editors, developers, or designers. Students acquire understanding of programming
principles and languages incorporated in Web pages, and are proficient in HTML and related technologies.
Blue Cross Blue Shield, Chicago, Illinios
Java Developer/Web Design Analyst, 2012 2013
Responsible for developing, maintaining and supporting Web or Java applications for the enterprises Internet/intranet sites. Gathered and
analyzed requirements. Programed all or selected components of Web or Java applications. Documented components and applications.
Developed automation techniques to enable end user content publishing; programed, tested and implemented mapped graphic images,
forms and HTML pages; handled client browser support inquiries; maintained links to external sites and accuracy on internal links while
ensuring up to date information. Researched, evaluated and recommended new Internet tools and applications for use in assigned
responsibilities.
CHICAGO CAREER TECH, Chicago, Illinois
Participant City Colleges CISCO, 2011 2012
Selected from over 1,000 applicants to join a highly competitive and innovative experience based learning program completing a
rigorous six month course in preparation for the CISCO CCNA certification test. Completed various courses in Comptia A+, Cisco
Ccent, and Cisco CCNA training. Able to utilize Microsoft Software, Networking, Wan Technologies, Network Security and Wireless
Concepts, Routing and Switching Technology, Configuring LAN, and Medium networks principles.
MY VISIONS INC., Chicago, Illinois
Computer Consultant/Technician, 2008 2012
Terry C. Reynolds, Page 2
Held responsibility for computer sales and service repair, custom configured, software installation, and network setup systems and
peripheral. Provided customers service and training, on and off site service, phone support, parts and software replacement, and after
hours virus removal.
PITNEY BOWES, Chicago, Illinois
Field Service Technician, 2005 2008
Completed onsite service repair and installation of computer networked mail machines and attached devices. Held responsibility for
customer training, parts inventory, sales leads, and recommendation of upgrades.
AEROTEK, Elk Grove Village, Illinois
Computer Consultant, 2003 2005
Oversaw various computer projects, installed software, and configured peripheral and set up networks.
UNIVERSITY OF CHICAGO HOSPITALS, Chicago, Illinois
Network Analyst, 1999 2003
Performed remote client service, configured network protocols,remote software installation,
Installed, configured, and repaired WAN networked computers, peripheral hardware, and software troubleshooting. Provided support
for onside and off site end users. Performed system backups. Contributed to Novel Netware, Microsoft, Windows NT, and Unix
network administration.
ADDITIONAL EXPERIENCE
COMPUNET, Chicago,Illinois, Tutor, 5/1999 12/1999 . One on one instruction in JAVA, Visual Basic, and SAP; Assisting students to
prepare for MCSE and A+ certification; Oversee lab projects.
DIEBOLD, INC., Alsip, Illinois, Customer Service Engineer, 1996 1998. Installed custom software and hardware. Oversaw onsite
diagnostic repair of ATMs. Configured network online connection and communications testing. Held responsibility for customer
relations and generation of daily, weekly, and monthly reports.
STORAGE TECHNOLOGY, Alsip, Illinois, Computer Technician, 1994 1996. Tested and repaired computer monitors and
terminals. Rebuilt power supplies, ordered parts, and troubleshot. Trained and relieved supervision of new employees.
SEARS, Alsip, Illinois, Flow Coordinator, 1992 1994. Managed team of technicians and warehouse workers. Configured and
upgraded computers. Provided customer relations. Trained and scheduled workers, and generated departmental reports.
MANPOWER, INC., Alsip, Illinois, Computer Technician, 1992. Oversaw installation and diagnostic repair of microcomputers.
Installed customer software. Acted as team leader. Trained and scheduled new employees.
UNITED PARCEL SERVICE, Alsip, Illinois, Parcel Sorter, 1986 1992. Sorted packages and envelopes by zip codes and size. Sorted
rate per hour and quantity per day.
MI LI TARY EXP ERI ENCE
Terry C. Reynolds, Page 3
UNITED STATES ARMY, Combat Engineer, 1982 1985.
C E RT I F I CAT I O N S
AdvancedWeb/Basic Web Certificate,2013 2014
Back End Java,2012
CCNA, 2012
CCENT, 2012
Database Applications, E Commerce, 2001 2002
CompTIA A+, 2000
Microsoft Certification, 1999
PROFESSIONAL DEVELOPMENT
AdvancedWeb/BasicWebCertificate, 2013 2014
FST Back End Java Boot Camp, Learn Quest,2012
Computer Networking Systems Technologies, Daley College, 2010 2011
VUB Program, Computer Science, Roosevelt University, 2000
Electro Mechanical Engineering, Illinois Technical College, 1982
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