Customer Service High School

SUMMARY:

Business management professional seeking to secure a teaching position

where I will utilize my skills, experience and education to provide

outstanding customer facing experiences. MBA, with over 4 + years'

experience in management and supervision. Effective educator/trainer

proficient communicating with diverse markets from high school to

adult education. Excellent ability to multi-task and complete all

assignments in an organized, timely fashion. Team player able to work

independently or within a group setting. Committed to empowerment

through continued professional and personal growth.

Capabilities include:

. Licensed Life and Health Insurance/ Group Benefit Enrollment

Counselor

. Entrepreneur with over 10+ years start up business operations

and financial management expertise.

. Experienced trainer and instructor, able to teach varied general

business management courses and principles.

. Health Technology certification in HITECH, proficient in several

key Health IT areas; HIPPA compliance requirements, meaningful

use, medical terminology.

. Proficient in public speaking; able to communicate within

diverse markets

. Customer service focused professional, committed to providing

consistent customer satisfaction

. Microsoft Office skills, EHR software (Next-Gen, Practice

Fusion)

EDUCATION:

Tougaloo College, Tougaloo, Mississippi

2012

Graduate Certificate- Health Informatics Management

Medaille College, Rochester, New York

2009

MBA

Tennessee State University, Nashville, Tennessee

1995

BS - Health Care Administration and Planning

PROFESSIONAL EXPERIENCE:

Multiple insurance companies

2014

Life and Health Insurance Broker

Certified Affordable Care Health Enrollment Specialist

Life and Health Insurance Agent

Provide outstanding consultative customer facing experiences

Benefit Enrollment Counselor

Clayton County Schools, Jonesboro, GA

2014

Substitute Teacher

Facilitated course learning in small and large classroom settings.

Taught basic social block (Math, Science, Social Studies) and reading

program to various student grades

Developed and implemented grade curriculum through basal text with

trade books to meet and exceed county and stated educational

guidelines

Taught as a Distance Learning teacher instructing students on the

various subjects required to pass standardized testing and year-end

curriculum according to prepared lesson plans.

Provided extra-curriculum tutoring and guidance to high school to

adult learners students having academic difficulties

Teach material from approved curriculum and develops daily lesson plans to

include instructional aids.

Cynthia's Secret Garden, Nashville, TN

2010- 2014

Business Owner/Manager

Created an natural aromatherapy company targeting the growing trend

in organic home care

Responsible for the day-to-day business operations including: product

development, budgeting, marketing, vendor booth set-up, private shows,

and staffing relations

Train staff on the business processes, customer service expectations,

and product packaging.

Excel in providing top-level customer service to all community and

business members

Responsible for successfully marketing the business using various

marketing strategies.via web presence, community flyers, pamphlets

and social networking sites

Professional outcomes: Continuously increased revenue by 5% using

focused marketing strategies, partnering with community agencies and

delivering outstanding products and customer service.

Arvie Personnel/Drexel Academy Charter School, Nashville, TN

2011

Marketing Recruiter Specialist/

Responsible for positively representing the Charter School in

community activities and outreach. Responsible for point of

contact/referral sources within large and/or sensitive target market

areas.

Delivered in-depth presentations to inform consumers about the

benefits and successes of Charter school enrollment.

Created sales and marketing brochures and to distribute at recruitment

fairs, local churches, community partnerships targeting specific

student and parent population.

Provided outstanding customer service to internal, external and

community business owners to gain support for the Charter school and

financial support for innovative academic programs.

Professional outcomes: Reached and exceeded enrollment goals; top

sales recruiter increasing enrolled students by 20% in 3 months.

Rochester City School District, Rochester, NY

1999 - 2009

Substitute Teacher -Family and Consumer Sciences

Facilitated course learning in small and large classroom settings.

Taught basic social block (Math, Science, Social Studies) and reading

program to various student grades

Developed and implemented grade curriculum through basal text with

trade books to meet and exceed county and stated educational

guidelines

Distance Learning r teacher preparing students for required class

curriculum to for pass standardized tests

Provided extra-curriculum tutoring and guidance to high school to

adult learners students having academic difficulties

Teach material from approved curriculum and develop daily lesson plans to

include instructional aids.

Professional outcomes: Increased the number of students who passed

standardized testing in the sciences

University of Rochester, Rochester, NY

1996 -2000

Environmental Services Supervisor

Scheduled and maintained staffing roster for environmental service

workers and unit support assistants

Performed departmental HR duties; Interviewed, hired, trained and

evaluated all new and existing staff. This included disciplinary and

corrective action when needed.

Regularly advocated coordinated the investigation, management and

resolution of patient and family grievances on behalf of patients,

families, and staff as it related to hospital standards..

Verified time worked prior to approving payroll for vacation and call-

ins to accurately ensure correct wages.

Monitored cleanliness of hospital and off sites with quality assurance

inspections

Ordered supplies from outside vendors, in-house departments using the

in-house manual and computer systems.

Participated in quality control and quality assurance data to meet NYS

Department of Health, JCAHO and OSHA regulations.

Professional Outcomes: Implemented employee incentive programs which

decreased absenteeism by 15%

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