Customer Service Assistant

Location:

Posted:

March 01, 2015

Clifford Johnsen

Poughkeepsie, New York, 12603

Email: Caj2990 @ gmail.com

EDUCATION

University at Albany, State University of New York May, 2014

Bachelors in Economics

SKILLS

• Strong Communication, Writing, and Research skills

• MS Office Proficient (Excel, PowerPoint, etc.)

• Economic Research and Reporting Experience

• Analytical and Detail Oriented

• SQL Experience

• Data Entry and Record Keeping Experience

EXPERIENCE

H&R Block

Tax Professional Dec. 2014 – Present

• Prepare and file client tax returns

• Offer tax related financial services such as R.A.C. and Tax Identity Shield

• Provide tax education and planning for the client

Banana Republic

Brand Ambassador (seasonal) Nov. 2014 – Jan. 2015

• Sales associate and cashier

• Keep the sales floor clean and organized

• Sell credit cards and membership cards

The Melting Pot Feb. 2013 – Sept. 2013

Server Assistant

• Received outstanding service reviews from guests

• Selected to be server assistant trainer

• Upselling guests on wine and various promotions

National Park Service

Fee Collector / Park Ranger Aug. 2010 – Sept. 2012

• Fee collection, ticket vendor, and general customer service

• Resolving concerns and needs of tourists from all over the world

• Coordinating visitor itineraries, reservations and transportation

• Responsible for money handling and transacting

Retail Investor Mar. 2011– present

Personal

• Performed my own research and trades online

• Saw returns of roughly 300% in a few months