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Customer Service Manager

February 28, 2015

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Jonathan Carter 704-***-****

**** **** ** **** ********* TN 37214

Professional Profile and Skills

Experienced customer service professional seeking to utilize my education, skills and leadership

abilities to advance my career and positively impact a company.

1. Customer Service 2. Detailed Oriented

1. Sales 3. Written and Oral Communication

1. Training 2. Performance Driven

1. Leadership 2. Problem Solver

Professional Experience

Total Quality Logistics, Logistic Account Executive (May 2014-Present)

• Making Cold calls to potential new customers.

• Managing an account that brought personally brought in over a million dollars in

brokerage revenue.

• Make constant check calls and give constant up to the second updates on status of


• Add and managed new customers for the company while continuing to prospect for new


TSSAA, Officiate- (May 2011-Present)

1. Adhering to company policy guidelines

1. Lead games by controlling the grounds, coaches, and players

2. Extreme attention to detail in order to gain trust of teams and maintain unbiased calls

1. Reviewing all game data to ensure accuracy and fairness

Coca-Cola Beverage Bottling Company, Merchandiser-(June 2012-Present)

2. Provide customer service to store management and consumers

3. Manages products and setups according to high company standards

2. Responsible for account management, communication, and logistics between company and store

TK Sports, Tournament Director-(May 2013-Present)

3. Responsible for assigning and scheduling for team of certified officiates in Southeast Region

4. Trainer of officiates and coaches to ensure accuracy and streamlined processes

3. Coordinate tournaments with professionalism and customer service

Buffalo Wild Wings, Senior Server-(May 2007-August 2009)

4. Provide exceptional customer service to guests with courtesy and promptness

5. Managed online order system and carryout orders

4. Resolved customer complaints in all cases to ensure ultimate customer satisfaction

MidSouth Umpire Association ( August 2013- Present)

• Umpire College baseball

• Division 1, Division 2, Division 3 NAIA and Tennessee Junior College

• Umpire College baseball

• Division 1, Division 2, Division 3 NAIA and Tennessee Junior College

Tennessee College Umpire Association

• Umpire College baseball

• Division 1, Division 2, Division 3 NAIA, Tennessee Junior College and Western

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Middle Tennessee State University, May 2014

Bachelor’s Degree in Murfreesboro, TN

University Studies


• Leadership


• African American



Tevin Coleman- ADP District

Manager 615-***-****

Kosha Irby – Regional

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Dr. Sara Mekonnen DDS-

Owner and Dentist at Crystal

Clear family Dentistry 615-


Contact this candidate