Customer Service Technician

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Barry Hoffman

Objective: Energetic, technical minded professional seeking a position as a PC/MIS Technician with 10+

years of hands on experience. My high technical aptitude and unyielding commitment to customer service

can be effectively utilized to ensure that your end users can access their computers and network resources.

Professional Experience: VRH Construction Corp. Englewood NJ

4/2005 – 10/2014 PC/MIS Technician

Daily support of over 100 end users to ensure a seamless experience using their computers

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and accessing network resources

Support of Windows XP,7 and 8

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Provided support through remote technologies (Bomgar) or in person.

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Managed adding/deleting users through AD as well as password resets.

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Assured remote sites had VPN connectivity to the main office and would troubleshoot

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problems and get them resolved.

Installed and configured operating systems onto new and existing systems, installed

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specific software products and configured them as needed.

Responsible for the upgrade of systems and the installation and configuring of peripheral

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devices such as NAS drives, printers and scanners.

Responsible for the detection of spyware, malware and rogue software and the complete

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removal of such.

Installed and configured both wired and wireless network infrastructure in new sites as

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needed including running cables and terminating them.

Determine which ISPs were available at these sites and arrange for installation of the best

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provider choice.

Responsible for the successful installation of VOIP systems into two of our locations.

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Once the use of Blackberries was no longer a feasible option I was instrumental in the

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conversion to IPhones. I would configure them and teach the end users on their use.

46 Dawn Lane Suffern, NY 10901 C 914-***-****

************@*******.***

Network Plus Technology Group Poway, California

7/2004 – 4/2005 Field Service Technician

Diagnose and repair of Dell and IBM desktops and laptops on site for warranty claims.

Education:

Dover Business College

5/2003 4/2004 Diploma: PC Support and Network Administration

GPA: 4.0 Deans List

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