Software Support

M a rc Alcide

** *********** **** *** ** NY-***18● Phone Number 347-***-****● ****.******@*******.***

SU M MARY O F QUAL I F ICAT IO NS

• Wide experience setting up, installing, and repairing desktops, laptops, printers and modems.

• Exceptional knowledge of multiple software applications such as Windows 7 Operating System, Microsoft Office 2010

(Word, Outlook, PowerPoint, Excel, SharePoint, Visio, Project and Access), Camtasia, Photoshop and Sony Vegas.

• Strong background of hard drives, central processing units (CPUs), video cards, firewalls, and antivirus and disaster

recovery software.

• Performed diagnostics and t roubleshooting of system issues, documented help desk tickets/resolutions, and maintained

equipment inventory lists

• Skilled communicator, able to successfully work with wide range of end-users to diagnose and resolve complex technical

issues.

• Excellent technical skills, with strong knowledge of Windows, MS Office, and Internet connections and peripherals.

E xtensive knowledge of both PC and LAN hardware and applications.

• Actively pursuing A+ Certification

• Troubleshooting mobile devices such as Android, IOS and Blackberry and set up new emails and accounts

T ECH N ICAL SK I L LS

• Operating Systems: Windows 2000/2003/ME/XP/NT/Vista/Windows 7/8, Mac OS X Snow Leopard, OS X

Yosemite

• Software Applications: MS Suite (Word, Excel, PowerPoint, Access), Norton

• Utilities, Ghost, Adobe, Symantec PCAnywhere, McAfee, Sophos

• Networking: LAN/WAN, TCP/IP, VPN, Ethernet, Routers

E D UCAT IO N

Borough M anhattan Community College New York, NY

Major: Computer Network and Technology-A.A.S Graduated: 2013

W ORK E XPER I E NCE

M DC Pa rtners New York, NY

I T I ntern / Desktop Support Technician August 2014- Janua ry 2015

• Performed t roubleshooting on Office Printers such as Canon iR-ADV C5255 / iR-ADV C7260 and others so

t hat the t reasury section of the company can print efficiently

•Planned and handle audio/video setup for conference using Polycom software and test video quality prior to

meetings

• Organized and setup up to dual monitors for existing users

• Organized and manage the server room so that inventory can be easily accessible by the Information

Technology Team

• Recorded and order missing items such as printer toners, video cables and monitored any expenses and

saved the company 10% on expenses

• Configured new hire desktops and laptops based on appropriate user access role

• Provided telephone and in-person support to over 200 end users, t roubleshooting, diagnosing,

resolving, and documenting hardware, software, and network related technical issues

O W ireless T rading G roup I nc. Brooklyn, NY

W holesaler June 2013-Janua ry 2014

• Dealt directly with customers either by telephone, electronically or face to face regarding their purchases such as

B lackberries, IPhones and IPads

• Handled and resolved customer complaints, obtained and evaluated all relevant information to handle product and

service inquiries

IN TE RESTS

• YouTube channel host: review new video games and emerging technology such as smartphones, tablets and

game consoles

• Enjoy team sports: basketball, soccer, volleyball and football

Contact this candidate