Technical Support Helpdesk Technician
Resume:
JAMES JOSEPH RYAN
Seminole, FL **772
Phone: 813-***-****
Email: ********@*****.***
Technical Support Information Technology Specialist
Accomplished IT professional with demonstrated success implementing
strategic IT solutions that improved business functionality with positive
impacts on internet connectivity, telephone solutions and network
technologies. Technology savvy self-starter, adept at moving into new
environments and merging my existing experience to quickly adapt to the
newer technologies fluently. Possess first rate communications and
collaboration skills to work side by side with diverse groups effectively.
Qualification Highlights
Information Technology
Network Engineering
Migrations/Upgrades
Multi-platform Networking
Technical Purchasing
Customer Relations
TECHNICAL EXPERTICE
Operating Systems: Windows 2003 Server Enterprise/Standard, Windows
2000 Advanced Server/Pro, Windows 7/Vista/XP/98, Basic Linux
(Redhat/Mandrake), Apple OS
Hardware: Architecture Design (Motherboards, Hard drive, RAM, etc.),
Cisco/Linksys Routers and Switches, Netgear Routers/Switches/Modems, D-link
Router/Switches, Ambit/Ubee Modems, Zyxel modems, Motorola MTA, Arris MTA,
Sonic Firewall, Key Systems and PBX
Software: Microsoft Office 2010/2007/2003/2000 (Word, Excel, PowerPoint,
and Access).
-MS 2003 Administration: Standard & Enterprise Edition, DNS Server, Group
Policy - Sites & Site Links, FSMO Roles, Network Security
-MS 2000 Server: DNS Server, DHCP, Terminal SVCS, Security Policy
Networks/Protocols: LAN/WAN, TCP/IP, DNS, DHCP, POP3, SMTP, FTP,
TELNET, RIP, NAT, Ethernet
Programming: HTML, Java
PROFESSIONAL EXPERIENCE
Bloomin Brands Inc
Large Restaurant company with locations throughout the entire country and
internationally.
Tier 1 Technical Support July 2012 to February
2015
Handled 25 to 60 correspondences daily by phone and email for technical
support. Remotely provided solutions to technical situations on end-user
machines including; point of sale devices, desktop computers, IP networks
and equipment, and phones. Worked within a Windows 2000, Windows 7 and
Windows 8 Operating system environment. Managed and maintained Exchange
and Active Directory accounts. Installed and updated drivers remotely for
various computer peripherals and equipment. Installed and updated various
software that is pertinent to the business needs of the restaurants.
Compiled and organized information utilized by field technicians, to
resolve issues at the restaurant level. Troubleshoot possible software
errors that causes false financial and inventory reporting. Trained new
incoming associates. Worked directly with other departments, supervisors,
and management for a resolution on extreme business impacting technical
situations.
JAMES JOSEPH RYAN
Page 2
Brighthouse Networks
Multi tiered service provider including cable television, high speed
internet and digital phone services.
Business Solution Support Technician February 2008 to
September 2011
Handled 30 - 45 customer correspondences daily by phone and email for
technical support. Offered solutions to technical situations on end-user
machines including; desktop computers, IP networks and equipment, phones
and various customer premise equipment. Compiled and organized information
utilized by field technicians, to resolve issues at customer's place of
business. Compiled and organized information for service interruption
trends that could potentially result in service outages.
Westshore Glass Corp.
Multi product glass fabrication facility producing custom pane glass
products, servicing the major Florida area.
Senior Production Control January 2003 to February 2008
Managed inventory control of more than 300 production materials. Scheduled
customer's orders for production in accordance to availability of time,
delivery dates and materials. Compiled line commands for automated
machinery on the production line.
Streamlined a new database consisting of vendors, based on cost efficiency.
Compiled teaching materials on various duties throughout the facility.
Implemented changes on machinery to operate more optimally.
Lowe's Food
Medium grocery store chain.
Produce Department Manager January 2000 to August 2003
Managed a $14,000 a week sales department while supervising a crew of 2
full time and 2 part time associates. Maintained quality control of
inventory in excess of $18,000 to $21,000 on a daily basis.
Publix Supermarkets
Large privately owned grocery store chain.
Department Manager in Training July 1992 to January 2000
Assisted in maintaining a $90,000 a week sales department. Maintained
quality control of inventory in excess of $14,000 to $21,000 on a daily
basis.
EDUCATION
Remington College, Tampa FL
AAS of Computer Network Technology, graduation date: October 2005
Graduated with honors GPA 3.75
National Vocational-Technical Honor Society, Inducted: September 2003
REFERENCES
Available upon request
Contact this candidate