David Pace
Charlotte, NC *****
********@*****.***
Mobile: 410-***-****
Objective:
To obtain a position in Network/System Administration that will allow me to
utilize my current knowledge, skills, and experience while simultaneously
increasing my understanding of business process through research and
challenging projects. Possess the ability to create realistic project
schedules, resolve critical path issues, set expectations, manage risks and
deliver results consistently on time.
Work Experience
Lockheed Martin
Regional Hub Node
Team Lead/Network Engineer
January 2014 to Present
Develop and maintain a network test range for tools and devices
currently under development. Pro-actively develop new test procedures &
methodologies to address changing operational environments, and execute
extensive, precise test cases that reduce or eliminate technical risk
associated with solution deployments. Configuration and management of a
variety of networking infrastructure components including Cisco core
network routers/switches, various security appliances, ASA firewalls, and
other ancillary networking components (e.g. DNS, web, proxy servers).
Maintain and update test environment used for tool performance evaluation
and development of operational readiness test scenarios. Understanding of
VPN architectures and other network layer security technologies.
.Provide maintenance/calibration to all resources within the Tactical
Communications systems environments and facilities for each assigned
system
.Assists in resolving interoperability problems to obtain operations across
all platforms.
.Develops and document the necessary requirements, designs, test plans, and
execution strategies to implement changes in the network environment as
directed by project leadership, and do so in accordance with approved
change management and release processes.
.Analyzes network systems including planning, design, evaluation and
configuration.
. WIN-T NETOPS
.Regional Hub Node (RHN)
.Tactical Network Operations (NetOps) Management System (TNMS)
. Joint Network Nodes (JNN)
United States Army National Guard
25U - Signal Support Systems Specialist
March 2012 to Present
Installs, maintains, and troubleshoots Signal support equipment and
terminal devices. Installs, operates, and maintains data distribution
systems and designated radio. Performs Signal support functions, to
include providing technical assistance and training for user owned and
operated automation and communications equipment. Prepares maintenance
and supply requests for unit level Signal support. Operates and
performs preventive maintenance checks and services on assigned
vehicles. Supervises, installs, maintains and troubleshoots Signal
support systems and terminal devices, to include radio, wire, and
battlefield automated systems. Provides technical assistance and unit
level training for automation, communication, and user owned and
operated Signal equipment. Disseminates information services policy.
Prepares maintenance and supply requests for unit level Signal
support.
.Security Clearance: Active DoD SCI Clearance
. A+, Windows, AIS, N+, TCP IP, Excel, Access
. Switches, Routers, MBITR, VSAT, TACSAT, FBCB2, MCS, TIMs
. SIB, MS Word, Word Perfect, various financial systems
Pitney Bowes Software
Software Support Engineer
October 2006 - January 2014
Answer inbound phone calls and e-mails resolving client's application
questions or problems in the areas of system configurations/setup,
product functionality and product updates, serves as primary support
liaison between company and customer, keep customer informed of how
and when problems are resolved, involved in any additional follow up,
testing and troubleshooting, responsible for appropriate escalation to
Level II or Senior Level Reps, attend internal training sessions on
product specific and platform specific information relating to Group 1
products, responsible for maintaining the Support mailbox to open new
or add activities to existing Service Requests, responsible for
updating the TSR lab with the latest product service patches and
releases, create Knowledge Base entries which initiates an approval
process, provide coverage for 24/7 technical support. -Work under
general supervision of a Project Manager/Principal Intelligence
Analyst. Independently examines and solves problems in the absence of
supervision, recommends techniques and assists in the integration of
data, hardware, software systems and analysis as assigned.
Provides technical and managerial leadership for geospatial
information system project consulting, product development, and
product testing for geospatial analysis tools. Supervises and trains
one junior Geospatial Analyst to continuously apply and improve
methodological techniques. Combine the breadth of skills of
operationally-focused Geospatial Analysts, research-oriented
Geospatial Scientists, and implementation-oriented Geospatial Software
Developers. Frequently forms the nucleus of new project efforts,
defining staffing requirements, client interfaces, technical
direction, and schedules. Perform GIS analysis; processing data from
disparate sources, creating new data from imagery based sources, and
support dynamic and rapidly changing data requirements to meet
operational needs. Recognize and recommend application of different
GIS tools to be applied to various client problems in individual work
and in supporting team products.
M and T Bank
Teller
January 2006 - October 2006
Cash checks, accept deposits and loan payments, verify cash and
endorsements, process account withdraws, issue money orders, cashier
checks and redeem savings bonds in accordance with bank policies.
Assist customers via phone support answering any account related
inquiries. Reset customers passwords and login ID's to grant them
access to online banking. Support commercial customers via phone and
web site. Conduct training classes for new tellers explaining the
functions of banking.
COMPUTER and NETWORKING SKILLS
Cisco Firewall Cisco Routers Cisco Switches
Network WordPerfect File Transfer Protocol's
AS-400 I-Series UNIX
TSO/ISPF Microsoft Word Job Control Language
Microsoft PowerPoint Microsoft Excel
Mainframe OS/390 Siebel
EDUCATION
U.S. Army Advanced Individual Training 25U Signal Support Systems
Specialist November 2011- March 2012
U.S. Army Basic Training, Ft Benning, GA August 2011- November 2012
Embry Riddle Aeronautical University, Daytona Beach, FL; Most College
Coursework Completed
Bishop McNamara High School, Forestville, MD, Diploma received May 1995