DS

Michael Lutgendorf

********@*****.***, 520-***-****

Education

Information Technology Management, 2012

Illinois Institute of Technology. (http://web.iit.edu/) Windows skills

Course highlights: networking, system security, project management, IT

Windows 7 & 8

systems management, systems analysis, database administration, Linux/Unix,

Server 2012

virtualization, Java, C++, UI development, web development, computer

Server 2008

hardware.

Active Directory

GPA 3.1 Group Policy

Command line

Power Shell

IT Experience Intermediate/advanced

Excel skills

Desktop Support Hyatt Corp. (Contract Sept 2014 – Dec 2014)

Basic SQL server.

Provided Desk side support for Hyatt corporate office users, and remote

(Configuration,

corporate users on Windows 7, 8 and MAC devices.

Backup/restore)

Provided systems administration support for corporate users. User permissions,

creation, network file permissions, security groups, etc

Performed networking tasks such as switching, port testing, troubling shooting

Networking &

and installation of networking devices.

Protocols

Performed routine tasks such as imaging, re imaging, backups, virus removal,

and hardware tasks. LANs/WANs, TCP/IP,

DNS, DHCP

In charge of warranty work for various vendors.

Business Systems Analyst Jones Lang LaSalle.

Other Skills

(Contract Sept 2013 – June 2014)

MAC OSX,

Primary duties were mostly to run analytical reports on existing IT

• Linux\Unix command line

infrastructure or planned IT infrastructure projects. Hardware Android

Iphone

VMware Vsphere

Other duties included:

Project invoicing/finances.

•

Consulting with nontechnical based project managers on technical aspects of

projects.

Acting as a project liaison between project managers and IT operations. (Server

admin, NETOPS, Datacenter, Application admin, etc)

Project documentation.

Create user experience surveys for internal projects.

Desktop Support Technician

Banco Popular North America. (May 2012 – July 2013)

Support for 6000+ Banco employees.

•

Administrate Active Directory/Windows PC's. (Local, and remote.)

•

Trouble shoot hardware for PC, laptops, printers, scanners, Cisco phones.

•

Worked with development team for project work on internal ticketing system.

•

Cisco Unity, and call manager experience.

•

Cisco VPN experience.

•

Trouble shoot software windows operating systems/software suites, to over 45

•

in company applications. (3rd party such as FIS to proprietary in house

applications)

Implemented and administrated "FOG" imaging server on ubuntu to aid PC

•

imaging.

Some vendor relations. (Ordering inventory/licenses)

•

Project lead for replacing hardware or company specific projects.

•

Implemented new methods to better organize active directory policy objects.

•

Student Assistant Applied Technology Department (2009 – 2012)

Provided IT support to Institutional Advancement department consisting of over

•

50 employees.

Administrate and troubleshoot Windows, OSX, and various mobile devices.

•

(ipads, Blackberry, iphone, Android, Windows Phone.)

Maintain, and repair hardware for desktops, laptops, and mobile devices.

•

Administrate and troubleshoot networking issues. (Wired, and wireless

•

networks)

Implement Synology network drives for networked storage option for

•

department.

Deployed infrastructure hardware, software (Windows, Windows Server, Linux

•

platforms), and networking equipment. (Routers, switches, cabling, wireless)

Trouble shooting hardware. (Servers, Desktops, Networking equipment,

Network area storage drives)

Deployed computer labs/imagining servers.

•

Administration of Linux and Windows based systems.

•

United States Navy and Navy reserve 2003 2008, 2014 – present.

Michael Lutgenorf, Chicago IL, Phone # 520-***-****, ********@*****.***

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