Sales Manager

Michael L. Medeiros

email: ****.********.*****@*****.***

Phone: 972-***-****

Summary:

I’m MCP, A+, Network+ and Security+ Certified. A Microsoft Certified Professional/Small Business Specialist with more than twenty two years of extensive network technical experience in the IT field emphasizing: systems administration, PC support, network administration and resource management. An expert in leading and contributing to projects designed to enhance system functionality and end-user productivity. I’m commonly acknowledged for the capacity to tackle challenging issues, analyze viable alternatives, and provide innovative solutions that reside well within company financial and time frameworks. Persistence, personal integrity, and channeled energies are major strengths consistently cited by managers and clients alike universally praising team spirit, independent work habits, and the determination to conquer technical challenges. I’m a resourceful life-long learner embracing knowledge as a tool for improved problem-solving effectiveness.

Computer Skills:

Hardware:

Enterprise to Small Business Servers

Hot-plug SCSI & SATA Advanced RAID Control devices configured in RAID 0, 1, 0+1, 5

Disaster Recovery Planning and Implementation via Remote Storage, Tape, NAS

Cisco IOS, Firebox, SonicWall, Linksys, Netgear, and Barracuda VPNs, Firewalls, WAP, Routers and Switches

Cabling including Data, Voice, Surveillance, Keystones, Patch Panels

Telephony: PBX, FXS/FXO, (Asterisk/Digium/Cisco) equipment

Software:

Microsoft Operating Systems: Windows 3.11/95/98/ME/XP/Vista/7/8.1

Windows 2003/2008/2011 Server Web/Standard/Enterprise/Premium & Small Business

Microsoft Software: Dynamics CRM, RMS, POS, Great Plains, Solomon (Limited Beyond Database Administration), Exchange 5.5 / 6 / 2003 / 2007 / 2010, ISA, SQL Server 2005 / 2008 (Management Studio), Sharepoint Services, Microsoft VPN (IPSec, PPTP), Fax Services, Terminal Services, AD and Group Policy Management, DNS, DCHP, WINS, SUS or WSUS, IIS, Microsoft Office (including Visio for topology management)

Miscellaneous Software: Symantec Corporate Antivirus, Trend Micro Corporate Antivirus, BrightMail, Trend Micro ScanMail, Citrix ICA Solutions, CA BrightStor, HP Storage Works Backup Software, Symantec Backup Exec, OpenVPN (scripting), JCL, ADA, VB

Linux: Centos (LAMP), Ubuntu

Asterisk PBX systems:

Concept, planning, development and implementation of PBX systems to fit customer needs

VoIP SIP signaling, digital trunking, analog coupling (FXS/FXO POTS integration), dial-plans, inbound/outbound call routing, shared call appearance and multiple codecs (G.711, G.726, G.729a/b)

Education:

United States Military - Aug 1993 - Jul 1999

Tour of duty - Software Analyst/Security Analyst /Network Engineer

Computer Minds -Jul 2005-September 2005

A+, Network+, Security+ certifications

Computer Minds -Aug 2006- Aug 2006

MCP Small Business Server

Track-IT! Certified MRP/ERP Administrator

Currently pursuing CCNA

Professional Experience:

Squire Tech Solutions

Jan 2011 - Current

Technical Specialist

The Colony, TX

Design, implement and support public/private networks for, but not limited to, the following:

Dept of Homeland Security, ATF, FEMA, NASA, US Army, Police Depts

and the Oil/Gas industry

Provide Data and Telephony service including voice/fax both through POTS lines and Multi/tiered trunk groups on an Asterisk platform.

Design and implement retro-fit systems into many agency’s command Vehicles

Design and build mobile response units through the use of equipment racked in 8U cases and auto-acquire antennas designed for high mobility

Design and oversee the construction/outfitting of the communication trailer known as the pCom XL

Fully support our network environment including multi-tiered subnets, VLANs, Domain Controllers/Exchange and Linux front-end servers hosting our ticket and MRP/ERP systems

Project lead from conception to implementation, managing inventory

and working within budgeting constraints

Numara Software

Mar 2007 - Apr 2010

Certified Support Specialist

Tampa, FL

Data Migrations utilizing SQL Server 2000/2005.

Scheduled Maintenance Plans, Backups, Restores, Detach/Attach,

Database Log File Truncation, Scripting Batch Jobs, Login Scripts, Scheduled Tasks and SQL Queries

Configuration of Exchange 2000/2003/2007/2010 for MAPI and POP through proxy SSL authentication

Data Migrations of SQL Server

Windows 2003/2008/2011 configuration of AD, Group Policy, Security Groups and NTFS Configuration

Geek Squad

Jul 2004 - Jan 2007

Certified Special Agent

Grapevine, TX

Implementation of Data Migrations from NT or 2000 based networks to Windows 2003

Data Migrations of Exchange Mailbox Store and SQL Server

Multiple Windows Server Setups & Data Migrations specializing in multiple Industry Verticals, including:

Healthcare, Oil & Gas, Finance, e-Commerce, Production, Distribution, Real Estate, MRP/ERP & Retail

Created onsite needs assessments, project proposals and deployment plans for business networks

Created Project Deployment Plans utilizing 9 Special Agents whom I had at my disposal

Managed training and performance management for all 9 Special Agents in the DFW area for Best Buy

Lead 5 Business Consultants helping generate $100K of revenue per month, per consultant totaling $500K of product/service revenue with an average of 32% margin

Fry’s Electronics

May 1999- Jul 2004

Computer Sales/Service Manager

Dallas, TX

Daily development of sales and service associates, tracking Sales vs. Projection, Sales Trends, Clearance and At-Risk Inventory, Daily/Weekly/Monthly Sales calculated to NOPAT

Responsible for hiring, training, developing/coaching, performance managing and terminations

Developed individual needs analysis of sales teams and developed action plans to help each sales associate reach his/her potential

Maintained 2 departments including an average of 65 associates, 7 Supervisors and over 150 schematics

US Army

Jun 1993 - Apr 1999

Software Analyst/Security Analyst/Network Engineer

Ft Hood, TX

Contact this candidate