Customer Service High School
Resume:
Dayana Fernandez
***********@*****.***
Miccosukee Indian Tribe Lawmaker Secretary
Miami, FL
Dec 2011-Jan 2015
Assist Lawmaker with orders and needs.
Prepare invoices payable to companies and follow company policy for a
successful payment.
Prepare Trespass letters as well as orders for convicted individuals
working directly with the Miccosukee Police Department and Tribal Court.
Supervise visitors and prepare necessary paperwork to allow individuals
to access the community and order MPD to conduct background checks and
finger prints.
Order drug tests to new employees.
Filing, organizing, and be at all times aware of problems regarding the
order and discipline of the Village and Community.
Prepare Memo's for permissions, Lawmakers concerns, orders, etc.
Attend monthly Business Council Meetings and prepare Memos for decisions
made regarding the Tribe's needs and improvements as well as discussing
offer requests from outside company's that may be useful to the Tribe.
Give ideas and point of views if necessary while the meeting is being
held.
KW Properties - Eloquence on the bay Residence and Hotel
Miami, FL
Front desk/Concierge
Feb 2011-Aug 2011
Greeting residents at all times.
Issuing visitor badges.
Assisting residences with driving directions, cabs, or anything they
need regarding orientation
Notifying property manager of problems residents report that have to do
with any damage the unit is experiencing.
Receive packages/mail and record information to be delivered to unit
recipient. As well as deliver any personal correspondence if needed.
Answer calls and provide information to callers, take messages, or
transfer calls to the corresponded individual.
Plan any move-in and move-outs in the calendar to reserve elevator usage
and activity.
Control computerized locks of all the building to make sure they are
closed or open any door for a special occasion or need.
Supervise cameras in computer at all times for any abnormal activity
around the building and communicate to security guard by vokie talkie.
Florida National College
Miami, FL
Financial Aid Officer
Feb 2008- Feb 2011
Worked cohesively with Admissions Coordinators in order to facilitate
outstanding service to prospective students and their parents
Maintained 100% planning load, created plans and explained each plan
together with the student's rights and responsibilities for each aid
source.
Negotiated payment plans, as well as developed student financial plans
in line with institutional procedures and federal regulations.
Assisted students and parents with the completion of the FAFSA.
Enter the FAFSA electronically using the program known as FAME then
review the resulting ISIR.
Assign the appropriate budget and package the student through the campus
vue program.
Responsible for complete and accurate files and paperwork.
Demonstrated proficiency in timely collections.
Consistently maintained clean files shown through training assessments
for compliance with Federal/State regulations and school policies and
procedures.
Crazy About You- Restaurant
Miami, FL
Hostess
Jan 2006- Jan 2008
Supervised and coordinated activities of dining room personnel to
provide fast and courteous service to patrons: Schedule dining
reservations and arranges parties or special services for diners.
Greeted guests, escorts them to tables, and provides menus.
Adjusted complaints of patrons.
Assigned work tasks and coordinates activities of dining room personnel
to ensure prompt and courteous service to patrons.
Inspected dining room serving stations for neatness and cleanliness, and
requisitions table linens and other dining room supplies for tables and
serving stations.
Trained from time to time dining room employees.
Scheduled work hours and keep time records of dining room workers.
Assisted in planning menus.
Prepared beverages and expedite food orders.
Total receipts, at end of shift, to verify sales and clear cash
register.
Collected payment from customers.
Education:
Criminal Justice (B.A) Florida National
University.
Associate Degree in Criminal Justice- Florida National University.
Hialeah Senior High School Graduate, class of 2007.
CSI training Certificate.
3 year term Computer Graduate.
Skills:
Bilingual: English/Spanish
Ms: Word, PowerPoint, Excel, Outlook
Typing, 60 wpm
Telephone skills, Multi-Line
Skilled in Customer Service- Ability to work under any conditions
dealing with people successfully.
Verbal skills
Billing and Coding
Business Corporation Associates
Organizations:
Career Education Clubs Of Florida (CECF).
CLASS of 2007.
Student Government, Homeroom Representative.
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