Customer Service Sales
Resume:
Hali Lozano
**** ********** ***., *********** ********** Office Associate and Receptionist
Apt. 316
An associate known for exemplary customer service, team player mindset and
League City, TX 77573 exceptional cash-handling accuracy.
Dedicated and dependable reinforced by consistent and high performance in all
**********@*****.***
her roles.
Backed by excellent interpersonal skills and a commitment to customer service
that has been described as “friendly, creative and knowledgeable” by staff and
customers.
Office and Retail Skills
Attention to detail
Integrity, reliability and ability to meet tight deadlines
Excellent time management skills
Excellent oral and written communication skills
Analytical/problem solving skills
Ability to multi-task in a fast paced environment
Positive work ethic and team player attitude
Cash-Handling Accuracy
Credit Card Transactions
Customer Service Excellence
Work Experience
Wycoff construction & Development, llc., league city, TX
A Houston based Design-Build construction company specializing in industrial
and commercial construction and real estate development.
Construction Receptionist, 5/2013 to Present
Assist staff in rolling out workplace initiatives, as well as administrate daily
affairs. Common job requirements include creating Job Bid Books, creating
Superintendent Books, Corresponding and sending Subcontract Agreements
with various subcontracting firms, Sending/sorting mail/Fedex, answering
phones, taking messages and following up with customers. Organize meetings,
arrange travel, manage records and monitor expenses. Traditional office duties,
such as filing, copying, scanning, ordering supplies and overseeing supply
reordering, are also preformed.
Star Furniture, WEBSTER, TX
A unique customer experience, providing “different by design” furniture.
Accounting Associate, 6/2012 to 5/2013
Gracious and courteous in working with sales floor associates and external
customers. Handling of credit documentation and associated paperwork.
Effective and efficient processing of sales/credit transactions within a busy, fast-
paced environment. Operate office calculators, scanners and computers to
itemize and account for customer purchases. Drafting and proofreading invoices
through Microsoft Word. Generate final invoices for mailing/e-mailing; Client
reminder notices; Mail distribution. Filing and file cabinet maintenance. Maintain
client address database
Pier One, Pearland, TX
Distinct home furnishings and décor with over 1,000 store locations.
Sales Associate, 6/2011 to 6/2012
Courteously greet customers and efficiently process transactions within busy,
fast-paced retail environments. Operate cash register, scanners and computers
to itemize and total customer purchases; collect payments and make change for
cash transactions; and balance drawer at the end of each shift. Assist with store
stocking, floor-sets and opening/closing procedures.
Accomplishments:
Was recently nominated for “Employee of the Year” in recognition of excellent
job performance and customer service.
Commended by supervisors for often achieving and surpassing daily store
sales; when quota is behind or individually.
Honored with repeated awards under quarterly bonus program.
Displayed a positive, helpful attitude on a daily basis that was consistently
praised by customers and employees alike.
Education
Clear Creek High School, League City, TX
High School Diploma
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