Process Consultant/Project Manager/Technology Lead
Resume:
KARUN KHANNA
Exton, PA *****
Mobile: 713-***-****
Email: ************@*****.***
Operating Systems
• Windows XP, 7, Server 2003, and 2008.
Applications/Tools
• System Center Configuration Manager 2012/2007
• Microsoft Deployment Toolkit
• Symantec, McAfee and AVG anti-virus software.
• Remote Desktop, Dameware, and Teamviewer remote access software.
• Peregrine and Maximo Ticketing System
• Symantec Ghost
Technical Knowledge
• Windows Deployment / SCCM Administration, AD
• Software Integration and Configuration
• Business Development Experience with Software Development Lifecycle (SDLC) model
• Excellent problem solving, Multi-task, and Customer Service Skills.
• Worked as Process Consultant and Business Analyst
Certifications
• 74-409 Server Virtualization with Windows Server Hyper-V and System Center
• Microsoft 70-297 (Designing a Microsoft Windows Server 2003 Active
Directory and Network Infrastructure)
• Microsoft 70-298 (Planning, Implementing, and Maintaining a Microsoft
Windows Server 2003 Active Directory Infrastructure)
• Microsoft 70-401 (System Center Configuration Manager 2007, Configuring)
• Microsoft 70-681 (Windows 7 and Office 2010 Deploying)
• Microsoft 70-243 Administering and Deploying System Center 2012 Configuration Manager
Professional Experience:
Project Manager
Infosys Technologies Ltd. /Zoetis May 2014 – Present
Location: Onsite (Exton, PA USA)
Description of the project
Zoetis is a global animal health company and is the world's largest producer
of medicine and vaccinations for pets and livestock.
Responsibility :
• Testing and certifying any new Windows 7 builds/packages.
• Planning the migration for 10K desktops.
• Planning the readiness of 3rd Party applications and in-house application
for Windows 7.
• Coordinating between various teams for provisioning, issue resolution and
application testing.
• Documentation and generating reports
Technology Lead
Infosys Technologies Ltd. /Bank of America January 2013 – April 2014
Location: Onsite (Atlanta, USA)
Description of the project
Bank of America is a financial services company, the largest bank holding company in the United States,
by assets, and the second largest bank by market capitalization. This project involves testing and
certification of Windows XP/Windows 7 images and packages and migrating the current Windows
XP/Office 2007 machines to Windows 7/Office 2010.
Responsibility :
• Testing and certifying any new Windows 7 builds/packages.
• Planning the migration for 35K desktops.
• Planning the readiness of 3rd Party applications and in-house application
for Windows 7.
• Coordinating between various teams for provisioning, issue resolution and
application testing.
• Documentation and generating reports
Technology Lead
Infosys Technologies Ltd. /Bank of America April 2012 – December 2012
Location: Onsite (Atlanta, USA)
Description of the project
Bank of America is a financial services company, the largest bank holding company in the United States,
by assets, and the second largest bank by market capitalization. Project involved deploying a package on
all the tablets in the banking center(BC) so that bank associates can take digital photos and digital
signature of customers resulting in time efficiency, reduced paper usage and increased efficiency in
storing data as the package was integrated directly with the application used to upload pictures and
documents on the central repository.
Responsibility :
• Coordinating with vendor to receive the proper installation files
• Testing and Deploying package on all BC servers
• Running reports to ensure all BC tablets have Digital Photo and Digital
Signature functionality
• Troubleshooting issues and Providing support for any issues
• Generating Reports
Technology Lead
Infosys Technologies Ltd. /Bank of America October 2009 – March 2012
Location: Onsite (Atlanta, USA)
Description of the project
Bank of America is a financial services company, the largest bank holding company in the United States,
by assets, and the second largest bank by market capitalization. This project involved Windows Next Gen
Image rollout in all regions where Bank of America Banking Center is present, analyzing and preparing
the rollout plan, coordinating and identifying Banking center sites for pilots, making risk/contingency plans,
coordinating with HP for testing of new hardware to be rolled out, ensuring things are going as planned
without any issues during the night of install and providing next day support.
Responsibility :
• Hardware and Windows configuration
• Troubleshooting server, workstation, printers and other peripherals
• Assigning permissions via Active Directory, if required
• Provide support next day after the night of install
• Network requirement analysis
• Identifying potential risks
• Understand various bank tools and monitor the performance of Server and
workstations using the tools
• Generating Reports
Business Analyst/Process Consultant
Infosys Technologies Ltd. /Government of India March 2009 – September 2009
Location: Offshore (Bangalore, India)
Description of the project
Government of India has been pursuing eBiz Project whose main purpose is to create a one-stop shop of
convenient and efficient online Government to Business services to the business community, by reducing
the complexity in obtaining information and services related to starting businesses in India and dealing
with licenses and permits across the business life cycle. Project involved implementing workshops to give
an overview to different government departments to help them understand the goal behind the project,
preparing schedule on interviews with the concerned government officials, preparing deliverable
templates/presentations and pre-arrival questionnaire for AS-IS workshop, gathering and documenting
information, compare process across departments and states, re-design forms for simplification,
uniformity and usability, documenting the To-Be process and presenting it to the client for final sign-off.
Served as a bridge between the technical team and the business clients.
Responsibility :
• Requirement gathering and analysis of data
• Documenting the gathered information
• Scheduling interview with different departments
• Presenting the gathered information to department for sign-off
• Analyzing and Documenting the To-Be Process
• Presenting the To-Be process to department
• Development of electronic forms
• Make changes to document/forms for final sign-off
• Co-ordination with the client in case of any changes by technical team
Technology Analyst
Infosys Technologies Ltd. /American Express September 2008 – March 2009
Location: Offshore (Chennai, India)
Description of the project
Amex is an American multinational financial services corporation best known for its credit card, charge card,
and travelers businesses. This project involved designing and implementing Enterprise Software Distribution
architecture using Configuration Manager 2007.
Responsibility :
• Implemented software distribution using SCCM 2007 to deploy and monitor
applications.
• Provided direct support in developing and recommending solutions to
successfully complete deployment and upgrade of all effected systems
• Created custom SharePoint site for the team to track and support activities.
• Co-ordinate with the onsite team to ensure smooth rollout of the
applications in the production environment.
Technology Analyst
Infosys Technologies Ltd. /Suncorp February 2008 – August 2008
Location: Onsite (Auckland, New Zealand) and Offshore (Hyderabad, India)
Description of the project
Suncorp, a leading Insurance and banking company in Australia has merged with Promina, another leading
Insurance Company in Australia and New Zealand. This project involved rolling out the standard Windows XP
image to over 9K desktops and identifying the dependencies for the migration, defining the strategy for
Namespace Remediation and defining the strategy for Migrating file data from Promina Novell and AD
environment to Suncorp AD environment.
Responsibility :
• POC and Pilot
• Provided direct support in developing and recommending solutions to
successfully complete migration and upgrade of all effected systems
• Responsible for conducting client interviews for daily pre-checks,
understanding new requirements and developing delivery schedules
• User, Home and File migration
• Validating the pre and post migration data
Software Engineer
Infosys Technologies Ltd. /Charles Schwab November 2007 – January 2008
Location: Offshore (Hyderabad, India)
Description of the project
Charles Schwab is a leading banking and financial company, which has acquired the 401k company,
which is a finance company in USA. The project involves migration of AD objects: Users, groups,
desktops, servers to the Schwab infrastructure.
Responsibility :
• Coding and Testing
• POC and Pilot
• User, group, desktop, server migration
• Troubleshooting and post migration support
• Generating Reports
Contact this candidate