Customer Service Data Entry

CONICHE J JONES *** JERAN DR DALLAS, TX *****-**** 469-***-**** Career Objectives To obtain a position that will allow me to utilize my skills and education to work with people

Work History Oct 05, 2006 - May 03, 2009 Ageis Commucation - Irving, Texas Custmer Service Agent assisting customer with enrollment in the prescription drug plan,paying their bill and ordering medication

Apr 27, 2010 - Jun 02, 2010 CENSUS-UCFE #913 Census Taker going door to door help the community fill out their 2010 census information

July 19,2009-March 31,2012 Encore payment systems. Customer support /Retention. Assisting customer with credit card terminals help with bill payment, calling to collect monthly payments for merchant services.

Education Navarro Junior College - Corsicana, Texas Education Level: 2 years college, technical or vocational school Graduated: Yes

Aug 2001 - May 2005 North Star Academy - Houston, Texas Education Level: High School Diploma/GED GPA: 2.8 Graduated: Yes

Occupational Experience

Customer Service Representatives ( 6 yrs 0 mos ) Receptionists and Information Clerks ( 6 yrs 0 mos ) 1. Analyzes data to determine answer to customer or public inquiry. 1 to 6 years 2. Answers telephone to schedule future appointments, provide information, or forward call. 1 to 6 years 3. Calculates and quotes rates for tours, stocks, insurance policies, and other products and services. 1

to 6 years 4. Collects and distributes messages for employees of organization. 1 to 6 years 5. Conducts tours or delivers talks describing features of public facility, such as historic site or national park. 1 to 6 years 6. Enrolls individuals to participate in programs, prepares lists, and notifies individuals of acceptance in programs, and arranges and schedules space and equipment for participants. 1 to 6 years 7. Files and maintains records. 1 to 6 years 8. Greets persons entering establishment, determines nature and purpose of visit, and directs visitor to specific destination, or answers questions and provides information. 1 to 6 years 9. Hears and resolves complaints from customers and public. 1 to 6 years 10. Monitors facility to ensure compliance with regulations. 1 to 6 years 11. Operates telephone switchboard to receive incoming calls. 1 to 6 years 12. Performs duties such as taking care of plants and straightening magazines to maintain lobby or reception area. 1 to 6 years 13. Provides information to public concerning available land leases, land classification, or mineral resources. 1 to 6years 14. Provides information to public regarding tours, classes, workshops, and other programs. 1 to 6 years 15. Receives payment and records receipts for services. 1 to 6 years 16. Records, compiles, enters, and retrieves information, by hand or using computer. 1 to 6 years 17. Registers visitors of public facility, such as national park or military base, collects fees, explains regulations, and assigns sites. 1 to 6 years 18. Transmits information or documents to customer, using computer, mail, or facsimile. 1 to 6 years 19. Types memos, correspondence, travel vouchers, or other documents. 1 to 6 years Data Entry Keyers ( 6 yrs 0 mos ) 1. Compares data entered with source documents. 1 to 6 years 2. Compiles, sorts, and verifies accuracy of data to be entered. 1 to 6 years 3. Deletes incorrectly entered data. 1 to 6 years 4. Enters data from source documents into computer or onto tape or disk for subsequent entry, using keyboard or scanning device. 1 to 6 years 5. Files completed documents. 1 to 6 years 6. Keeps record of completed work. 1 to 6 years 7. Loads machine with required input or output media, such as paper, cards, disk, tape or Braille media. 1 to 6 years 8. Re-enters data in verification format to detect errors. 1 to 6 years 9. Resolves garbled or indecipherable messages, using cryptographic procedures and equipment. 1 to 6 years 10. Selects materials needed to complete work assignment. 1 to 4 years Office Clerks, General ( 4 yrs 0 mos ) Computer Skills Typing Speed: 45 Words Per Minute

Data Entry Terminal (PDT, Mainframe Terminal, etc)

EMail Software (Outlook, Thunderbird, etc) Internet Browser (Internet Explorer, Firefox, etc) Personal Computers Presentation Software (PowerPoint, Flash, etc) Spreadsheet Software (Calc, Excel, etc) Word Processing Software (Word, WordPerfect, etc)

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