Customer Service Technician

SERGIO REGALA ALEGRE, JR.

Matag-ob, Leyte

Philippines

Mobile: +63.935-***-****

OBJECTIVE

Looking for a position of Computer Hardware Technician utilizing my skills in computers works, troubleshooting skills and hardware

knowledge to provide exceptional services.

Summary of Qualifications

• Competent in LAN and network installation and monitoring.

• Able to repair, install, upgrade, and maintain desktop and notebook computers as well as printers.

• Extensive knowledge of technology terms and developments.

• Excellent customer service skills, account management, follow up, and sales.

• Excellent written and verbal communication skills.

• Ability to instruct users with computer and presentation skills.

• Ability to write engaging technical documents to assist users in software usage.

Work Experience

Computer Maintenance Technician: July 2014 Present, RAMMTECH COMPUTER, Palompon, Leyte

• Installed, maintained, repaired and upgrade computers, laptops and peripheral devices.

• Instructed customers to effectively operate and maintain their system as required.

• Maintained Service Delivery Coordinator (SDC) for communication and ensured customer satisfaction.

Tracked and returned all parts as required.

• Provided SDC with call shutting records and reports as necessary.

• Resolved customers’ hardware related problems. Facilitate on site consulting training for PC techs.

Part time Computer Service Technician: June 2011 – June 2013, MATAG OB ELEMENTARY SCHOOL, Matag

ob, Leyte

• Installed, repaired, maintained, and upgraded desktop and notebook computers; performed maintenance on printers.

• Participated in on site training sessions.

• Attended IT forums, conferences, and networking events.

Part time Computer Service Technician: August 2010 – Dec. 2011, PAOLO’S COMPUTER REPAIR, Matag ob,

Leyte

• Installed, maintained, repaired and upgrade computers, laptops and peripheral devices.

Full time Computer Service Technician: April 2007 2013, ALEGRE’S COMPUTER GAMES & SERVICES,

Matag ob, Leyte

• Installed, repaired, maintained, and upgraded desktop and notebook computers; performed maintenance on printers.

• Instructed customers to effectively operate and maintain their system as required.

• Maintained Service Delivery Coordinator (SDC) for communication and ensured customer satisfaction.

• Tracked and returned all parts as required.

• Provided SDC with call shutting records and reports as necessary.

• Resolved customers’ hardware related problems. Facilitate on site consulting training for PC techs.

Education

Northern Leyte College under TESDA NC II Certificate, Palompon, Leyte

• Computer Hardware Servicing – Computer Technician 1 (June 2014 – present)

University of San Carlos, Cebu City

• Bachelor of Science in Electronics Communication Engineering

• Undergraduate

St. Peter’s College, Ormoc City

• Bachelor of Science in Computer Science

• Undergraduate

Computer Skills

• LAN Networking

• Operating Systems: Windows XP/Vista/7/8

Personal Information

• Nickname: Jun

• Date of Birth: 09 05 76

• Place of Birth: Matag ob, Leyte

• Height: 5’ 2”

• Weight: 60 klg.

• Distinguish Mark: Mole in the solar plexus

*References available upon request.

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