Customer Service Software

Damion Linder

US Active Secret Clearance

**** ************* **. *** *** Woodbridge, Va 22191

Cell: 619-***-****

******.******@*****.***

EXECUTIVE SUMMARY

Multifaceted, dynamic, enthusiastic IT specialist brings a progressive IT

experience from the fields of desktop support, network and system's

administration with comprehensive hands-on experience in network

infrastructure and server operations. I am seeking employment that will

welcome an all rounded, hands-on, innovative thinker to improve their

operations.

PROFESSIONAL STRENGTHS

0. Over 10 years of solid customer service background

1. Exceptional ability to troubleshoot the most difficult problems while in

high stress environments

2. Dependable and fully able to meet targets, and enhance the bottom line

3. Possess versatility, adaptability and willingness to tackle new

responsibilities

4. Able to learn new systems and policies quickly to adapt to the changing

needs of the client

TECHNICAL EDUCATION

CCNA (Certified)/ Security+ (Certified) / MCP (Certified)

PROFESSIONAL EXPERIENCE

Quantico Naval Health Clinic

Quantico,Va

Systems Administrator\Server Admin

Oct 2014 - Current

. Running, and maintain database backups for recovery utilizing Microsoft

Enterprise SQL server

. Configures, and maintains VSphere/ESXI 5.0 on an enterprise level

. Maintains Active Directory and DHCP Services within Windows Server

environment. Creates assigned IP scopes throughout the DHCP servers,

configures,

. Monitors network performance, troubleshoot network problems and outages,

scheduling upgrades. Secured network by observing and tracking network

traffic, establishing and enforcing policies.

APEX Systems (Department of Justice)

Falls Church,Va

System Engineer

Feb 2014 - Oct 2014

. Delivers / implements data solutions to include: prototyping of concepts

to proof of concept, development of standards, design and development of

test plans, code and module design, development and testing, data

solution debugging, design and implementation of a solution that follows

efficient design techniques Use Microsoft's System Center Configuration

Manager (SCCM) for software analysis, configuration, deployment and OSD

task sequence updates and deployments.

. Effectively manage day-to-day tasks / activities in coordination with a

team of engineers to effectively meet the deliverables and schedule of a

data solution component within a larger application project.

. Provide workstation technical support with System Center Configuration

Manager (SCCM) creating and managing OSD task sequences and software

deployments

. Documented processes and procedures in an effort to enhance efficiency

across the team. Update old documentation to be more in-line with new

versions of operating system and processes

. Provide guidance to customers around Windows XP to Windows 7 migrations

using SCCM

. Provides automation solutions via Converted Executable Batch Scripts

utilized by various pieces of software in a windows environment.

. Active Directory Administration (ex. OU object creation/Account

creation/DHCP) in Server 2008/2012 environment

. Performing US wide data / physical migration from Windows XP to Windows 7

. Lend support to various federal court systems and technology teams as

necessary during design, development and delivery to ensure solid,

scalable solutions.

. Comply with POA&M requirement to migrate from Windows XP to a more

current OS.

System Sciences Corporation International (SSCI)

Arlington,Va

Sr.System Administrator/Data Engineer Nov 2013 - Feb

2014 (Contract Ended)

. Maintained over 1000 servers deployed worldwide in support of the

Department of State (DOS) Consular Affairs (CA) offices

. Installed patches, created, tested, and deployed scripts that modified

registry settings and file permissions on (CA) database servers in order

to reduce the risk exposure to the (DOS) resources, as monitored, and

scored by the Government Application, IPOST.

. Provided day to day remote support to all (CA) affiliated CONUS post

servers, and (CA) affiliated overseas post servers

. Assisted with the OS setup, configuration, and maintenance of HP blade

servers within the data center utilizing ILo

. Configured and installed (Windows Server 2008 and Linux OEL v6.2) in Dell

server environment, also configuring ISCSI backup on servers utilizing

IDRAC

JBM/Project Management - Strategic Mission Command Aberdeen

Proving Ground, MD

System Engineer

May 2013 - Nov 2013 (Contract Ended)

. Provides analysis related to the design, development, and

implementation of software systems, including, application software,

utility software, development software, and diagnostic software

. Participates in the development of test strategies and recommends

courses of action to rectify deficiencies based on test results

. Provides direct technical assistance to government and contractor

engineers and technicians in the integration and testing of Army Battle

Command System

. Maintaining knowledge of programming languages and use of software

development kits (SDK).

. Providing technical observations, notations, and solutions regarding

information based on engineering instructional tech writings.

. Deploy and configure VMware, Windows Server 2008, and Windows 7

. Create OU's/GPO's assign profile rights for users/computers through

Active Directory

Morale, Welfare, and Recreation

USNS GTMO, Cuba

IT Specialist - Network/System Administrator

Jan 2010 - May 2013

. Presided as Interim IT Manager (Mar 2012 - Aug 2012). I directed the

planning, maintenance, and enforced system standards based on NAF IT

policies across the Naval Station.

. Responsible for managing IT projects, and provided transition

coordination (including base wide POS MICROS system, and JANUS system

installation) between the 200+ business clients within MWR

. Created, maintained Active Directory and DHCP Services within Server 2008

environment. Generated, governed assigned IP scopes throughout the DHCP

servers, configured, updated all OU's, GPO's within the Primary Domain

Controllers which coincided with the installation and configuration of

WSUS, for all permissible system updates across the network

. Provided break-fix solutions that allowed for customers to maintain their

continuous work flow, which included on-site field technician services

(PC refresh, cabling, punch downs, on-site repair, etc), and PC helpdesk

(DameWare, VNC, MSTSC)

. Monitored network performance, Troubleshot network problems and outages,

scheduling upgrades. Secured network by observing and tracking network

traffic, establishing and enforcing policies, defining and monitoring

access, which allowed for firewall IP blacklisting, and investigations of

all suspicious network activity across the entire N9 network utilizing

WebSense

. Systems managed, configured and installed utilizing Cisco CNA, 40+ Cisco

Switches across the MWR network that range from of Catalyst

2940/2950/2960/4500s, 30+ Cisco WAP 1141n/1242 in CAPWAP with WLC's,

Cisco ASA 5510's and 350+ Personal Computers assigned throughout the

Naval installation

ISD/SAIC

USNS GTMO, Cuba

IT Specialist

Nov 08 - Jan 10

. Provided physical IT infrastructure support across the N6 NIPRNET, and

SIPRNET networks

. Maintained PC security across the host based network through quarterly

Gold Disk scans, ensuring all categories reduced to NON, or a minimal

count of Cat 1 with approval from region

. Prepared systems across the network for Retina scans, ensuring that all

updated group policies were pushed per system across the network

. Provided EKMS (Electronic Key Management System) support, and operated

KG-75 key logging, and configurations across SIPRNET

. Collaborated with IAO/IAM in order to meet deadlines dealing with

pending IAVA's

. Maintained PC Hardware/Software installs, PC refreshes

. Maintained Remote Help Desk support, which provided a span of customer

support for 2500+ clients across the naval side, and Joint task Force

areas of the military installation

. Executed PC Hardware refreshes, and updating software deployment

. Maintained Cabling standards tipping, data punch downs across Cat5/5e/6

(Cat B) and RJ-11

Allutiq

Holloman AFB, NM

Desktop Support Specialist

May 08 - Aug 08

Provided PC break-fix resolution through either corrective maintenance,

or replacement

Maintained Software installs, and updates

Assisted with Help Desk troubleshooting via phone, and Microsoft remote

client software (MSTSC)

Western Health

San Diego, CA Novell Systems

Administrator

Oct 07-Jan 08

Provided E-Directory administration through account creation, managing

passwords,

and user data throughout the organization's directories, applications,

and databases

Maintained Break-fix to all hardware within the organization

Updated PDA for nurses, and data polling

Provided on call after hours PC troubleshooting

NMCI\EDS

San Diego, CA Transition

Coordinator

April 07-Oct 07

Provided and delegated for selected Navy/Marine base infrastructure

support in regards to tech refreshed PC/ Laptops, and network printers

Maintained a next day on-site, or telephonic/remote SMS help-desk

support for network, hardware, or software issues

Installed, and configured proprietary NMCI\EDS applications, and

hardware at multiple military installations.

Orchestrated conference calls, on-site conferences to discuss local

update tasks/projects completed

Complex Drive Carinet

San Diego, CA NOC Technician

Oct 06 - Mar 07

Maintained collocation BSD/Linux/Windows Web based servers

. Installed multiple OS [Server 2000-03, Linux Gentoo, Fedora Core, Red

hat, SUSE10]

Assisted with PC hardware, CISCO hardware and software trouble shooting

issues

Repaired, Tipped Cat 5/Cat5e/Cat6 cabling, and fiber installs

Spherion (Kaiser Permenente)

San Diego, CA

Desktop Support Lead

June 05 - Sept 06

. Assigned as Day-Time Lead. Updated, and provided weekly updates to

team dealing with weekly projects, and team assignments. Reported

daily with the Project manager with all instances of completed/non-

completed scheduled tasks, and customer comments & concerns

. Investigated and resolved software and hardware problems

. Provided technical software and hardware support for multiple

locations, and vendors.

. Contacted vendors for onsite service, and diagnosed numerous

operational issues

. Planned and managed daily tasks with minimal disruption to ongoing user

activities

. Configured, assembled, tested, and upgraded software, hardware per HIPPA

client needs, and standards

Robert Half Technology (San Diego Airport, Various)

San Diego, CA

IT Consultant/Contractor

Feb 05 - June 05

. Investigated and resolved software and hardware problems

. Provided technical software and hardware support for multiple

locations, and vendors.

. Contacted vendors for onsite service, and diagnosed numerous

operational issues

. Planned and managed daily tasks with minimal disruption to ongoing user

activities

. Configured, assembled, tested, and upgraded software, hardware per client

needs

Adecco (CitiBank)

San Antonio, TX

IT Contractor

May 04 - Jan 05

. Investigated and resolved software and hardware problems

. Provided technical software and hardware support

. Planned and managed daily tasks with minimal disruption to ongoing user

activities

. Maintained asset inventory of all tape backups

ADDITIONAL EDUCATION

5. US Air Force Basic Military Training 1995 -

1995

6. US Air Force Technical Training (3M031) 1995 - 1995

US Citizen

Excellent references; available upon request.

Willing to travel and relocate.

Contact this candidate