Support Manager

Nathan A. Flowers

503-***-**** *********@*****.***

Skills and Qualifications

Highly organized and experienced with prioritizing workloads

2.5 years’ experience with Actuate and Toad

* *****’ professional experience using SQL

2.5 years’ Helpdesk support

2.5 years’ experience in QA and validation

Some experience with C++, Java, some HTML and Visual Basic

Proficient in Microsoft Office Suite

Professional Experience

Permitting Systems Specialist - State of Oregon, e-Permitting

November 2012 – Present

Primary point of contact for all helpdesk support

Responding to helpdesk emails in a timely and professional manner

Replicating and repairing bugs in the Accela system

Verifying features of jurisdiction standard model

Managing section’s hardware

Quality Assurance/Validation Engineer –Kelly Services, Inc. at Intel

September 2011 – September 2012 (contract position)

12 months QA experience in web environment

2 months experience writing automated test scripts

Manually tested new website features

Found and reported bugs to development team

Wrote user stories and test specs to ensure successful launch of website

Application Developer – State of Oregon, e-Permitting

April 2010 – November 2010 (contract position)

8 months QA experience in Accela

Analyzed new system version to ensure functionality

Helped team maintain jurisdictions system by updating fees, adding services and features

Troubleshot, repaired and reported on bugs

Provided Helpdesk Support on in-bound calls

Application Developer – State of Oregon, Department of Commerce and Business Services

October 2008 – September 2010 (contract position)

Gathered data for SQL database reporting

Utilized Toad to write SQL statements

Created and published database reports using Actuate

Education

Chemeketa Community College – Salem, OR AAS Degree – June 2010

Associate of Applied Science in Computer Programming

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