Software Support

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GOPAL RAI

CAREER OBJECTIVE:

To work with full of zeal, enthusiasm, determination in an esteemed

organization, as well giving them optimum satisfaction through my job

performance.

EDUCATION QUALIFICATION:

QUALIFICATION UNIVERSITY SUBJECT %AGE

BSC-HMCTT P.T.U Front Office, Food and Beverage 66%

Service, Food and Beverage

Production & House keeping

12TH CBSE BOARD History, Psychology, Hindi, 55%

(DELHI) English, Physical education

10TH CBSE BOARD Science, Math, Social Science, 44%

(DELHI) English, Hindi

PROFESSIONAL EXPERIENCE:

> Worked with Teck mindz Software ltd from april 2011 to March 2012 as

a Finacle Software Support

> Worked with Zenith Software ltd from July 2012 to March 2013 as a

Senior Finacle Software Support.

> Worked with Acute Informatics pvt ltd from April 2013 to August

2013 as a Senior Finacle Software Support.

> Worked with central cooperative bank from oct 2013-Sep 2014 as a Help

Desk.

> Presently working in Sarv Haryana Gramin Bank from oct 2014-Till Date

as a Senior Finacle Software Support.

JOB DESCRIPTION:

> Giving Finacle support and tallying the branch by manual to system.

> Trouble shoot customer problem.

> Tally the balance manual into finacle software.

> Provide finacle core banking system.

> User Support (Loan/Credit/A/c).

> Customization of report in finacle.

> Giving guideline to solve the issue related to software.

> Co-ordinate the team.

CORE SKILLS:

> Finacle core banking customization.

> End user support

> Preparation of user manuals.

> Appraisal of credit requirement.

> Analysis of financial statement.

KEY SKILLS:

> Ability to work on multiple Application /Task

> Ability to complete the work with the timeline.

> Monitoring & multi tasking skills

> Have strong banking domain knowledge.

BEHAVIUORAL SKILLS:

> Proactive Approach

> Time Management

> Good communication & interpersonal skill

> Confidante with leadership skill

> Good team player

> Presentation skill

AREA OF SPECIALIZATION:

Core Banking Software (Finacle)

STRENGHTS

: Highly Motivated, Always Optimistic & Like to have Additional

Responsibilities.

HOBBIES

: Playing Basketball

PERSONAL DETAIL:

Name : Gopal Rai

Father`s Name : Mr. Prabhat kumar Rai

Date of Birth : 23/09/1988

Nationality : Indian

Sex : Male

Marital Status : Single

Permanent Address : vill:Ramaul Po:.Dhadhiya

via Kamtaul

Dist.- Darbhanga(Bihar)-847304

Contact : 963-***-****/971-***-****

E-Mail :

***********@*****.***

DECLARATION:

I hereby declare that all above mentioned information given by me are true

and correct to the best of my knowledge.

Date:

Place:

GOPAL RAI

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