Customer Service Security
Resume:
Rose Belizare Mitchell
Oakland Park, FL *****
***********@*****.***
SUMMARY
Class D License State of Florida received from Corporate Security Academy.
I am an energetic, hardworking security officer, who has 6 years proven
track record securing clients property and assets. Able to uphold good
order on sites, while working within company procedural guidelines. Ensure
a high quality of service, and maintained optimum efficiency. Recently
relocated from Houston, Texas and currently looking for an opportunity with
an employer where my education and skills can best be utilized.
PROFESSIONAL EXPERIENCE
Competencies:
Good observation skills
Dealing with people politely but in an authoritative manner.
Computer literate, able to use MS Office and also visitor management
systems.
Having a professional approach to all routine tasks.
Experience monitoring and controlling security equipment.
Exceptional customer service and time-management skills.
Ability to communicate effectively at all levels.
Experience of working on major events.
Personal:
Smart, well groomed and confident.
Having a professional attitude.
Possessing a friendly, approachable personality.
Willing to work shifts, morning, nights etc.
Highlights:
CPR/First Aid Certification, Fire Safety Training
Customer Service Certification
Employee of the Month (3 occasions)
Employee of the District (once).
Recognition received by Facility Manager (4 times)
Over 25 years of Drafting experience
CAREER HISTORY
ABM SECURITY Fort
Lauderdale, Fl
Lobby Officer/Rover 08/2014-
01/2015
. Monitored lobby/cameras/Patrolled garage
. Greeted Tenants, signed in Visitors/Contractors gave directions.
. Creating a safe and comfortable working environment for employees and
visitors.
. Accurately reporting all incidents to the Director of Security.
. Monitoring and operating CCTV cameras played back recordings
. Monitored Elevators and controlled them at the desk when needed
ABM SECURITY
Houston, TX
Lobby Officer
06/2008-06/2014
. Monitored lobby, turnstiles, cameras/CCure system. Made temp badges
for employees.
. Greeted guest, issued badges and contacted tenants when their
appointments arrived.
. Making sure that no unauthorized personnel enter restricted areas.
. Checking and validating business visitor credentials.
. Creating a safe and comfortable working environment for employees and
visitors.
. Responding to emergency situations such as codes: red/yellow/blue as
they arise.
. Accurately reporting all incidents to senior managers.
. Monitoring and operating CCTV cameras and other recording systems.
. Using the correct radio etiquette.
SOUTH LOOP Management Co. Houston,
TX
Customer Service Representative
08/2003-12/2007
. Greeting clients on the telephone and in the office.
. Cashed checks, bill pay, wrote contracts for loans and wired money.
EDUCATION:
. Class D Security Officer License, 07/2014 Corporate Security Academy
Fort Lauderdale, FL
. Private Security Registration (license #175591, 2009-2015), ABM
Security Houston, TX
. AutoCad Certification, in 2000 Western Geophysical, Houston, TX
. Drafting Certification, in 1976 Guthrie Job Corp, Guthrie, OK
.
References available on request.
Contact this candidate