Strategic IT Leader

Robert Allen

*** ***** **, *** *********, TX, ***85 ● 281-***-**** ● *******@*******.***

LinkedIn Profile: www.linkedin.com/in/robertcallen

Elite IT Leader

Transformational Leader with 25+ Years of Management Experience with a Proven Track

Record of Success and with Particular Skills in Technology, ITIL Methodology, Project

Management, & Staff Development.

SKILLS

UNIX ● AIX ● CRM ● Oracle Database ● MS Server 2012 ● CISCO ● EMC ● MS Project ● NETAPP ● IBM P-

Series

IBM I-Series ● RH/SUSE Linux ● MS SharePoint ● Crystal Reports ● CITRIX ● VMware ● IBM MQ Series

XenDesktop ● ITIL Change Management ● SLA Delivery ● ERP Support ● Data Center Management ● SAP

Infrastructure Architecture ● IT Security Governance ● HIPAA, SOX, and PCI Compliance ● MS SQL Server

KEY ACCOMPLISHMENTS

• Developed and managed multiple Citrix Virtual Desktop implementations.

• Completed SOX readiness for ITGC within 6 months ahead of all other departments in organization.

• Provided 50% cost savings on Cisco network tech refresh of core infrastructure.

• Provided 25% travel costs savings by use of consolidated phone and video conferencing solutions.

• Created web based usage/capacity reporting on 3.5 petabytes of storage on EMC, and IBM storage SAN

arrays.

• Developed and implemented unified IT organization from 9 separate organizations with shared support.

PROFESSIONAL EXPERIENCE

AIR LIQUIDE US. -CONSULTING ROLE, Houston, TX October 2014 – Present

Network Strategic Leader

• Restructuring of outsourced leveraged network operations team into an outsourced dedicated network

support organization.

• Developing and planning of future VOIP communications implementation and North/South America’s

support model.

• Providing oversight and guidance to new ITSM model and building global service model for support.

• Improving budget with reductions and efficiencies in staffing.

VALERUS COMPRESS SERVICES, Houston, TX September 2012 – September 2014

Sr. Director IT & Security

• Managed in a CIO role with helpdesk, desktop support, SAP and Syteline ERP platforms, server

infrastructure, networking, IT Governance, and SOX compliance and budget of $6 Million.

• Drove costs reductions through vendor negotiations, budgets, and contract reviews.

• Provided technical and security architecture oversight and project management of domestic and global

applications and infrastructure.

• Managed outsourced implementation and support of SAP and Syteline ERP.

• Delivered fully functioning change control process and IT governance for quarterly testing.

• Provided management guidance to ERP, CRM and database support staff.

• Managed plan to move company to 90% off-premise Cloud solution within 120 days.

• Led IT restructure through several corporate divestitures.

SPARK ENERGY LP, Houston, TX January 2012 – September 2012

Director of IT

• Managed helpdesk, desktop support, VMware and Citrix, server infrastructure, networking, database

administration, and IT Security.

• Created cost reductions through vendor negotiations and contract review.

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Robert Allen

107 Laura Ln, The Woodlands, TX, 77385 ● 281-***-**** ● *******@*******.***

LinkedIn Profile: www.linkedin.com/in/robertcallen

• Provided technical and security architecture oversight and project management of major infrastructure with

completion in 6 months.

• Developed strategy for a migration to Office 365 from on premise exchange 2003.

•Created a 90 day Citrix Virtual Desktop implementation and created a Cloud based DR/BCP implementation.

• Implemented a complete Security Program ensuring PCI compliance with auditing and management.

NANA DEVELOPMENT CORP., Anchorage, AK December 2009 – January 2012

Exec Director of Infrastructure

• Drove strategy with executive team while directly managing vendor relationships with budget of $6 million.

• Developed an ITIL based service delivery culture to improve outsourced service providers performance and

service operations effectiveness while controlling costs through metrics and process changes.

• Managed relationships for outsourced network and data center management which included negotiations,

SLA management, and contracts.

• Led IT security team in implementing new security policies, processes and tools, and establishing

governance.

• Developed single IT department methodology with nine separate IT organizations.

• Provided hands-on support for Windows, VMware and Cisco VoIP and UNIX as third level technical

resource.

• Technical Architect of private cloud solution for ERP, and infrastructure support system.

HARRIS COUNTY HOSPITAL DISTRICT, Houston, TX 2007 – 2009

Director of Networks and Datacenters

• Led team of 35 technical staff with six direct reports with budget of $8 Million.

• Created an ITIL based service culture to improve service operations effectiveness while controlling costs

through metrics and process changes.

• Improved SLA delivery 30% in 3 months to a consistent weekly average of 94% or better.

• Implemented and drove RCA process for all critical incidents.

• Created performance and capacity report portals along with live camera feeds of data center using

SharePoint.

• Created VMware and Citrix infrastructure to support Epic.

• Managed Disaster Recovery during Hurricane IKE.

KAISER PERMANENTE, Corona, CA 2005 – 2007

Sr. Manager of Enterprise Platforms

• Managed 60+ local/remote staff with six direct reports providing production support and ensuring 99%

availability and budget of $18 Million.

• Managed project to deploy automated patch management tool ensuring 9600 windows servers were current

every 30 days.

• Provided technical Engineering and Operational leadership to UNIX, MVS, MS Windows, and Citrix

support teams supporting 3000 AIX/Sun Servers, 9000 Wintel, and largest US based Citrix farm of 1700

servers.

• Implemented ITIL processes to improve availability, change control and consistent SLA attainment.

PREVIOUS EXPERIENCE

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Robert Allen

107 Laura Ln, The Woodlands, TX, 77385 ● 281-***-**** ● *******@*******.***

LinkedIn Profile: www.linkedin.com/in/robertcallen

GI TRUCKING COMPANY, CIO/Director of IT and Corporate Services 2004 – 2005

FIRST AMERICAN CREDCO, Director of IT 2001 – 2004

COMPUTER AUTOMATION, President/Consulting 1990 – 2001

SIERRA COLLEGE, Technical Instructor 1998 -2000

NATIONAL CAREER EDUCATION, Technical Instructor

UC HOSPITALS, Engineering Manager

TENANT HOSPITAL, IT Support

US COMPUTER SYSTEMS, Engineering Manager

EDUCATION

WESTERN GOVERNORS UNIVERSITY, Bachelor of Science in Information Technology Management 2006

AMERICAN RIVER COLLEGE, A.S. Digital Communications/Digital Engineering 1983

ITIL V3 Certified ● Certified Information Security Manager (CISM) ● Computer Hacking Forensics Investigator

(CHFI)

ISO 27001 Security Certified ● Cloud Computing Certified ● PMI and PMP educated

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