Customer Service Supervisor
Resume:
Matthew Daniel Schaper
*** ******** ***** *** 936-***-****
Spring, TX 77389 ***********@*****.***
Education Texas A&M University, College Station, Texas
**** ******** ** *******, ************* Studies
Minor: Geography (GIS concentration)
Overall GPA: 3.36/4.0
Experience Intern, Keep Brazos Beautiful, Bryan, TX, August 2013 - May 2014
• Provided watershed and water quality educational information for the Watershed Stewardship
Program and public use
• Managed and created educational activities for the public about water quality, testing for pollution
and how our waters can become polluted
• Provided binders and items in the office for water education
• Assisted with office operations, answering the phone and filing
• Showed organizational and managerial skills by managing and supervising environmentally- related
local events with at least 30 volunteers each month
Parking Supervisor/Attendant, Cynthia Woods Mitchell Pavilion, The Woodlands, TX, April 2009
-Present
• Use time management and organizational skills to control and manage traffic in parking lots and in
putting up/taking down road items such as barricades, signs and tape
• Resolve conflicts and questions guests have, give detailed directions
• Pick up waste from my assigned lot and dispose all of the waste at the end of the event
• Pack equipment in bins necessary for our lots like trash bags, water coolers, flare boxes, vests, flash
lights for directing traffic, etc.
Waiting Staff, Crestview, Bryan, Texas, February 2014 - May 2014
• Used communication skills, dispute resolution, and customer service as a waiter in retirement
community dining hall
• Folded napkins, prepared salads and bread for customers, set up tables before and after customer
usage, and prepared meals for take-out and fellow wait staff
• Took orders from customers and submitted them to the kitchen staff
• Completed transactions using information technology
Skills
• Experienced with Microsoft Office (Excel, Word, PowerPoint, Access)
• Customer service experience, management experience, and problem solving skills
• GIS experience - ArcGIS products
• Water monitoring and sampling
• Soil sampling
• Drum sampling
• Phase 1 Environmental Site Assessment report experience
• Environmental regulation knowledge, including NEPA, CWA, CAA, RCRA, CERCLA, EA and EIS
• PCR testing
• SOP creation
• QA/QC knowledge
Accomplishments Distinguished Student Award
Gamma Sigma Delta Honor Society
Texas Livestock Show and Rodeo Scholarship
Texas Aggie Scholarship
Certified Water Quality Monitoring Volunteer
40-Hour HAZWOPER Training
Activities and Volunteer Service
Texas Stream Team Water Monitoring Volunteer, February 2013 – January 2014
• Went through training and became a certified water quality monitoring volunteer in cooperation
with the Texas Commission on Environmental Quality and the U.S. Environmental Protection
Agency practicing how to accurately test for conductivity, pH and dissolved oxygen, as well as
learning how to find the transparency of a secchi disk and how to sample accurately
• Sampled and monitored the downstream water in Carter’s Creek in College Station, TX and
downstream water in Burton Creek in Bryan testing for conductivity, pH and dissolved oxygen;
collected two different samples for analysis
National Association of Environmental Professionals, April 2012 - March 2014
• Member of Texas A&M University Chapter of the National Association of Environmental
Professionals (NAEP)
Aggie Habitat for Humanity, November 2011 - February 2014
• I was a member of Aggie Habitat, which is the Texas A&M University student chapter that works
with the Bryan and College Station Habitat for Humanity. I built houses for people in need who
qualify and earn new shelters through “sweat equity” hours where they participate in building
other people’s homes or their own and go through various financial classes. Some activities we do
include landscaping, painting, wall raising, building the roof foundations and shingling.
• Volunteered multiple times at Aggie Habitat’s October Pumpkin Patch fundraiser handling
monetary exchanges and unloading thousands of pumpkins
American Junior Golf Association Easter Tournament at Traditions Golf Club Volunteer, March
2013
• Supplied and provided food and liquids in an effective manner by initially providing food and
liquids at every hole on the gold course, then refilling and checking up on the amount in each of
the coolers for the rest of day for the American Junior Golf Association Easter Tournament in
Bryan, Texas
• Responsible for being the time manager and keeping track of player scores at hole eleven on the
golf course; was responsible for players scores for holes 1-9, when the flag was placed back in
the hole, the amount of time that gone by since the previous group had finished hole eleven and
presenting them with a green card if they were under 14 minutes and a red card if they were over
13:59 minutes
• Required a quick work pace in order to present the accurate card to the golfers before their next
hole and providing guests with a great experience at Traditions Golf Club
Big Event Volunteer, March 2012-14
• Mulched and landscaped garden for a family in a school-wide service event using leadership and
teamwork skills with other Big Event volunteers
• Trimmed plants and removed excess vegetation like weeds from a family’s front and side yard, as
well as removing bulbs from the soil subsurface and topsoil while using my soil science
background at the same time to examine the type of soil that was at the location.
Brazos Valley Worldfest Volunteer, November 2012
• Was part of the logistics department for the annual festival promoting cultural diversity
• Managed the equipment for performers on the stages at the festival and managed the parking for
the event
Brazos County Animal Shelter Volunteer, October 2011 – March 2012
• Helped clean animal cages and kennels, walk the animals, fix equipment for the Brazos County
Animal Shelter
MuSECCest Festival Volunteer, October 2011
• Stocked and served refreshments for a concert which raises funds to benefit children’s charities in
the Brazos Valley.
Texas Reds Festival Volunteer, October 2011
• Gate keeper: assist customers and make sure coolers and any other prohibited items were not
allowed into the festival
Live United’s Days of Caring - October 2010
• Painted walls and built a playground for a pre-school for disadvantaged children with other
individuals in a team environment
AFJROTC Community Service Events/Activities, 2006-2010
References
Patrick Gallagher Scott Lawrence
Lead Parking Supervisor Parking Supervisor
Cynthia Woods Mitchell Pavilion Cynthia Woods Mitchell Pavilion
Amy Reed Terrance Brown
Executive Director Former Lead Parking Supervisor
Keep Brazos Beautiful Cynthia Woods Mitchell Pavilion
Blake Besong
Former Lead Parking Supervisor
Cynthia Woods Mitchell Pavilion
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