Customer Service Sales Associate

Location:

Posted:

February 25, 2015

Los Angeles CA 90011 ***************@*****.***

William Guerra

Objective To obtain a position in your department that acknowledges hard work, dedication, dependability, and

great results in a team environment.

Experience Nov. ‘13 to Present T-Mobile Los Angeles, California

Sales Associate

• Active and sell T-Mobile service and product to customers

• Trouble-shoot minor issues with customers devices

• Accept payments for customers cell phone bills

April ’12 to Nov. ’13 Sprint Los Angeles, California

Service Technician

• Repair customers device whether it is hardware or software issue

• Educate customers on how to better use their devices

• Take training to better enhance customer experience

April ’04 to April ‘08 Borders Books Pico Rivera, California

Hollywood, California

Sales Associate

• Customer Service i.e. greeting customers, tending to customers needs, getting requested

information for customers, doing transactions

• Sort and stock books by categories and genre

• Ring up customers and answering phones and questions customers had.

April ’04 to February ’05 Micro Cell Communications Los Angeles,

California Cell Phone Programmer and Quality Control Supervisor

• Upgraded cell phones with new software.

• Inspect phones thoroughly to make sure phones were up to par before shipping out.

• Supervise department and gave final word before sending out phones.

• Learning new phone models beforehand and teaching the steps to the rest of the department.

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Education 2002 to 2003 Los Angeles City College Los Angeles, CA.

• Music Major.

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• 1998 to 2002 John C. Fremont High School Los Angeles, CA.

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Interests Session and touring musician. Private teacher for drums 12 years. Read and write poetry and fiction.

Avid book collector, mainly poetry, fiction and music biographies.

Skills Fluent in English and Spanish. Excellent customer service experience. Works well un supervised.

Familiar with cell phones. Hard working and works well with others.