ICT Support Supervisor

ANTHONY RON E. MALOOY

Email: *************@*****.***

Purok Sagittarius Lasang, Mobile : 093*-*******

Davao City Residence : 284-3697

INFORMATION COMMUNICATIONS & TECHNOLOGY SUPPORT SUPERVISOR

Accomplished supervisor of IT systems and processes for more than seven years key experience. Provides adequate and

quality support aligned to the company’s goal in achieving best standard operation. Possesses initiative to handle

pressure at any given instance to continue to improve customer satisfaction with cost efficient operating expense. A well

skilled IT professional that provides data and network reliability to ensure processes and transactions are well catered

and fully operational.

QUALIFICATION HIGHLIGHTS

• Information Technology Migrations and upgrades

• Disaster recovery and contingency planning Troubleshooting and networking

• Technical Analysis and decision making Planning and time management

PROFESSIONAL EXPERIENCE

LTS Pinnacle Holdings Inc.

NCCC - Davao

2007-present

ICT Support Supervisor

• Responsible for overseeing subordinates to perform IT related functions in our four respective NCCC

Branches (Panacan, Damosa, Landmark and Nova Tierra)

• Perform Server Transactions such as End of day procedure, Query Sales Transactions, Migration,

Maintenance and Network Troubleshooting

• POS (Windows Distributed Sales System) Register Setup and troubleshooting

• Provides Technical Support for users application problems such as: MMS – Merchandising Mgt. System,

Web Application programs and other in-house developed applications

• Server Setup for Windss Point of sales programs

• Performs troubleshooting IT hardware facilities (printers, desktop PC, network switch, Access points,

computerized weighing scales and Laptops.

• Proficient in MS Applications Office/OS (XP, Vista, win7,win8)

• Performs Server Data backup using NAS - Network Attached Storage

• Provides installation of new servers, workstation terminals and network devices for newly open branches

• Performs server/workstations updates to prevent system downtime

• Prepares day to day itineraries for subordinates to continue improve technical competencies

TADECO INC.

2003-2007

Human Resource Staff

• HRD Staff – Performance Evaluation Mgt. Section

• Serves as a System Analyst for any proposal regarding data automation for employee’s information

• Establish the Performance Evaluation for Project workers and it’s implementing policies and guidelines

• Establish the design and implementation of two running computerized database system for Regular and

Project Evaluation system

• Design and conceptualized formats for summary reports

• Monitor/Coordinates the employment movements of the Project workers regarding performance

• Serves as a web information gatherer for the company’s own website

EDUCATION

University of Immaculate Conception – 2001

Bachelor of Science in Computer Science

AFFILIATIONS SEMINARS and TRAININGS

• Supervisory Development Program (NCCC) Dell Equalogic Server Training (MDi)

• Monitoring and Evaluation using Balance Score Card (PMAP) Fortinet Network Security Users Training(NCCC)

• Dell Optiplex Troubleshooting (MDi) NCCC Branch Council Member 2012-13

REFERENCES

Florence A. Maramion Irvin Rhey Miclat Robinson Olivar Jr.

ICT-Manager ICT-Asst. Manager ICT-Support Supervisor

NCCC Davao NCCC Davao NCCC Davao

093*-******* 093*-******* 093*-*******

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