Customer Service Sales Representative

CRAIG BEAMAN

**** **** ***, *******, ******** ***45

*****.*******@*****.***

308-***-****

PROFESSIONAL EXPERIENCE

US CELLULAR/VERIZON WIRELESS– KEARNEY, NE

Retail Wireless Consultant/Senior Sales Representative (November 2009-Present)

• Meet and exceed quota/revenue target for new activations, customer renewals, accessories, and enhanced services

• Provide superior customer service to current and prospective customers

• Resolve customer concerns through active listening and problem resolution

• Strive toward helping the store achieve its financial and customer service goals

• Assist in the administrative functions of the store, including cash management, inventory maintenance, and merchandising

• Evaluate customers plans to determine best rate package

• Work in a team environment to achieve store goals including financial based quotas, and customer service standards

• Coach and motivate fellow employees to achieve targets

AFLAC INSURANCE - KEARNEY, NE

Insurance Agent (January 2009 –November 2009)

• Assessed insurance needs of businesses by examining current benefits, company culture, and size

• Evaluated needs of employees and their families to determine appropriate policies

• Explained features and advantages of various policies

• Sought out prospective clients through cold calling and networking

• Assisted and prepared claims for clients

• Maintained confidential client records

ENTERPRISE RENT A CAR- GRAND ISLAND, NE

Customer Service Representative Intern (May 2008- December 2008)

• Assisted clients in creating reservations

• Detailed vehicles to maintain customer satisfaction

• Collected payment from rental customers including individuals, dealerships, body shops, insurance companies, and corporate

accounts

• Filed and delivered contracts and records of rentals and payments

• Coordinated with other Enterprise locations to reassign inventory to meet customers’ needs

EDUCATIONAL EXPERIENCE

UNIVERSITY OF NEBRASKA AT KEARNEY

Bachelor of Science, Business Administration Comprehensive – December 2008

Emphasis: Marketing Minor: Sports Administration

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