Customer Service Sales
Resume:
Naomi L. Greene 574-***-**** **********@*****.***
PROFILE
Energetic, dependable, self-motivated professional, able to learn quickly and prioritize work in a fast-paced,
changing environment. Process-oriented with attention to detail, contributing to effective problem solving.
Excellent verbal and written communication. Background includes customer service, supply chain planning,
procurement, marketing and product management.
AREAS OF EXPERTISE
• •
Strategic Business Planning Supplier Relationship Management
• •
Operational Decision-Making Contract Negotiations
• •
Lean Manufacturing/Kaizen Inventory Planning
• •
Training & Development Financial Analysis
• • Global Sourcing
Multi-cultural Interpersonal Skills
PROFESSIONAL EXPERIENCE
NIBCO INC., Elkhart, IN - December 1984 – July 2014 (a $500 million worldwide manufacturer of flow control
products for residential and commercial construction, industrial, retail, repair and remodel markets)
Senior Product Manager, Metal Fittings Systems (January 2010 – July 2014)
Lead team of 2-3 product managers responsible for the execution of product line strategies.
Developed and executed strategies and tactics for core and emerging products, to achieve corporate growth and
financial objectives.
Maximized sales channel performance via growth, profitability and market share.
Developed annual marketing plan for the metal fittings product portfolios.
Performed analysis for relevant product portfolios (product life cycle, 80/20, SKU rationalization, competitor,
customer & market).
Lead field work with sales team to gather voice of the customer information in support of new and existing
products and markets.
Developed and implemented product pricing strategies, sales programs and promotions.
Identified customer and market product solutions to feed the new product development process.
Served as the marketing lead on new product development teams.
Made recommendations and built consensus on product initiative priorities using the new product prioritization
and development process.
Prepared sales forecast information for monthly sales and operations planning cycle.
Developed literature concepts, catalogs and price sheets, advertising plans, brand messaging and other
promotional collateral.
Participated in relevant trade shows, conferences and industry organizations.
Product Manager, Press System (March 2006 – January 2010)
Developed and executed strategies and tactics to achieve growth targets of a new product line of press-to-
connect fittings, valves and tools.
Prepared sales forecast information for the press-to-connect product line.
Initiated and presented new product ideas for the press-to-connect product line.
Strategic Sourcing Manager (June 2003 – March 2006)
Responsible for purchasing and management of finished goods inventory.
Established and maintained optimal levels of inventory to meet service requirements while achieving inventory
turns goals and minimizing total procurement costs.
Developed and executed requests for quotation.
Negotiated purchasing terms and pricing with suppliers for select finished goods products.
Facilitated communication between European suppliers and various internal functions.
Coordinated development of supplier contracts with the legal and marketing functions.
Performed periodic supplier assessments and visits to assure supplier qualifications.
Identified opportunities for inventory and cost reduction within the sourcing supply chain.
Led supply chain in support of two product launches in 2005 (PEX system and PRESS system).
Led team in achieving $300K savings with finished goods suppliers through pricing reductions.
Supply Manager – Fittings & Valves (December 2000 – June 2003)
Managed inventory planning activities of plastics manufacturing plants and procurement of plastic products.
Collaborated with plastics manufacturing plants to set appropriate inventory levels to optimize customer service
while achieving inventory turns goals.
Inventory Zone Analyst/Supply Chain Planner (July 1998 – Dec 2000)
Utilized new SAP ERP system with inventory zone methodology to significantly reduce field inventories.
Assumed role of process owner for disposition of slow moving inventory, and developed reporting for same.
Developed statistical process for setting inventory zones and calculating target inventory.
Materials/Inventory Manager (July 1991 – July 1998)
Managed small group responsible for planning finished goods inventories and product availability.
Managed inventory planning function in support of national distribution consolidation project.
Helped managed integration of inventory planning function to SAP ERP system implementation.
Coordinated several supply programs for retail customers, delivering excellent service.
Administrative Manager (Goshen, IN mfg plant), (January 1990 – July 1991)
Managed four associates in plant office in areas of human resources, purchasing and payroll.
Completed annual manufacturing budget and other financial reporting.
Customer Service Supervisor (October 1987 – January 1990)
Supervised group of sales correspondents, coordinating placement to sales or product management positions.
Developed training program for sales correspondents, with exposure to product training, NIBCO production
facilities and independent marketing companies.
Export Documentation & Sales Support (December 1984 – October 1987)
Provided customer service, sales support and coordination of export shipments and documentation for Central/
South American and Caribbean customers.
EDUCATION & CREDENTIALS
BA - Ball State University, Muncie, IN – Majors: Finance & Spanish – May 1984
MBA - Indiana University, South Bend, IN – General Business – December 1993
Rex Martin Associate Recognition of Excellence Award, 2008
PROFICIENCIES & PROFESSIONAL TRAINING
English Language - fluent written & spoken
Spanish Language – semi-fluent written & spoken
Microsoft Office Suite – Excel, Word, Power Point, Access, Outlook
SAP (ERP) System
VMI (Vendor Managed Inventory)
Lean Manufacturing
Sales & Operations Planning
DDI
References available upon request.
Contact this candidate