Customer Service Sales

Cathy Ortega

**** ******* **** **** **** ( Whittier, California 90601 562-***-****

( *****.********@*****.***

Inside Sales/ Contracts Specialist

I have over 11 years of contract negotiations experience and over 2+ years

of Inside Sales experience at a Fortune 500 technology company and market

leader in multi-biometrics technologies.

Professional Experience

New York Life Jan 2014 - Present

Agent

New York Life Insurance Company has been in business for over 160 years.

They have been awarded the highest ratings from all the key rating

financial agencies. In my current position, as a licensed financial service

provider I am responsible for:

. Meet and contact potential clients to discuss financial concerns and

needs

. Conduct meetings with clients to gather relevant information

. Analyze client needs and present potential solutions

. Provide on-going service to existing clients

. Develop and implement personal business and marketing plans

. On-going development of professional skills and knowledge

RAPISCAN SYSTEMS, INC Aug 2012 - Dec 2013

Customer Service Administrative Supervisor

Rapiscan Systems is a subsidiary of OSI Systems that specializes in walk-

through metal detectors and x-ray machines for airport luggage and cargo

screening. As a Customer Service Billing Supervisor, I supervised the

Billing Dept. as well as managed our Subcontractor and Distributor

accounts. My duties included updating revenue reports, creating credit

memos, and ensuring our Subcontractors are paid in a timely manner.

. Submitted Time and Material backlog reports to my Dept. on a weekly

basis.

. Reviewed and approved Field Techs expense reports.

. Ensured my Dept. invoiced over $300K per month in time and material

sales.

. Processed purchase orders for Subcontractor's as well as ensure

invoices were paid in a timely manner.

. Assisted the Account Receivable Department on collections issues.

MORPHOTRAK, INC. Feb 2010 - July 2012

Inside Sales Representative II

MorphoTrak is the U.S. based security and identity division of Sagem

MORPHO, which is one of the largest defense/security organizations in

Europe. As an Inside Sales Rep., I provided quotes, sample request,

pricing related projects and other related activities to existing customers

throughout the United States. My duties included updating internal

forecast, creating and generating reports and leading outbound marketing

and letter campaigns which include letter creation, mailing and follow-up

calls through the closure of the projects.

. Assisted Field Sales with meeting their quotas

. Worked closely with internal cross-functional departments (Legal,

Marketing, Order Fulfillment and Supply Chain, etc.)

. Generated over $7 million in Sales annually

. Ability to work well in teams as well as independently

. Proficient in SalesForce.com

. Performed well under stressful conditions

MOTOROLA, INC. July 1999- Feb 2010

Senior Contracts Administration Representative

Motorola is a Fortune 500 technology company that is the cutting edge

provider of business, consumer and governmental technologies. As Senior

Contracts Administration Rep., I provided maintenance agreement proposals

to existing customers in Europe, Middle East, Asia and the Southern United

States.

. Negotiated Maintenance agreements from $10,000 - $3 million

. Managed over 150 accounts in Europe, the Middle East, & Asia (EMEA)

and Southern United States

. Generated over $10 million in revenue for the Contracts Department

. Tracked warranty and maintenance terms in my assigned sales

territory

. Submitted and managed maintenance agreements, training, time and

material service quotation

. Drafted warranty and training language for Pre-sales, Proposals and

Bids

. Assisted the Collection Department in obtaining outstanding

receivables

. Organized and maintained EMEA 3rd party vendors quotations and

maintenance renewals

. Supervised the Contracts Administration Department in the Manager's

absence

Ralph's 1991-1999

Bookkeeper

The Kroger Co. (NYSE: KR) is an American supermarket chain founded by

Bernard Kroger in 1883 in Cincinnati, Ohio. It reported US$ 82.2 billion in

sales during fiscal year 2010. It is the country's largest grocery store

chain and its second-largest grocery retailer by volume and second-place

general retailer in the country, with Wal-Mart being the largest. I was

responsible for the balancing of Account Receivable Ledger.

. Processed checks and cash for store deposit

. Counted cash in register and verified the amount was correct

. Prepared and approved billing receipts for vendors

. Performed general customer service including Western Union, and

California Lottery desk

Education

. California State University, Los Angeles, CA

Awarded Bachelor of Arts degree in June 1997, with a Major in Sociology

. Rio Hondo College, Whittier, CA

Awarded Associates of Arts degree in May 1992, with a Major

in General Education

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